Zero soundproofing so Ramadan calls woke us extremely early every morning and noise from other guests was irritating. The hotel is also poorly maintained. There was a door in the corridor with a broken lock that banged open and shut all night in the storms, meaning we couldn’t get any sleep for two nights before they fixed it. We had to fight to get an upgrade as compensation for this. We were eventually given the upgrade, but this would never have been offered voluntarily as the staff have no conception of customer service. Most of the staff in this hotel and at El Minzah made it clear they considered our presence a burden. The front desk cheekily tried to rip us off at every opportunity by offering the hotel’s driver at twice the cost of a normal taxi and insisting we couldn’t get a better deal at the taxi rank. The hotel also has a policy to charge for all water apart from the first bottle (bearing in mind the tap water is not safe to drink). We complained and the manager agreed to give us one bottle for free every day. The ethos of the hotel is clearly profit above all else. They take their five-star rating as an excuse to charge extra money without feeling any responsibility to provide a greater level of service. It is not worth the price - more like a three-star hotel.

Central location good for exploring the city. Nice outdoor pool and access to spa at the neighbouring El Minzah Hotel. Gestine was very helpful in getting us taxis at a reasonable price from the rank right outside the hotel. Fresh pancakes at breakfast were good.

Stayed in April 2024

Aging. Few meal choices.

Right in the heart of old Tangier. Ton of character. Staff were very attentive and professional. Rooms really comfy.

Stayed in April 2024

Nothing

The location, the vue from the terrace, the style of the room, the service, the kindness of people...

Stayed in April 2024

Breakfast was uninspiring and I know it has to cater for a large number of people but the coffee was from a machine. Far better coffee with breakfast at the Fuentes or local cafes.

Beautiful old building with an unsurpassed view from the terrace. Set in small but nice gardens and the staff were very pleasant.

Stayed in March 2024

The weather was bad and we wanted to use the facilities advertised and they were closed for a month. Therefore our plans were somewhat altered by this.

I was very disappointed that the indoor swimming pool was closed and we were not informed prior to our visit.

Stayed in March 2024

Resturant is small and little option during breakfast. Economy room have no view at all as the window facing internal corridor. Parking slot is very limited.

View from hotel terrace.

Stayed in March 2024

Broken toilet☹️

Beautiful place wirh marvelous personnel

Stayed in February 2024

A bit more lighting in the room

The ambiance of an historical hotel

Stayed in February 2024

The shower had a broken hose, but upon being made aware of that, they immediately fixed it, so it turned out not to be a problem at all, just a minor inconvenience that lasted only a matter of minutes.

The location was great and the property was elegant with an old world charm. The staff was fabulous and really helped us find things to do and how to handle a cancelled ferry! They were lovely and very responsive.

Stayed in February 2024

A good experience in one of the oldest French colonial hotels.

Stayed in January 2024

The tranquility

Stayed in November 2023

No way this would meet the criteria of a 5-star hotel: facilities are very outdated and the hotel needs renovating, the SPA is in another hotel 7 minutes walking, breakfast consisted of rather low quality products. Night receptionist suggested one price for a taxi to the port, his colleague in the morning got us a taxi for double the price and the taxi driver got into the reception to pay his commission right in front of us (very unprofessional).

Great location close to the Medina. Friendly staff. Historic building

Stayed in December 2023

cannot think

Warm welcome - most helpful. Quiet room Excellent breakast

Stayed in January 2024

Lots of old world charm in a great location.

Stayed in December 2023

Breakfast was excelent, could offer variety of bread. There was no local traditional bread.

Reception team was very helpful. Mr AbedelMalik gave us a room with a view. Excellent breakfast

Stayed in December 2023

The location is very convenient. Very close to the old Medina. The staff were really nice and helpful. The room furniture is a bit old but fine.

Stayed in November 2023

Smoking in the Bar which serves food!.....we had to move just before ordering our food as a 'chain smoker' started smoking hard on the next table!...dreadful and shocking ...If we were running this otherwise lovely bar with its music etc smoking would certainly NOT be allowed.

Quaintness, location to the Medina, Views, Outside terrace bar, Architecture, staff courtesy. We like the general feeling of the place and have stayed earlier in the year.

Stayed in November 2023

Location and spaciousness

Stayed in November 2023

Nothing

Always my first choice when in Tangier for business. The position of the hotel is excellent, very close to the old Medina and the Kasbah. Very good breakfast very good wifi, kind and helpful personnel.

Stayed in November 2023

The service in the restaurant facilities could be better. It was hard to find a person to take your order. Although the breakfast buffet was very good.

The property was beautiful and in a good location.

Stayed in November 2023

Tiny shower. The door didn’t close properly. We had to bang the door in order to close it. It was noisy. I heard guests on the floor slamming their doors too so it seemed to be a common problem.

Clean, comfortable. Services such as the piano bar were nice. Breakfast was good.

Stayed in October 2023

Like staying in a palace! Room was spacious and comfortable. Incredible breakfast spread. Kind people at front desk and bellman was especially helpful. Just a short walk to the medina.

Stayed in October 2023

They did not have any Moroccan food on order. Room could’ve been cleaner especially floor.

Beautiful historic property. Lovely pool and rooms. Had a great fabulous smelling toiletry items. Colorful peacocks roam the grounds. Terrace restaurant has great view of the city.

Stayed in October 2023

It's a little faded since it's glory days, but perfectly comfortable

Elegant old hotel, well located near the Grand Socco, helpful friendly staff, lovely garden, great breakfast, good shampoo & toiletries in room

Stayed in October 2023