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Reviews of Hoshino Resorts BEB5 Okinawa Serakaki This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

904-0404 Okinawa, Onna, 1860-4 Serakaki, Onna, Kunigami-gun, Okinawa, Japan

#8 of 36 hotels in Onna

Guests' Choice

Review Score

Based on 41 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.4

  • Location

    8.3

  • Facilities

    9.4

  • Staff

    9.2

  • Value for money

    9.3

  • Free Wifi

    9.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 1, 2024

    9.0
    Nice place, very family-friendly
    • Leisure trip
    • Couple
    • Triple Room with Kitchen, Microwave and Washing machine - Non Smoking
    • Stayed 13 nights

    The cooking utensils could be a bit more extensive.

    Good service, all the facilities are proviced that we needed. Swimmingpool was well maintained. Really liked the optional breakfast services and the foodtrucks. Cleaning of the rooms took a while but the room was really clean afterwards. Overall we had a lovely time stay!

    Stayed in May 2024

  • Reviewed: May 6, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Suite with Kitchen, Microwave and Washing machine - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Only few breakfast options.

    Hotel room was so spacious and clean, with good amenities. I enjoyed the stay.

    Stayed in May 2024

  • Reviewed: April 30, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Suite with Kitchen, Microwave and Washing machine - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Clean, comfortable

    Stayed in April 2024

  • Reviewed: April 15, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Triple Room with Kitchen, Microwave and Washing machine - Non Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    There is no sheltered area to unload passengers and luggage on a rainy day.

    Very spacious and clean.

    Stayed in April 2024

  • Reviewed: April 15, 2024

    9.0
    Its a great family friendly hotel that caters to most needs you may have during the trip.
    • Leisure trip
    • Family with young children
    • Triple Room with Kitchen, Microwave and Washing machine - Non Smoking
    • Stayed 3 nights

    The lack of guidance or notice that the hotel operates on a on self serve basis. However once there, It was not a hindrance. It would just have been good to know in advance.

    N/A Did not eat breakfast at the hotel.

    Stayed in April 2024

  • Reviewed: February 19, 2024

    10
    Excellent, my family have a great time. Thank you!
    • Leisure trip
    • Family with young children
    • Triple Room with Kitchen, Microwave and Washing machine - Non Smoking
    • Stayed 3 nights

    I hope the front desk can introduce more facilities e,g if we know there is hamburger dining car in the weekend, then that we don't need to bring food from downtown.

    The cleaner is very helpful to clean my room since my son accidentally broke a glass toy.

    Stayed in February 2024

  • Reviewed: January 13, 2024

    9.0
    Spacious room with nifty appliances
    • Leisure trip
    • Group
    • Triple Room with Kitchen, Microwave and Washing machine - Non Smoking
    • Stayed 1 night

    English quick guides for remotes and washing machine. Google translate is always there but other places has a one-pager you could quickly reference.

    Beautiful modern property. Spacious room with nifty appliances. I don't remember ever having a Dyson hairdryer in any rooms I've stayed. Comfortable bed. Good WiFi.

    Stayed in January 2024

  • Reviewed: January 7, 2024

    9.0
    Huge rooms with comfortable beds for
    • Leisure trip
    • Couple
    • Twin Room with View with Kitchen, Microwave and Washing machine - Non Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    Public transport is infrequent and limited - ideally go to this place with a car!

    Large rooms, comfortable and huge bed, great view of the pool, quiet area but still has a konbini (Lawson) nearby as well as food options. Great option for a staycation. Many public beaches nearby that are peaceful but still pristine and beautiful. Staff are super friendly and will try to help as much as possble English speaking tourists like us.

    Stayed in December 2023

  • Reviewed: December 26, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Triple Room with Kitchen, Microwave and Washing machine - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No chance to use the outdoor swimming pool due to bad weather. A pity.

    Spacious room with in-room washing machine as a plus. Suitable for long stay summer vaca. Will definitely choose this place again next time!!

    Stayed in December 2023

  • Reviewed: December 18, 2023

    10
    Thoroughly like the big room. Bed was very comfortable.
    • Leisure trip
    • Travelers with friends
    • Suite with Kitchen, Microwave and Washing machine - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Not much shops near by. Breakfast was limited.

    The big room! The check in and check out process was super fast. Within few minutes we are done using a touch pad. The chill out area at the lobby was comfortable.

    Stayed in December 2023

  • Reviewed: December 12, 2023

    8.0
    Good view, and value for money
    • Leisure trip
    • Family with young children
    • Twin Room with View with Kitchen, Microwave and Washing machine - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The sofa beds were too short for adults.

    Good view, and value for money.

    Stayed in December 2023

  • Reviewed: December 10, 2023

    9.0
    highly attentive hotel room
    • Leisure trip
    • Family with young children
    • Triple Room with Kitchen, Microwave and Washing machine - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    nil.

    Very attentive to the stuffs inside the room..comes with Dyson hair dryer, good air purifier and dehumidifier included. Attentive hotel room even though it looks simple from outside.. recommended. Spacious room. Heated swimming pool.

    Stayed in December 2023

  • Reviewed: July 26, 2023

    8.0
    Staff should be more prepared to foreign visitors, but still it’s a perfect stay!
    • Leisure trip
    • Couple
    • Triple Room with Kitchen, Microwave and Washing machine - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Swimming pool is smaller than expected, but it’s still very comfy, clean and enjoyable. The staff is a bit passive and i find out they are not in the counter all the time which makes me a bit confused when I need to ask questions. Although I’m fluent in Japanese but I have never called a taxi in Japan, so when the staff refused to call the taxi, I was quite shocked since all accommodations I stayed in Okinawa never refused.

    The room is spacious with washing machine and a big bath room and balcony which is amazing. I really love the design of the entrance and lobby and it’s very relaxing to chill there. I did not dine in the hotel restaurant as I would like to try other local cuisines. Although it’s not related to the hotel, I went to a restaurant called manzou table nearby, and it happened to be one of the best restaurants I ever had in my Okinawa trip!

    Stayed in June 2023

  • Reviewed: July 14, 2023

    10
    Lovely property
    • Leisure trip
    • Couple
    • Triple Room with Kitchen, Microwave and Washing machine - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Excellent property nothing to dislike

    Cleanliness, friendly, excellent amenities, not an area that need improvement.

    Stayed in June 2023

  • Reviewed: June 25, 2023

    8.0
    Excellent location and family friendly with many food options and easy access to local bus.
    • Leisure trip
    • Couple
    • Triple Room with Kitchen, Microwave and Washing machine - Non Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Walls are a bit thin.

    Convenient location with nice restaurants and a konbini nearby. Bus stop right outside the hotel in case you wanted to head up to Nago or back to Naha.

    Stayed in June 2023

  • Reviewed: June 17, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Triple Room with Kitchen, Microwave and Washing machine - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    While you found the induction cooker is out of order, the staff are nice and help us wholeheartedly.

    Stayed in June 2023

  • Reviewed: June 9, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Triple Room with Kitchen, Microwave and Washing machine - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    none.

    The pool, my son love is very much.

    Stayed in June 2023

  • Reviewed: June 6, 2023

    9.0
    A lovely hotel
    • Leisure trip
    • Family with young children
    • Triple Room with Kitchen, Microwave and Washing machine - Non Smoking
    • Stayed 2 nights

    It was very obvious that the hotel was renovated from a hotel building, and the corridors to rooms were not air-conditioned. It got quite hot when walking from the lift to rooms, or when waiting lift. As we visited Onna at non-peak seasons, a lot of restaurants around the hotels were not operating. It was quite difficult to find food during my stay.

    Breakfast was good. But it would be much better if the service time extend to 10 am or later. The environment is very comfortable, quiet and definitely would recommend this hotel to anyone who seek a getaway from the busy city life. The design of the hotel lobby was superb and the staff was very helpful and friendly.

    Stayed in June 2023

  • Reviewed: June 2, 2023

    8.0
    Very satisfied.
    • Leisure trip
    • Family with young children
    • Triple Room with Kitchen, Microwave and Washing machine - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Entrance of the room was outside. Concerned about bugs coming in. It was difficult to find out how to turn off one of the room lights. Had to pull the cable to find its switch.

    The room was very clean and good size for us.

    Stayed in May 2023

  • Reviewed: May 13, 2023

    10
    wonderful stay, but we got bitten by bedbugs and didn’t realise until we left Okinawa
    • Leisure trip
    • Family with young children
    • Triple Room with Kitchen, Microwave and Washing machine - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Bedbugs

    Modern, new

    Stayed in May 2023

  • Reviewed: May 13, 2023

    9.0
    Very big room and neat
    • Leisure trip
    • Family with young children
    • Triple Room with Kitchen, Microwave and Washing machine - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    dont expect too much service as they positioned themselves as a hotel for Gen Z. They have baby bed on request though

    The location is very close to Manzamo and various restaurants. Big rooms and beds, provide ample space for my 8 month old baby to move around.

    Stayed in May 2023

  • Reviewed: April 11, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Triple Room with Kitchen, Microwave and Washing machine - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    have a wonderful experience there ! Recommend!

    Stayed in April 2023

  • Reviewed: May 27, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Triple Room with Kitchen, Microwave and Washing machine - Non Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: May 21, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Triple Room with Kitchen, Microwave and Washing machine - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in May 2024

Showing 1 - 25

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