Very friendly helpful professional staff

Stayed in August 2025

Fantastic hotel. As soon as you step into the doors you are greeted with a white marble foyer which smells divine. The staff across all departments were unbelievably nice, super attentive and friendly. Wonderful location. Just a few minutes walk from the Souk, and 2km from an indoor shopping center. We went for a couples message and it was truly wonderful and great value for money. We would recommend this hotel stay for anyone traveling in the future. Additionally, there was this adorable kitten, we officially named him Rodger. You can't miss him, he is down for breakfast and dinner like clockwork and has his tongue always slightly sticking out. We hope everyone who visits will keep Rodger fed and going strong. He now the official mascot of the resort.

Stayed in August 2025

Tv could do with more English channels Reservation of sunbeds

Adult only ..staff friendly Had massage at the spa, highly recommend

Stayed in July 2025

We like the roof ambiance but it was chargeable . In bathrooms there is no toilet flush!

How welcoming are the staff specially Yassin was very friendly and the lady from snack bar.

Stayed in July 2025

Cocktail quality

Stayed in July 2025

Nothing

Lovely friendly staff. Good location. Lovely grounds.

Stayed in June 2025

Nothing all good

Great location, room very comfortable, pool good

Stayed in June 2025

If you don’t book 7 nights, you can’t have dinner in a la carte restaurant. Buffet gets boring every night.

Gym. Quiet pool. Location. Friendly staff.

Stayed in June 2025

The staff were very friendly, especially Laura, who was extremely personable and made a big effort for us, and her fitness classes were great.

Stayed in June 2025

We liked everything!

Second stay at this hotel and we hope to stay again very soon. The hotel and gardens are immaculate and service and friendliness of the staff is exceptional. We really felt so welcome and at home here. We are vegan and were so well catered for by head chef Said and his team. The choice and standard of the food was excellent and Said even made vegan pancakes especially for my husband at breakfast. The location is also excellent, being a short walk from the Medina. Highly recommended.

Stayed in June 2025

There aren't enough chairs around the large front pool, if you're not there early enough, you are in the back quieter pool or on the garden lawns throughout the property. More lounge chairs. The concierge that books TUI was not friendly and condescending (maybe b/c we're american) but laughed at us when we asked to book an excursion during a local holiday and said she had nothing to offer, i went on booking.com and booked an epic camel/atv/dinner/fireshow day out.

All posted on my @travelingwithkarianna insta page! We booked the last room, so no view for us but we did get a 1st floor small terrace which we liked! The grounds are very large and nice to walk through. The servers were so pleasant. The all inclusive option was so enjoyable and easy, all your drinks and food are covered. Laura the entertainer was so amazing, she made the stay so much better, pay raise!!! We loved the music bingo, karaoke and water aerobics along with bringing the markets into the hotel on sunday!

Stayed in June 2025

nothing !!!

Everything ! food was exceptional ! grounds were immaculate ! the stand out stars are Bader at the pool bar so attentive ! the reception staff were so helpful cannot wait to go back !!! location is excellent

Stayed in May 2025

Beds were a little hard for my liking but can't please everyone and some people like a firm mattress.

Location great for getting around Marrakech, lovely gardens, good pool facilities, service excellent. Food choices were very good lots of options and high quality.

Stayed in April 2025

..

Great location, clean and well maintained. Staff very pleasant. Our 3rd visit in 3 years...and we'll be back.

Stayed in May 2025

The only issue was communication prior to the trip - we sent multiple messages via Booking but no one ever replied, including when we asked if they could arrange a taxi for us from the airport. We managed to book a private taxi in a different way but it would have been nice to communicate with the hotel a bit before arriving.

5 mins away from the medina and Koutubia mosque, this is ideal as you can explore the touristy places but then come back to your oasis of peace outside the hustle and bustle. I think the pool was still heated when we went (last week of April) as it was a perfect temperature. The food is amazing, changes every day, and they put a lot on emphasis on salads and healthy foods, there is not much fried food which is great. We had to leave at 7am for a tour and they allowed us to come eat from 6.30 even though this is technically before breakfast starts. Everyone at reception is polite and welcoming.

Stayed in April 2025

Everything, can’t fault it… the staff were brilliant, location was outstanding and facilities and food were great too.

Stayed in April 2025

Could have used the roof top for cocktails and sunset more ?

Location and lovely friend and well trained staff ❤️

Stayed in April 2025

Good location a short walk to the medinas

Stayed in February 2025

Feel like some options of food cooked to order in the evening the meat or fish was cooked and put out which had a tendency to be dry.

Staff were very friendly and great service from all the staff in all areas of the hotel. Nice and quiet areas to sunbathe away from the pool areas in pretty garden surroundings. Very close walking distance to Medina and souks. Drinks were well made and great selection for breakfast.

Stayed in March 2025

Aircon wasn't great. Entertainment after 9pm wasn't really for us but it drew in the crowds so must've suited others. The pianist and violinist early evening, I have to say, were brilliant and made the environment feel more refined. It was a shame that the entertainment afterwards didn't really respect these musicians at times though, starting bingo etc !?! early before they'd finished their slot - with the piano bar and this entertainment area being virtually in the same open plan area, it would've been nice that this was considered. Especially when the entertainment programme didn't overlap on paper.

Rooms and general hotel were lovely and well maintained, as were the lush gardens. The hotel teams were fab throughout - happy, polite, friendly and helpful. Location was brill for visiting the main sights of the city and made it a nice spot to return to after visiting the city. Easy to navigate from the hotel and in walking distance of most things.

Stayed in March 2025

Possibly better evening entertainment. Also lacked sinners in busy time

Location. The staff were amazing and couldn’t do enough for you. Food was great.

Stayed in March 2025

Nothing

Nicely appointed and in very good condition Clearly well looked after

Stayed in March 2025

Nothing , it was all good

The location, the facilities, the room and the staff were all excellent. Especially loved the peaceful gardens and the hot tub on the balcony of our room.

Stayed in March 2025

Beautiful interiors and very central

Stayed in February 2025