Wifi in some of the rooms wasn't effective

Amazing view from the window, impeccable service by the staff, serene, clean, excellent hot baths, great location, Japanese set dinner, beautiful public spaces. A lot to love. I hope to return one day.

Stayed in April 2024

Exceptional service. Great ryokan experience.

Stayed in March 2024

Nothing.

Everything from staffing, to room, to facilities were amazing. Garden and surrounding nature are also a highlight. No complaints. Building complex itself is a work of art.

Stayed in April 2024

This hotel is absolutely beautiful and comfortable. Everywhere is clean, a lot of spacious common area and facilities. Food were amazing and staff were ultra friendly and nice.

Stayed in April 2024

Everything was amazing! the staff were accommodating, the food was impeccable, the room was gorgeous and had had beyond all the needed amenities. The whole experience was perfect and we can't wait to come back. They even gave me a space to put my glasses when they noticed I was wearing one. The view from the hotel and in the dining area was beautiful! Highly recommended!!

Stayed in March 2024

We had a wonderful stay at Yatsusankan the staff were so polite and helpful and the food was delicious. The location was perfect and we enjoyed our 2 night stay enormously. We also loved our time in the onsen.

Stayed in April 2024

Nothing :-)

This historic family run ryokan is absolute luxury and very special indeed. A highlight of our trip to Japan in many ways!

Stayed in April 2024

Nothing!

All staff are extraordinary friendly and professional! A warm welcome and greeting from an old man at the front entrance before we arrive. The food is more than delicious, the quality is highly commendable! The view from our room is perfect as we can enjoy the sunset and sunrise! Nicely located next to the river to feel a downshifting lifestyle. The public bath area is not large but really comfortable to enjoy a private time too.

Stayed in March 2024

Nothing! It was perfect.

Everything was incredible. The room with the Mountain View was beautiful. I spent so much time in the open air bath and it was so relaxing. The Kaiseki meals were some of the best and most authentic meals I ever had. The staff is so lovely too. Every detail was perfect, down to them waving goodbye to us as we left. Highly recommend!!!

Stayed in March 2024

This hotel was one of the few Ryokans that truly keep the history alive. From the front desk to the structure of the hotel, I felt like I was taken back in time to the Edo Period. The hospitality of the hotel was like entering into a 5 star hotel. They truly explain the details and try to meet all your needs. The hotel and onsen was absolutely beautiful. The food was the best I've had at a Ryokan so far. This hidden gem is truly a hotel I'd recommend to anyone. The Hida village is an absolute beauty as well, with not too many tourists at the time I went. Everywhere I look was just so mesmerizing. I truly felt spoiled and rested at this Ryokan. This place made my entire Japan trip a memorable one.

Stayed in March 2024

Honestly, I couldn't think of much that I didn't like about it. Perhaps if I really have to be nip picking: Check-in / Check-out Time From 3pm (check-in) to 10am (check-out time) its really hard to enjoy and make the best out of the facilities. Perhaps they can consider during off season or when the occupancy is low can extend the check-out time subject to discretion. However I understand thats the standard check-out time for most Japan hotels. Also with shortening the cleaning time, the rooms and facilities may not be that clean as it is. I really cannot think of much I can complain or dislike about it. If there are, I am really just criticising for the sake of it.

Customer Service The customer service from the staff is exceptional. I believe the hotel/staff uses Booking.com as the main communication, after I completed the booking, they sent me a message a few days before the check-in to let me know some basic info. I overlooked it. Otherwise, when you arrived the hotel, there was a staff that showed you around the hotel, introducing you the facilities, the procedures and regulations, what time is dinner/breakfast, what to eat, bathhouse regulations, etc... They will help you with your luggage and as I drove to the hotel, you just need to drive to the front door and they'll help you park the car. Room The room is spacious and clean with separate toilet and shower/bath. If you choose the tatami bed rooms, not to worry about it. Whilst you have your dinner, they will set it up for you so when you return to your room, its well set up. Bathhouse / Onsen They are clean and very comfortable. Obviously there are separate male and female ones with indoor and outdoor available. Two very different settings. We only managed to explore the outdoor ones. For the outdoor ones, they usually change it overnight to give both male and females a different environment and views. I would suggest you to visit it at check-in and go for a quick visit in the morning before you check out. As I only stayed for 1 night, I didn't manage to have time to visit the indoor one. Food I chose the dinner and breakfast option, it was very delicious and well enough to eat. Most of the dishes were small portions but after a few dishes it should be enough. Inside the room there is a biscuit and tea available. Environment There are plenty of resting and lounge areas for you to sit down to read, watch your on tablet or chat with friends/family/partner or simply just zone. There is one big lounge or resting area that has 2 massage chairs, 2 sofas with some basic small massage equipments to massage yourself.

Stayed in February 2024

Nothing.

Very good onsen and it is a very interesting and immersive place to stay in Japan. The staff are very polite and friendly. I totally recommend Yatsusankan.

Stayed in February 2024

N/A

The staff were extremely gracious and welcoming, despite our ignorance of the language and customs.

Stayed in January 2024

The futon was a little hard for me and I didn't sleep too well, But I think they would have given extra bedding if I asked. The indoor 24 hour bath is not as nice as the main baths.

I came here for my birthday. Unfortunately we didn't get there until late around 8pm, due to trains and train problems: they leave Nagoya every 2 hours and ours was delayed (so give yourself time to get there at a reasonable time) {I phoned them to let them know we would be late},you will also need to take a local train from Takayama. It was raining and we were cold and tired. Since we were late I wasn't sure if we would get supper even though I had paid for it. But thankfully we did and the food was excellent! Very fancy! We ate in a private dinning room looking out on to a garden. Our room was excellent! It was quite big for Japan. There was tatami mats, interesting monkey scroll in the alcove, interesting classy furnishings even the bathroom sink was beautiful. The hot springs/ baths were very good , I enjoyed the outdoor ones which had beautiful gardens. I loved wandering the halls of this ryokan lots of traditional architecture and art work (a beautiful folding screen). You really can feel the history of this hotel.

Stayed in November 2023

None

Amazing experience staying here! So relaxing, the onsens were stunning 😍 the breakfast was amazing and the staff were amazing! The town was covered in snow and so pretty!

Stayed in December 2023

Everything. The onsens were soothing and luxurious. The room was spacious. The view of the temple across the canal was pretty.

Stayed in December 2023

None

What an amazing hotel! feels like you go into the film spirits away. The staff are very professional and very friendly. The food is the top level!

Stayed in December 2023

This ryokan was gorgeous and a place you can really experience Japanese "omotenashi", the service was exceptional. We pulled up in our car to be greeted by someone to welcome us, take our bags, and park the car. We were led into a beautiful waiting room to fill out our paperwork and were given fresh matcha and sweets. Then we were given a lovely tour and found our bags waiting for us in the room, which was massive and beautifully decorated. The onsen was lovely and the relaxation room had free massage chairs to enjoy. The whole ryokan is traditionally decorated and so fun to explore as it seemed there were new rooms and hallways everywhere. The breakfast, both Japanese and western were also delicious. I highly recommend this Ryokan for their stellar service and relaxing atmosphere.

Stayed in November 2023

The futons were really hard and uncomfortable.

Authentic surroundings and friendly, helpful staff

Stayed in December 2023

Nothing

The meals were first class

Stayed in November 2023

We loved everything about this Ryokan. From the lovely staff to the amazing food. Make sure you come in with an appetite as the dinner and breakfast are very abundant. The thermal bath in our suite was amazing and the amenities very high quality. Couple nice touches: The morning of the check out we found on the breakfast table a printed photo of us taken during dinner by the staff. The staff wanted to take us to the station by car, as it was raining. After we declined, they still waited outside the ryokan gates to make sure we went down the right direction - they waved goodbye at us everytime we looked back. One of the nicest and warmest moments of our trip.

Stayed in October 2023

Amazing room with views and great relaxations spaces. The private bath facilities in the room we booked (Tamayura) were impeccable. The meal was superb in your own private room. 10s across the board!

Stayed in November 2023

If you are looking for a traditional ryokan experience, then Yatsusankan is the place for you. We particularly enjoyed the food and the onsen. The staff was able to assist us in English whenever we needed them, which positively surprised us in a remote town such as Hida.

Stayed in November 2023

There is nothing I didn't like.

This was such a highlight to my holiday. The mountain view room was excellent and beautiful. Having a private bath was an excellent option due to having tattoos. The relaxation room was tranquil and welcoming. The location is easy to get to and wonderful to stroll through the town and take in the amazing culture. I never wanted to leave and I can't wait to go back.

Stayed in October 2023