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  4. Reviews of Sentrim Castle Royal Hotel

Reviews of Sentrim Castle Royal Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Moi Avenue, 00100 Mombasa, Kenya

#14 of 50 hotels in Mombasa

Guests' Choice

Review Score

Based on 213 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.0

  • Location

    8.9

  • Facilities

    7.7

  • Staff

    9.0

  • Value for money

    7.9

  • Free Wifi

    8.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 19, 2025

    8.0
    Great value hotel in great location
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great location. Good sized room. Great food. Friendly staff.

    Stayed in August 2025

  • Reviewed: August 18, 2025

    8.0
    Very Good
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No complaints

    Was a very well maintained and classic hotel

    Stayed in August 2025

  • Reviewed: August 18, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Too much noise from outside. It could have been more affordable

    Good location, clean and comfortable stay.

    Stayed in August 2025

  • Reviewed: August 13, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Air conditioned was noise

    Very beautiful hotel

    Stayed in August 2025

  • Reviewed: August 4, 2025

    7.0
    Solid pick for Mombasa business or city exploring in central location
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Entrance and restaurant area are not inviting, unreasonably prices breakfast in relation to room rate,

    Good central location, colonial style look, large bathroom, A/C in rooms, small pool to cool down, large guarded parking, friendly staff

    Stayed in August 2025

  • Reviewed: August 3, 2025

    8.0
    Very Good
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was dark and the bed wasn't too comfortable either. And noone told us that we needed to switch on the water heater, so we showered cold

    The breakfast buffet was really nice

    Stayed in August 2025

  • Reviewed: July 23, 2025

    8.0
    Great stay in th heart of Mombassa
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights

    Lovely historical hotel

    Stayed in July 2025

  • Reviewed: July 23, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Hot water was cold but ok in late ajul.

    Good location, nice staff and ambience. Nice spacious rooms.

    Stayed in July 2025

  • Reviewed: July 20, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The location, air conditioning and cleanliness.

    Stayed in July 2025

  • Reviewed: July 12, 2025

    8.0
    Solid choice for Mombasa CBD
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    We had different rooms on different days of our stay, the second rooms bed was not at comfy - so I recommend you ask for a room on the third floor.

    The WiFi was good and the shower had good pressure. The staff, especially security were nice and helpful. The location is close to good restaurants and easy to walk to Fort Jesus

    Stayed in July 2025

  • Reviewed: June 24, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bit expensive

    Location, facilities

    Stayed in May 2025

  • Reviewed: June 16, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Expensive to dine there, bathrooms were underwhelming, water wouldn't get warm, and bed was rock hard.

    Great food, very kind staff, beautiful building, clean facilities, AC in room, great location! Security was super great which as a female solo traveller was the main thing for me.

    Stayed in June 2025

  • Reviewed: June 12, 2025

    8.0
    Nice colonial hotel
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights

    I just thought the lunch bar was a bit out of keeping with the colonial elegance of the rest of the hotel.

    A very nice colonial hotel in a good location.

    Stayed in June 2025

  • Reviewed: June 9, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights

    Room 101 is dark and without balcony.

    Stayed in June 2025

  • Reviewed: May 24, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    AC was very noisy and the regular fan wasn't working (since we were only there for the night and discovered about it very late we didn't get to ask ro fix it) but therefore we slept without AC or fan and woke up because of the heat to turn AC on. The o ky other issue in my opinion is the window being single glazing meaning your can hear traffic. It would also be cool of the pool opened a bit longer so that people who get there late from the Nairobi train can still enjoy it.

    The historicam building is beautiful and gives this hotel a unique charm. The rooms are quite big and confortable, there is even AC (even tough it's a bit noisy). Food at the restaurant is very good and so are the cocktails. Staff is very friendly and helpful. Pool area looks quite cool and relaxing but we didn't get to use it since the pool closes at 6pm.

    Stayed in May 2025

  • Reviewed: May 21, 2025

    8.0
    Good hotel
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Central location, balcony

    Stayed in May 2025

  • Reviewed: May 19, 2025

    9.0
    I will definitely return. Our stay was perfect
    • Business trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Very clean,helpful staff, location is perfect, safe

    Stayed in April 2025

  • Reviewed: May 17, 2025

    7.0
    Great hotel!
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Food at the restaurant is quite pricey

    Location is excellent, rooms are clean, staff are friendly

    Stayed in May 2025

  • Reviewed: May 12, 2025

    8.0
    Loved the staff. They go above and beyond to provide you with good service. Food was good too. My bedsheets had stains
    • Leisure trip
    • Solo traveler
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Excellent location.

    Stayed in May 2025

  • Reviewed: April 26, 2025

    7.0
    Nice style, but rooms need renewal
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The rooms are outdated and need definitely a renewal. Our air conditioning was not working, and it was warm in the room. We could not sleep. The light of the corridors to the rooms is always on, and there is no way to block it, so it never gets dark in the room. Moreover, it is very noisy in the hotel, with constant doors slapping (they were difficult to open and close) and furniture movement

    Friendly staff and very nice welcome. The pool in the terrace is renewed and definitely a highlight. The beds are conformable. The hotel has a beautiful style when you see it from outside.

    Stayed in April 2025

  • Reviewed: April 21, 2025

    9.0
    A great location and value for money if you are in Mombasa for work. Great staff and breakfast
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 6 nights

    I stayed for 6 days and there were a couple of times that the a/c had a problem. The room I had has a balcony towards the street so leaving the window/door open would cool down the room but it would be very noisy. There was a problem with hot water the first day I checked in. But both times the problem was solved within a couple of hours.

    The location of the hotel is really central. Colonial style architecture and well preserved. The room is spacious. Breakfast was very good and generous. The staff is really helpful and always ready to solve a problem.

    Stayed in April 2025

  • Reviewed: April 21, 2025

    8.0
    Everything was lovely
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast very expensive Bathroom leaking but not a big deal

    Location and staff

    Stayed in April 2025

  • Reviewed: April 8, 2025

    7.0
    All in all, a very comfortable stay in a really central location.
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights

    The hotel is situated on Moi Avenue (which cannot be helped). If you are a light sleeper, request a room towards the back of the hotel.

    The staff were incredibly attentive and friendly. The hotel is well situated and only 15 minutes from the airport. The beauty of the design and history behind the hotel is very interesting. The rooms are very comfortable and with air conditioning which helps in the very hot climate.

    Stayed in April 2025

  • Reviewed: March 20, 2025

    7.0
    Good Hotel on main road
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The TV had very few channels, even that too transmission was blur. The toiletries although good, didn't suited my skin

    The location very near to my place of interest- New Chetana Pure Vegetarian restaurant

    Stayed in March 2025

Showing 1 - 25

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