beach was closed

great food and services

Stayed in May 2023

across street from beach and those facilities closed

Small and intimate, lovely and friendly staff. good food. great service.

Stayed in April 2023

nothing

great value for money. The meals and service during both lunch and dinner The pool area The room layout

Stayed in April 2023

pushy time share sales and no sandy beach

good food and service staff

Stayed in February 2023

Food was not that good.

Location and Staff were great.

Stayed in February 2023

We would love to see more vegetarian options on the menus and buffet. The pool does need remodel. The tiles are missing in spots and the pool needs to be cleaned more often. Not sure if there is a filter system for the water as it can develop a film on the surface in the corners when windy. Pool needed heated a little more during the winter months. The beach area will be great when it is available again. They do ask you to hear about the time share opportunities during your stay but we did not do it as we had our hands full with our children and activities we had already planned.

We traveled as a family of 5. 2 adults and 3 children. ages 6, 3 and 1. We stayed in the governors 2 bedroom suite which was wonderful for family! 3 full bathrooms and 2 bedrooms and 1 living room. 3 balconies. It was great! The kids club was great and is available to play and do crafts from 10 am to 1 pm and then they do pool activities in the afternoon. The breakfast was fabulous but lunch and dinner seemed lacking. We are vegetarian though so we did not have as many options as we would have wished to have but we understand not all places are as prepared. The staff did a great job going over and beyond to ensure we had things to eat though. They would even do some meals especially for us so we were grateful for their wonderful service. The beach area still is available but no services offered. When they get the area opened up again it will be a remarkable place again but we loved the resort even without the beach services. It appears as though the government is controlling who can use their beach areas and who cannot so we are not sure when it will be available again. We did bring our own snorkel equipment and the water outside the resort was splendid! Lots of fish to see and very clear water. The pool was a lot of fun and never crowded. Music was great. My wife got a massage at the spa and loved it. Service was overall very good.

Stayed in January 2023

all the amenities advertised were not available

the staff was great / the room was nice

Stayed in September 2022

air conditioning is deficient every were

good so good and the staff like Francisco,take care my family very good José and everything is so nice thanks guys

Stayed in July 2022

What we were not happy with was that the advertisement for this resort shows it chairs and bar open across the street at the beach. I knew there was not a big beach area, but it shows nice chairs and a beach bar open and none of that was open at the beach. No chairs and the bar was not open. And the pool definitely needs cleaning when you look up close. There is algae on all the tiles around the pool. The water and bottom stayed very clean, it just it needs deep cleaning.

Breakfast was just fine with a lot of options

Stayed in July 2022

The clientele is less than mannered. the number of unaccompanied children out numbered the adults. The beach restaurant, bar and services were closed. why? Hector the bartender was very rude.

Food was great, the staff were friendly but do not go out of their way like at other resorts. the pool is tropical and beautiful and the rooms are clean, comfortable and relaxing.

Stayed in July 2022

Pool hours

Stayed in May 2022

Beach club is closed, Pier is closed, Hotel needs refurbish, seems a bit rundown

Food, service, friendliness

Stayed in April 2022

half the resort was closed with no service at the beach

near water

Stayed in February 2022

Only thing I could see that I would say I didn’t “like” was the elevators. They were very small. my group of 5 could barely fit in there.

I love the outdoor/indoor layout of the resort. The room layout was amazing. Outdoor pool area with the bar situated right at the front gave such a good vibe.

Stayed in March 2022

It was quite visible the effect the pandemic has had. Understaffed in terms of waiter service at the pool area for example. The hotel needs a whole remodel, it looks like a European beach hotel from the 80s although the rooms were redone to a nice standard. The pool (without beach club) is not big enough for the size of the place and also looks a bit old although the new bar area was lovely. Having stayed at other hotels of theirs it was a bit of a disappointment. For Mexico I would say lowering more to a 3* than a 4-5 as suggested. They should of course publish that the beach is closed as it takes away a lot of value. Maybe slightly too pricy as we have paid same dollar for much higher standards with them in the past. The small details like snacks in room and quick room service or personal service at pool area were missing this time. Location wasn’t great but that’s not their fault, it’s on rocky coral side so don’t expect any white beaches anywhere near.

The staff were great, very kind and helpful in all areas of the hotel. The food also much better than many all inclusives in terms of quality although portion size maybe a bit small.

Stayed in January 2022

Ocean closed, pool feels dirty!!!!

Staff, Food.... WOW!!!!

Stayed in June 2021

I stayed in the basic room. The bathroom was very small. The lighting in the room was poor making it difficult to put on make up. The steps in the hallways were chipped in spots. Some of the towels in the room were frayed, but clean and still served the purpose.The drinks were very weak, but you can’t have all the tourists sloshed. Some days, you could not a get a drink until noon. We were above the pool rooms and there were often loud children. Be mindful of the room you select.

The food was excellent. I loved the seafood place on the beach with multiple varieties of ceviche. The snack bar makes an excellent steak burrito. It was clean. It is located by a reef for easy snorkeling. The nightly entertainment was good. The service was good.

Stayed in May 2021

Smaller resort, so no huge crowds, which was a huge plus for us! The beach club, the pool, enough space for everybody. Safe, clean, friendly! We felt well taken care of from the moment we arrive until we left. The buffet food was OK but for a foodie like me, I preferred the restaurants. We had an amazing chef, special dinner, that I still dream about! Breakfast buffet is good, order omelettes, or quesadillas!!

Stayed in March 2024

All the rest is not good. We had booked 7 nights. But decided to leave to a different hotel after the 2nd night. We had a room with a private pool. The water was cloudy and not appealing. Tile is chipped. The water in the Big pools also was also nasty. A/C in the room were dripping on the floor and bed. You can’t open the door in the bathroom all the way because of the toilet and you have to squeeze in to get into the bathroom. This place is craving for remodeling and updating As for food - we were always hungry because we could it find anything decent to eat. The lagoon is rocky and slippery. Sorry but I can not recommend this place.

First of all the staff is great. They are nice and friendly and helpful.

Stayed in July 2023

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The staff was very helpful and friendly, the room was clean and comfortable and the view was magnificent. The food was very good and diverse. you could find almost everything you could want.

Stayed in March 2023

All the operations on the ocean side of the hotel were closed and the hotel's pool was inadequate. The total price shown on the Booking and the total price we paid at the hotel were different from each other. The hotel added an extra fee. After completing the reservation on Booking, we received a message from the hotel about their closed operations, and in this message, they were giving us a free El Cielo tour. We showed this message when we checked in to the hotel and they said the tour is full :))))))) I do not know what to say!

Hotel is right next to the ocean

Stayed in April 2023

The service has declined a lot since the last time I was there in 2019. The waterfront part of the hotel was closed and we were not notified. This made the rest of the people be crammed inside the none waterfront area. Check in took a long time and they were trying to set us up for a 90 minute marketing chat. By the time we finished the check in we weren't able to get any food so we had to go out. --- The rooms... We got one where the bathroom door hits the toilet, and the shower door hits the shower head. Not ideal at all. --- Lastly, we had some guests come over for a dinner which was arranged and paid in advanced. They made them feel like intruders and awkward upon checking in.

The dinner food is pretty well made and has some really unique dishes. The hotel is well located near the water where you can snorkel and enjoy beautiful nature.

Stayed in March 2023

I showed up at the hotel and my reservation was nowhere to be found, although I had received a confirmation from Booking. I therefore had to wait, while a room was prepares for me. During this time, an employee of the hotel provided me with information on the hotel’s amenities and tried to convince me to sign up for a presentation on timeshares at Fiesta Americana. I was initially given a room with a connecting door and shared balcony with the room next door. As the (partying) neighboring guests were extremely loud both inside of the room and outside on the shared balcony, I requested a different room. The room I was moved to was located on the ground floor and was extremely humid - so much so that all of my clothing (including the clothing in my suitcase) became damp. I had to sleep with a towel covering my pillow, as this too was damp. Due to this room’s location right next to the buffet area, I heard guests and the clinking of dishes at all times of day. My overall experience was far from great, and the hotel did not even respond to my feedback.

Pool bar staff was great

Stayed in February 2023

Ocean front is still not open, going on 2 years, yet photos still show open, many upset people who have not been to this FA did not know this. We were aware, we still used the ocean front, but it would be nice to have restrooms and service. Also did not like babies with diapers on in the pool.

This was 6th time and this is our favorite AI, staff is awesome. Facilities clean, food good.

Stayed in March 2023