28 rue Abdessalam Serghini, 30000 Fez, Morocco
#214 of 258 hotels in Fez
Guests' ChoiceBased on 38 hotel reviews
8.0Cleanliness
8.4
Comfort
8.4
Location
8.8
Facilities
8.0
Staff
8.8
Value for money
7.9
Free WiFi
7.7
Real Bookers. Real stays. Real opinions.
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Showing 1 - 25
Reviewed: January 16, 2023
Obbadi
United KingdomTea pot to my room costs 150dh!! Was not happy with that bill at all
Reception staff incredibly helpful attentive
Stayed in December 2022
Reviewed: September 4, 2022
Hayyat
United KingdomKnight time was bit noisy!!
Staff were friendly helpful very good location with everything near by knight time was bit noisy with barking dogs!
Stayed in September 2022
Reviewed: March 20, 2022
Braneci
AlgeriaAeration sound is relatively loud
Private parking available, the stuff is really nice and the bed really confortable
Stayed in March 2022
Reviewed: January 7, 2022
Hanaty
SpainAll the staff was nice as well as the receptionist Hajar who was so kind. She was available to all my requests It wasn’t my first time there and won’t be the last for sure
Stayed in January 2022
Reviewed: April 5, 2024
King
MoroccoVerry good thanks
Stayed in April 2024
Reviewed: January 2, 2024
Usha
United Kingdom1. Firstly I was placed in a room next to the rooftop bar, music could be heard 2. No hot water, and water was brown. Reception advised to wait 10 mins, after 15mins tested again still no hot water. Called reception again, they advised to wait, and sent someone up and all they did was run the water (which I already had). In the end I had to go down and complain, receptionist shrugged his shoulders and said it’s because I am on the 5th floor. I asked to be moved and speak to the manager. Manager went off with the service man. 20 mins later I had water. In total I wasted an hour of my evening (New Years Eve) and was very late to go and get some food. 3. As I arrived I requested a transfer to the airport, was advised to sort in the am. I went out for dinner and came back and asked again. I was advised I would need to leave a deposit. Arrange the time and requested that I did not wait in reception or wait too long at the airport. Firstly I arrive at the specific time of 6am, no taxi was there, had to wait 30mins. Taxi arrived, not a taxi, was taken to the airport which took 20mins where as the receptionist advised it takes an hour. Had to wait in the cold airport as a single female traveler as checkin was not open! 4. I witnessed two men carry out a drunk woman, I was concerned for the woman and the staff just laughed and said she was drunk. A hotel has a duty to look after their guests and ensure they are ok. Not great for a single woman traveler, felt unsafe area. Some staff were lovely but not all. Would not recommend.
- Greeted well - The size of the rom was great
Stayed in January 2024
Reviewed: December 28, 2023
Amro
BruneiOur last night was terrible the room was very cold till we cannot sleep and the shower was warm only no hot water
Nice location
Stayed in December 2023
Reviewed: October 27, 2023
Philip
United KingdomOn arrival told only took cash whereas Booking said credit cards. As bill for 4 nights was about £400 unsurprisingly didn't have that amount or wish to use cash machine rate of exchange. This statement was changed to card machine broken and on our last day it was apparently fixed. Had to hassle reception every day till this happened. Restaurant only had overpriced buffet. Only bar was nightclub type place on roof run independently. Bathroom bit of a shambles. Plastic bath cracked so I worried would leak on to ceiling below. Toilet permanently flushing till you hit flush button again.1
Location in new town but walkable to old, adjacence to mall with supermarket. Balcony very large with great view unfortunately no proper furniture though.
Stayed in October 2023
Reviewed: October 16, 2023
Naim
MoroccoThe room was not clean... We found someone's hair. Shower is not hot enough. Rooftop's night club was so noisy until midnight. We couldn't sleep early. And daytime, they had construction... Again so noisy.
Swimming pool was clean and big enough, not crowded, we could enjoyed.
Stayed in July 2023
Reviewed: October 6, 2023
Alami
Moroccotanks four all
Stayed in October 2023
Reviewed: October 1, 2023
Manille
MoroccoReally comfortable and close to the center. Thank you for all
Stayed in September 2023
Reviewed: September 12, 2023
Mehdi
SpainNothing
Youssef at the reception was very profesional and helpful, the check in was smooth and the room very cosy, at the bar the service from Fetah quick and organised, in general i had a nice stay.
Stayed in September 2023
Reviewed: September 11, 2023
Manille
MoroccoEverything is amazing . Thanks for all. We will come back
Stayed in September 2023
Reviewed: August 2, 2023
Manille
MoroccoFriendly and helpful staff. Perfect location. Clean room. Perfect hotel
Stayed in August 2023
Reviewed: June 25, 2023
Kamal
Moroccolocation
poor breakfast and room A/C not working, swimming pool dirty and water temperature very cold we can't use it. and we don't have any bar or facility for the kids.
Stayed in May 2023
Reviewed: October 26, 2022
Benzarrougue
MoroccoWifi
All
Stayed in September 2022
Reviewed: September 21, 2022
Wissal
TurkeyThe room was to small in the booking i read there is 30 m . Also the bathroom was so dirty and It smells so bad .
Stayed in September 2022
Reviewed: August 19, 2022
Susan
United KingdomThé breakfast should be more traditional
The staff were excellents , very professional and friendly
Stayed in August 2022
Reviewed: May 20, 2022
Dascalu100
Romaniaeverything was ok, i recommend it!
I liked the hotel has oriental style and it is different, cozy and you feel like home in here. This is the kind of accomodation you would like to spend more than 1 night to feel it and to enjoy the beautiful view, the pictures, the colors. Very good services! We will definetely come back again :)
Stayed in April 2022
Reviewed: March 2, 2022
Sarkel
United Kingdomnot good breakfast not good
Stayed in March 2022
Reviewed: August 30, 2021
Youssef
GermanyDid not feel like it is a 4 star hotel. It needs some renovation. Very poor internet connection in my room.
Location
Stayed in August 2021
Reviewed: January 5, 2024
Yusuf
TurkeyThere are no comments available for this review
Stayed in January 2024
Reviewed: September 28, 2023
Ahmad
KuwaitThere are no comments available for this review
Stayed in September 2023
Reviewed: October 23, 2022
Kanjana
ThailandThere are no comments available for this review
Stayed in October 2022
Showing 1 - 25
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