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Reviews of Riad Helen

138 Derb Arset Aouzal Bab Doukkala, Medina, 40000 Marrakesh, Morocco

#61 of 1,132 hotels in Marrakesh

Guests' Choice

Review Score

Based on 173 hotel reviews

9.5

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.6

  • Location

    9.6

  • Facilities

    9.4

  • Staff

    9.9

  • Value for money

    9.4

  • Free WiFi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 7, 2024

    10
    Recommended stay
    • Leisure trip
    • Couple
    • N1 Double Room
    • Stayed 4 nights

    Noise can be a slight issue but better if you don't stay on the ground floor, and don't visit during Ramadan with the very early morning praying. I was OK though as had my ear plugs! and the bed was very comfy so I slept very well.

    Riad was very clean, all the staff worked very hard, the two young chaps were especially helpful to ensure they provided you with all your needs - they are a credit to the owner. Good location, good sized rooms, great roof top with a plunge pool, all very well looked after. The bed was extremely comfy. Highly recommended Riad to give you an authentic feel in the Medina.

    Stayed in April 2024

  • Reviewed: April 5, 2024

    10
    A lovely relaxing visit
    • Couple
    • N5 Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The water was extremely hot so you had to be very careful when turning on the hot taps. Sometimes it was a little noisy in the evening when the water was turned on.

    The owners are very welcoming and will do anything to make you feel welcome and comfortable. Lovely, relaxing vibes in the riad. Amazing plants and decorations. Great location and is within walking distance to everything that you need.

    Stayed in April 2024

  • Reviewed: March 26, 2024

    10
    The perfect riad in Marrakech!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything was amazing. The only minor detail is that you can hear some noise from outside and from the mosque. So bring earplugs if you're a difficult sleeper. But over all no negative points.

    The hosts were so friendly. We arrived late in the evening and immediately got tea and cake. Everything was super clean, the room was beautiful and authentic. I loved the breakfast and the little pool on the roof. The location was perfect. We loved our stay!

    Stayed in March 2024

  • Reviewed: March 25, 2024

    9.0
    Amazing haven in the middle of the beautiful and chaotic Marrakesh medina
    • Leisure trip
    • Couple
    • N4 Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    It isn’t always clear if the drinks and wine advertised are available - e.g. mojito is on the menu but when I asked they said they didn’t have it. We were visiting during Ramadan so this might be why!

    The riad is down a quiet and easily found street and the staff are so helpful (will walk you to the road from your transfer) and very willing to answer any questions you have. They also serve an amazing and generous breakfast, everything is homemade including the yoghurt! The bedroom was spacious, beautifully decorated, and had a comfortable bed with a large shower. The roof terraces are amazing and the pool is bigger than expected!

    Stayed in March 2024

  • Reviewed: March 15, 2024

    10
    From start to finish, my holiday experience was excellent
    • Leisure trip
    • Couple
    • N5 Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing

    Beautiful interior and attentive staff

    Stayed in March 2024

  • Reviewed: March 8, 2024

    8.0
    Very cosy, nice decor, quiet and peaceful location, can definitely get a good nights sleep
    • Leisure trip
    • Couple
    • N3 Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very cosy, nice decor, quiet and peaceful location, can definitely get a good nights sleep. Staff are very friendly and the owner Celine is also on site personally, and is very social and great to talk to.

    Stayed in March 2024

  • Reviewed: March 5, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Clean rooms with aesthetic Moroccan furnishings and confy lounge area and rooftop terrace, tucked away from the main street, and very close to the centeral markets and Museums. Staff were lovely and the breakfast was delicious, would stay here again!

    Stayed in February 2024

  • Reviewed: March 4, 2024

    10
    Amazing stay in the Medina. Would absolutely return.
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything was perfect.

    Beautiful Riad! Excellent location and the staff was incredibly kind and helpful.

    Stayed in March 2024

  • Reviewed: February 24, 2024

    10
    Beautiful Riyad in a terrific location. Would highly recommend
    • Leisure trip
    • Couple
    • N3 Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Beautiful Riyad in a great location, breakfast was fantastic

    Stayed in December 2023

  • Reviewed: February 23, 2024

    10
    Perfect stay
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Beautiful riad & staff. We had the best time :)

    Stayed in February 2024

  • Reviewed: February 12, 2024

    8.0
    A quiet, clean, calm Oasis in the heart of the chaos of the Medina.
    • Business trip
    • Group
    • Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    The lock on the door is just a small padlock, fine for one night but if I was staying longer it wouldn't have felt very secure.

    Location, quietly friendly and very helpful staff, comfy bed, decor, tea, breakfast, rooftop pool, rooftop cats, and the guy running the place personally walking me out to make sure I got safely to the correct driver when heading back to the airport at 3:30am.

    Stayed in February 2024

  • Reviewed: February 4, 2024

    9.0
    Fantastic hosts and location
    • Leisure trip
    • Couple
    • N1 Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Sometimes water pressure not great/took a while to heat up but not a major issue. It would have been good to have a small bin in the room for any rubbish.

    One of the best stays we have ever had! The location is fantastic, within walking distance to all sites. The hospitality of the hosts truly exceptional. Welcomed with a mint tea and some cake. Lovely. Rooms cleaned everyday. Breakfast is amazing too. Filled us up for the day.

    Stayed in February 2024

  • Reviewed: January 31, 2024

    10
    Great place to stay
    • Leisure trip
    • Couple
    • N4 Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The riad is beautiful and only 5/10 minutes from the souks. We looked forward to breakfast every morning as it was delicious (some homemade pancakes, yoghurt, omelette, etc.). The staff was also great and were always willing to help and make us feel comfortable. Before travelling, I let them know that the trip was for my partner’s birthday, and they kindly prepared some flowers and a card. Overall an amazing experience!

    Stayed in January 2024

  • Reviewed: January 23, 2024

    10
    Short but sweet
    • Leisure trip
    • Couple
    • N3 Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very stylish - close to two spas

    Stayed in January 2024

  • Reviewed: January 13, 2024

    10
    Hussain and Asma were amazing hosts. They made sure our stay went flawless. Breakfast, especially home made youghurt and
    • Leisure trip
    • Couple
    • N5 Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing.

    exceptional hosting and modern interior of riad.

    Stayed in January 2024

  • Reviewed: December 10, 2023

    9.0
    Beautiful riad with comfy rooms and a good host
    • Leisure trip
    • Couple
    • N5 Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The only thing I somehow didn’t like was that somehow the room was little too humid. But I tried other riads and it is the same there as well.

    It is a nice one, well located in the medina, not far from the bus station where you will arrive at, if you come from the airport - around 10mins walking. Rooms is good size, bed was comfy. The host was great, very kind, always there for us!

    Stayed in December 2023

  • Reviewed: December 5, 2023

    9.0
    Would recommend
    • Leisure trip
    • Solo traveler
    • N4 Double Room
    • Stayed 2 nights

    The breakfast was comparably uninteresting that I was left still hungry. This second opinion is in general for ALL riads in the medina: riads in the medina are pretty intimidating to locate, especially at night, so make sure you ask the riad to please meet you at the nearest car park. If you try to locate it on your own the first time, you will very likely (like 99.9% lol) get extorted.

    The reception on arrival was warm and welcoming. The layout of the riad and room is very nice and neat. The light rooftop lining helped regulate the temperature so it was not cold inside compared to the actual weather outside (in November). Also, it's not far from the car park so not too much walking to get a taxi. I think riads are wonderful, intimate and most enjoyable for small bubbly groups, something I'll plan towards in the future.

    Stayed in November 2023

  • Reviewed: November 21, 2023

    9.0
    Would definitely stay again and recommend to friends.
    • Leisure trip
    • Family with young children
    • N5 Double Room
    • Stayed 4 nights

    The only thing which could have been better was the water pressure in the rooms, which was quite low, but it might have been due to the recent earthquake, and might be fixed by now...

    Great location, very quiet yet central. 2 minute walk to nice Medina streets, 2 minute walk to main road where you can catch a bus or taxi. 2 minute walk to mini market ideal for buying water and snacks. The staff were extremely helpful, polite and professional. Breakfast was very good. We had dinner at the riad once which was also very nice. The whole Riad was clean and well kept.

    Stayed in October 2023

  • Reviewed: November 16, 2023

    10
    Calm away from the storm
    • Leisure trip
    • Family with young children
    • N3 Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Everything

    Stayed in November 2023

  • Reviewed: November 15, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • N5 Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    The staff are brilliant and can not help enough. Location is superb. 5 minute walk to the souk. Will stay again

    Stayed in November 2023

  • Reviewed: November 9, 2023

    9.0
    Marvelous
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night

    Everything was perfect, the location, breakfast, the staff, the room!

    Stayed in October 2023

  • Reviewed: November 7, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • N1 Double Room
    • Stayed 4 nights

    Acoustics between rooms isnt great.

    Owners were great. Breakfast great, location great

    Stayed in November 2023

  • Reviewed: November 5, 2023

    9.0
    Beautiful Riad with amazing staff and breakfast
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The bed is very firm which is great for some but might be tricky for those who prefer a softer bed. Also the riad is very close to a mosque so be warned that the call to prayer is loud but I think that would be the case anywhere!

    The Riad is beautifully decorated, has friendly staff with an amazing breakfast. The rooms were spotless and the facilities at the Riad were great.

    Stayed in November 2023

  • Reviewed: October 31, 2023

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Very small issue but the taps in the sink were hard to turn sometimes

    Great interior, in a great location with wonderful and helpful staff - they really went above and beyond to make sure we had a relaxed stay!

    Stayed in October 2023

Showing 1 - 25

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