100-0005 Tokyo-to, Chiyoda-ku Marunouchi 1-9-1, Japan
#19 of 1,365 hotels in Tokyo
Guests' ChoiceBased on 482 hotel reviews
9.3Cleanliness
9.7
Comfort
9.7
Location
9.4
Facilities
9.5
Staff
9.7
Value for money
8.2
Free WiFi
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 21, 2024
Amanda
United States of AmericaI loved everything.
The room was clean, daily room service was automatically done, the water was always hot, the suite we had was quiet. Staff was friendly and this suite was convenient as we could walk down and use the Yamanote line for our travel or other common lines to explore Tokyo. Staff was very friendly, helped us do the luggage forwarding to Osaka, wrote us a welcome note with sweets to celebrate our honeymoon when we first arrived, and bed was firm but still comfortable with the softest blanket! If you’re looking to sleep in luxury, this is the place to be. We also tried the hotel buffet breakfast and it was very good! This was an amazing place to stay for our first trip to Japan, money was well worth it!
Stayed in April 2024
Reviewed: April 20, 2024
Heather
United States of AmericaIt is a very expensive hotel - but, given the luxury and location, this is to be expected. It is a wonderful place!
The rooms was gorgeous and incredibly comfortable. The location couldn't be better , both for catching a train and for walking around Tokyo. There are excellent restaurants in the hotel - but book ahead. The bar is lovely and the breakfast buffet is spectacular!
Stayed in March 2024
Reviewed: April 18, 2024
Anthony
United KingdomLobby bit small
Location, comfortable beautiful room, onsen, and wonderful staff
Stayed in April 2024
Reviewed: April 17, 2024
Sarah
United States of AmericaBreakfast was wonderful on the top floor, not included in the room rate. Rolled omelette made to order and continental, traditional Japanese, European breakfast buffets available. Staff was exceptional and helped with any need. Helped us with dinner reservations, called us a taxi to the airport and helped us with our bags to our room and car. Nothing but good things to say.
Stayed in April 2024
Reviewed: April 12, 2024
Armelanie
JapanFor a 5 star hotel,I wish they would have a fancier Spa facilities.
Stayed in February 2024
Reviewed: April 9, 2024
Alison
New ZealandIs an iconic building with so much history. The atrium is a beautiful place to enjoy a leisurely breakfast with attentive and caring staff.
Stayed in April 2024
Reviewed: April 8, 2024
James
United States of AmericaNothing!
Lots! Concierge was extremely helpful when my wife was ill and needed medical attention.
Stayed in April 2024
Reviewed: April 5, 2024
Neil
AustraliaThe access to restaurants and quality of some restaurants. Charging 6,100 yen for breakfast and then running out of some items 90 minutes before breakfast ends is unacceptable. The Chinese restaurant was of extremely variable food quality. Some restaurants not open some nights during peak season.
Location. Room. Overall quality of the hotel.
Stayed in April 2024
Reviewed: April 3, 2024
Roy
United States of AmericaNothing
Very clean, amazing room and the bathroom with the combo rainfall shower and tub was the best! The breakfast experience was excellent.
Stayed in April 2024
Reviewed: April 2, 2024
Jessica
United States of AmericaIf you just want to stay, come and go, there will be a LOT of offered assistance that you may not want or need.
It was centralized and beautiful.
Stayed in March 2024
Reviewed: March 30, 2024
Debra
United KingdomNothing. It was perfect.
Stunningly beautiful hotel in the heart of Tokyo which deserves all the accolades it’s received. Could not fault the welcome, service, accommodation or location. Would definitely recommend and can’t wait to go back.
Stayed in March 2024
Reviewed: March 28, 2024
Sofia
United KingdomThis is a huge sprawling hotel, so expect to walk between areas. For us this wasn’t a negative, as it’s part of the hotel’s unique, historic character as an imposing station. We used the concierge to transport our luggage between the room and lobby.
The superior twin was an excellent size, with a dressing room and seating area. We really enjoyed the unique experience of having a dome side room with a view into Tokyo station. Staff were extremely helpful and we very much enjoyed having tea in the lounge, a drink in the bar followed by dinner at one of the hotel’s many restaurants. Comfortable beds, very generous breakfast and good value for money for the location and luxury on offer - we’ll definitely stay here again.
Stayed in March 2024
Reviewed: March 27, 2024
Bee
SingaporeLocation, clean,classy
Stayed in March 2024
Reviewed: March 27, 2024
Bee
SingaporeLocation, clean, classsy
Stayed in March 2024
Reviewed: March 24, 2024
Leslie
United States of AmericaBeautiful property. Wonderful staff. Lovely breakfast. Obviously, perfect location. Really couldn’t have wanted anything more.
Stayed in March 2024
Reviewed: March 23, 2024
Carole
United States of AmericaBreakfast was good not exceptional but it was included.
Everything location
Stayed in March 2024
Reviewed: March 22, 2024
Rachel
United States of AmericaThe grounds and amenities and staff
Stayed in March 2024
Reviewed: March 22, 2024
Bernhard
SwitzerlandQuality of room, located at Tokyo station.
Stayed in March 2024
Reviewed: March 21, 2024
Simon
ThailandIts a fantastic Grand historic hotel
Stayed in January 2024
Reviewed: March 18, 2024
Martin
SwitzerlandVery busy lounge area and impossible to find a space in the afternoon for having a cup of coffee
excellent location and very helpful staff
Stayed in February 2024
Reviewed: March 15, 2024
依凡
Taiwannone
Everything was wonderful❤️
Stayed in March 2024
Reviewed: March 15, 2024
Justin
United KingdomMassive rooms with rainfall shower Big bed Amazing amenities
Stayed in March 2024
Reviewed: March 13, 2024
Jennifer
NetherlandsWe ended up spending our final night in Tokyo at this hotel because the train station to take the Narita Express was a stone's throw away. It was a great decision because the hotel itself is gorgeous, the amenities were extensive, and the staff were courteous throughout. The room itself is beautifully appointed. We stayed in the City View Superior King Room where we got to enjoy tall ceilings, lovely private bath (bring bath bombs and bubbles), and a very comfortable bed. Breakfast was excellent, with a great array of Western and Japanese dishes to enjoy. Overall, would definitely come back and stay longer.
Stayed in January 2024
Reviewed: March 13, 2024
George
AustraliaLong corridors to get around
Best buffet breakfast I've had. Many Western and Japanese choices, and all very tasty.
Stayed in February 2024
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