Av. Rueda Medina, Colonia Bahia, Prolongación Aeropuerto SM 72, MZ 88, LT 7, 77409 Isla Mujeres, Mexico
#40 of 78 vacation rentals in Isla Mujeres
Guests' ChoiceBased on 191 hotel reviews
8.2Cleanliness
8.8
Comfort
8.9
Location
7.8
Facilities
8.4
Staff
8.3
Value for money
8.0
Free WiFi
6.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 19, 2024
Manuel
GermanyRestaurant is closed. Value for money is not that great. We had the lowest room category, therefore it was fine.
The staff was so friendly and relaxed! The hotel itself is really nice. Pool area is great.
Stayed in April 2024
Reviewed: April 7, 2024
Erin
United States of AmericaWould be nice to have access to the potable water. We were told we could only fill our little glass bottle once a day. That seemed pretty stingy.
Stayed in April 2024
Reviewed: March 8, 2024
Sasha
United States of AmericaThe room was shown as having a hammock in the kitchen. We asked for one, as their were anchors, and were told our room had never had a hammock and we were not given one. They only provide 64oz of clean water for a room daily. We had 3 people in a room, and it was not nearly enough. The hotel advertised having a restaurant onsite, and it is now permeantly closed.
The pool was great and so was the sunset view.
Stayed in March 2024
Reviewed: March 4, 2024
Mccabe
United States of AmericaThey advertised restaurant, it was closed up. The said there was a bar, it was closed. The hot tub was not in service. The pool was like 50’.
It was on the water next to a marina.
Stayed in February 2024
Reviewed: February 27, 2024
Cristina
United States of AmericaOur room only had one small mirror in the bathroom. Maybe another mirror/full length would be nice
The property was super cute and we ended up getting complimentary breakfast each day and sat on the dock with the beautiful view
Stayed in February 2024
Reviewed: February 27, 2024
Debbi
United States of AmericaOur room was facing a noisy street. There is a restaurant with a bar but it was closed when we were there.
It is a beautifully maintained property with a nice pool and small sandy area by the water with tables, chairs, umbrellas and loungers. Beds were comfortable and there was a small parking area for your golf cart.
Stayed in February 2024
Reviewed: February 16, 2024
Raymond
United States of AmericaBad breakfasts...no syrup for pancakes, no juice, always cold food Surprisingly we suffered mosquito bites
Staff and cleanliness
Stayed in February 2024
Reviewed: February 12, 2024
Alexander
Austria- Location of the hotel is a little bit tricky. Great to explore the whole island, but 20min by walking away from supermarket / restaurants. - Price - very expensive (but we had to take it spontaneously and most of the other stuff was booked) - Some things in the apartment were not 100% nice. (goo & stains on the water tap, power sockets a little loose, loose tiles in bathroom) - We couldn't swim in sea in front of the hotel as it was full of sea weed - The in-hotel restaurant was unfortunately closed, so we had no chance to get a breakfast / dinner at the location.
- Great stlye of the hotel - Great view from the balcony - palm trees & seaview - Very friendly staff - Rooms have a great stlye - Bright rooms and cool lighting
Stayed in February 2024
Reviewed: October 2, 2023
Aisling
United KingdomThe property was lovely, very clean and very pretty. The pool area was lovely and the views over the marina were great. The location was good - only a short 15-20 minute walk to the main area in the north with the restaurants and playa Norte. The beds were also very very comfortable and the staff were very friendly
Stayed in October 2023
Reviewed: September 18, 2023
Daniel
United States of AmericaThe internet/Wi-Fi access was terrible. Seemed to have limited towels, was difficult to get enough towels even though it seemed as though we were the only ones staying there at the time.
Staff was great, super friendly and helpful!! The staff made the place for us. Marina was beautiful. Food was fantastic. Location was central to everything.
Stayed in September 2023
Reviewed: August 16, 2023
Susan
PanamaThere was a restaurant on the property, but only open for limited hours. Therefore, we only ate there for one breakfast, on the day that we were leaving.
Lovely small hotel. Room was comfortable and clean. We had a small problem with the showerhead, but the staff replaced it the next day for us. Staff was very helpful in coordinating activities.
Stayed in August 2023
Reviewed: July 26, 2023
Daniele
United KingdomThe restaurant is pretty much closed. We were told it opens until 4pm but they only have a breakfast menu. We went to get a coffee one day and they said the coffee machine was broken, it was fixed and we tried again the next day at 9am but we were told the person that made the coffee had not arrived yet. There’s lots of spirit bottles but no one to make cocktails so the only drinks available to have by the water or pool is coke, orange juice or beer.
Staff were nice, the manager was very helpful and friendly. The place itself is really nice, by the water but lack in available amenities for guests, the space is not used well.
Stayed in July 2023
Reviewed: July 24, 2023
Lars
NetherlandsRestaurant turned out to be closed so we went to a place next door for lunch, had to buy drinks in the supermarket and ordered in pizza for dinner. Communications could have been better so we could have looked for alternatives sooner. Because there’s few alternatives within walking distance, we would have rented a minicar to be more mobile.
Lovely pool, we had it to us mostly to ourselves. Enjoyed the patio in front of our family room. Staff was helpful with arranging taxi and ordering pizza.
Stayed in July 2023
Reviewed: July 22, 2023
Fabien
United States of Americarestaurant closes at 4pm. No bar at night but it seems in construction. Also, one day the cook didnt show up to work. so our plan of having breakfast before taxi arrives were compromised.
having a 2 year old baby the pool was great, its design allows multi level of depth and the less deep is in the shade. perfect for the kids !
Stayed in July 2023
Reviewed: July 20, 2023
Ayodele
United States of AmericaThe main issue was that the internet rarely worked and I had expected to work from there. I ended up having to pay extra to use a co-working space somewhere else on the island. It's definitely their infrastructure because there were better internet spots more centrally located. Also, I didn't realize, but it's not a short enough walk to the central area, so you will need to either rent a golf cart / moped. It was expensive (when you add up) to take a taxi to and from (the rides where short but were minimum 100 pesos).
The hotel is very cute and looks like the pictures. The breakfast I only had one day, but it was enjoyable. The staff were nice and tried to be helpful about the internet situation. The AC and fan situation was great.
Stayed in July 2023
Reviewed: April 21, 2023
Laura
United States of AmericaEverything was great
Attention to detail, this place is definitely well thought out...pride of ownership shows everywhere. The employees are very attentive....thanks to Francis & Angel...
Stayed in April 2023
Reviewed: April 18, 2023
Joao
IrelandThere aren't many options of what to do or where to go by walk. Taxis are very cheap though. WiFi is quite unstable.
Staff is super friendly and the hotel is quite beautiful and stylish. Beautiful sunset from the back of the hotel, by the swimming pool area.
Stayed in April 2023
Reviewed: April 16, 2023
Caroline
Luxembourgthe private beach is part of the harbour so maybe not the right place to swim and relax at the beach
stylish and big room, we had a lot of space (room with private pool)
Stayed in April 2023
Reviewed: April 5, 2023
Lori
United States of Americait would be nice if the couch was a little larger and the addition of hooks in the shower/bath area would be fabulous to hang wet swim suits on or towels. (nowhere to hang towels). the safe in the room was too small to accommodate a computer and it did not work.
The location was great. close to the fray of nightlife and shops in the north end, but close enough to the southern quiet area too. snorkeling at Garrafon de Castillo was a highlight of our trip. The entrance was so welcoming. the hammock chairs everywhere were so nice to relax in. The grounds were comfortable and inviting. Francis at the front desk was friendly, fun and helpful. The breakfast area was comfortable and lovely. food was good. fresh squeezed OJ was fabulous. The coffee bar was delicious.
Stayed in April 2023
Reviewed: March 31, 2023
Oscar
United KingdomThe rooms were quite basic for the price. Poor internet meant the tv didn’t work. beds were very comfy though.
Amazing outdoor area for bar/dining/relaxing. Very secluded and quiet with views over the marina.
Stayed in March 2023
Reviewed: March 3, 2023
Shannon
CanadaThe staff was amazing!
Stayed in February 2023
Reviewed: March 1, 2023
Jobe
United States of Americanot that anything can be done about it, but our room faced the road which was very noisy. Also, I would like to see lounge chairs on the Sandy part of the property overlooking the ocean.
The architectural features, the location, the friendliness and service oriented staff, the pool, the spacious room
Stayed in February 2023
Reviewed: February 11, 2023
Lea
GermanyThe standard room I booked barely had daylight and I could hear the noise of the street. I would recommend to book one of the rooms facing the sea side with a balcony.
The hotel is a really beautiful place, good location, kind people, clean, very good breakfast, beautiful restaurant area at the water. I would recommend to book one of the rooms facing the sea side. They also have balconies.
Stayed in February 2023
Reviewed: January 28, 2023
Barb
United States of Americathe airport transportation was misleading and we ended up booking and paying for everything ourselves. plus the restaurant was never open when we asked during our two day stay. plus we were told they would book us a snorkeling excursion on Thursday but then said the company couldn’t go due to the ocean. later we checked again after we had seen other boats with snorkeled at a beach club we ended up going to
it was well done and beautiful
Stayed in January 2023
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