Staff not friendly

Tidy and good bed. Nice restaurant for lunch

Stayed in August 2025

Loved the free happy hour. Good location for old Cotai.

Stayed in May 2025

Nothing

We were offered a free upgrade to a beautiful suite

Stayed in July 2025

Restricted food options at in house restaurant. Need to go to galaxy

Rooms, decor, amenities

Stayed in July 2025

Nothing

Service, location, amenities :)

Stayed in July 2025

No outdoor pool and the indoor one is a bit small. Also, the room is small too.

Stylish modern design （not typical hotel style), local food for breakfast. Also large and well equipped gym.

Stayed in June 2025

Very kids-friendly hotel, better than expected.

Stayed in June 2025

The wifi wasn't good as it was hard to stream youtube or any other videos.

The stay was great, and the staffs were really friendly and helpful with things. We asked for additional paid services which was provided to us and they were spot on with things.

Stayed in June 2025

The staff are very polite and very helpful. Justin at front desk made my check in very smooth and pleasant. It was my 5th time stay at Andaz and i can’t wait to stay there again

Stayed in May 2025

There was no weighing scale for my luggage.

My experience was superb! I felt so pampered. The hotel's attention to every detail was impressive. The room service meal i ordered was very tasty. Breakfast was delicious and there was a wide variety of food in the buffet. Special mention to housekeeping. They were very meticulous in keeping things in order. I chose Andaz over the other hotels because it's so close to Galaxy Arena. I was surprised to find out that the concert venue is on the same building as the hotel. That's really convenient! When I come back to Macau, I will definitely stay here again! Thank you Andaz for making my stay memorable!

Stayed in May 2025

We loved everything but we’d like to suggest a shuttle heading to the other side of the road since Venetian, Londoner, and Parisian are also good tourist destinations.

Everything. Very convenient to go around the Galaxy compound. Amazing facilities too. Staff is very courteous and happy to assist every time.

Stayed in May 2025

Nothing!

The hotel had everything we wished for a hotel. They even had compliment Macau treats, beverages and comfortable slippers. My family visited Macau to watch Andrea Bocelli's concert and we were so glad to have picked Andaz. Also, I realized I had left my charger in the hotel room when I already returned back home. The staff at Andaz were very kind to arrange a courier for me, which delivered the package right to my door within three days. If you have to watch a concert at the Galazy Area, I would highly recommend you to pick Andaz!

Stayed in March 2025

Careful, the waterpark is not on the hotel. You need to get a bus to get there. All the outside pools on the photos are on other hotel. The hotel is always super cold, ac working non stop, even on breakfast, it was freezing.

Super clean, very modern hotel, nice facilities.

Stayed in April 2025

nothing

Service was top notched at this hotel and it exceeded my expectation. From the moment we stepped in we were taken care of all the way until we checked out. We were brought to the lobby for check in once we stepped into the hotel. At the lobby , there were free flow welcome drinks and snacks like the famous almond cookies and nice sofa seats to relax. At 5.30pm, there were free flow wines and beers with quiche and mini tarts served at lobby. Mini bar was free. It contained a box of lovely Macau cookies. Pretty sliders were provided and were free to take home. Bathroom equipped with great shower head. Free shuttle to and from Galaxy hotel but it also reachable by foot in 10 mins. Walking distance to food street area or Venetian. They gave me a free birthday tiramisu cake which was really lovely. Highly recommended to stay here.

Stayed in March 2025

Can’t think of any.

Outstanding service. Very helpful staff.

Stayed in April 2025

Arrival process via bus shuttle very complicated. Hotel hotline not very helpful.

Great hotel room, wonderful breakfast

Stayed in April 2025

Every thing just perfect, Service extremely good Definitely want stay again

Stayed in April 2025

The only disappointment was that access to the Galaxy Hotel's Grand Resort Deck was impossible during our stay due to maintenance. The hotel is not responsible, but this information was not provided by BOOKING.COM when booking.

I recently stayed at the Andaz Macao and the experience was simply magnificent. The hotel stands out for its elegant and refined design, creating a luxurious and soothing atmosphere. The rooms are spotlessly clean, spacious, and tastefully decorated, offering optimal comfort. The staff is absolutely charming, professional, and highly efficient, always ready to meet even the slightest needs with a smile. Although the hotel is located outside the Galaxy Hotel, shuttles facilitate travel between the different lobbies, making access very convenient. A special mention goes to the breakfast, which is a real treat! The buffet is varied, with high-quality options, perfect for starting the day. In short, a hotel I recommend without hesitation for a stay in Macao.

Stayed in March 2025

The stuff is something else..they are the greatest thing in the hotel..big room with free mini bar..coffee machine..excellent..

Stayed in March 2025

Super

Stayed in March 2025

No casino n no to do there just pool

Room and bathroom , the amenities slippers are just wow !

Stayed in March 2025

Staffs are very helpful and friendly. Hotel is very clean (keep it up as understand this hotel is very new). The spacious rooms and the bathrooms (love the big bathtub) making us very comfortable and relaxed. The big TV, the charging points are 👍👍👍. Feels like staying in the room for me time instead of going out .. 🤪. But it seems hard to book for next trip…

Stayed in March 2025

Excellent customer service , cleanliness, amenities, location and housekeeping services. We were truly amazed by every detail. There is even a happy hour service for guests every day with free drinks and canapes.

Stayed in March 2025

Aircon and construction was slightly loud in mornings. Hallways are not soundproof.

Very clean and modern hotel. Super happy with our choice, the bathroom was bigger than expected and we enjoyed the overhead shower. Complimentary minibar and slides were included :)

Stayed in March 2025