The table in our room was missing a leg and propped up poorly, the fridge opened into the galley kitchen so you had to squeeze in a small gap to have access, and the bed and couch were not very comfortable.

It was nice that there was a pool, gym, and pool table. The elevator was great, though it wasn't working a few times. The security staff was nice.

Stayed in October 2024

I would like to suggest the listing managers to split the different rooms they have into different listings. I was assigned with the apartment on the floor level and the big windows were next to a common area NOT on another floor like in some pictures. Lastly, the bathroom had mold on the walls and inside the shower: https://photos.app.goo.gl/uaJdXqMDqjpS4VobA

The checkout was delayed from 3 PM to close to 4PM because they were still cleaning the apartment.

Stayed in September 2024

The bathroom was also the utility room and it was very moldy and not very clean, also the tiles by the front door had lifted up so the front door only opened halfway, the balcony doors lock was broken, so was never able to lock it, and of the two fans in the room only one worked, light bulbs needed replacing by the kitchen, so meant it was very dark to make tea and coffee.

The staff at the location were all very friendly and polite. The building was well-maintained. The fitness center pool table and all social areas were very clean.

Stayed in August 2024

Two big (151-180)double beds were promised but one bed was only 140, not comfortable for two adults. Quite a hazzle to check in, because somebody has to come down -in busy cdmex this can take time- to let you into the appartment. The security man at the door can 't help. The furniture on the terrace was too dirty to sit on. Just plates glasses etc for 3 people.. can't leave luggage at checking out ( we had a late flight back) though there is a possibility a few blocks away.

good location in quiet neighbourhood. spacious appatment but not the 150 m2 promised (unless you add the terrace). easy whatsapp contact. facilities (swimmingpool, we didn't use)

Stayed in March 2024

It’s located in an appartement building. There’s a guard at the door, made us feel safe but also a little bit stand-offish. The amenities like pool and gym are nice, but not many people use them. Overall it’s a nicely maintained building but not very welcoming/ not a place to meet fellow travelers.

The appartement is nicely decorated, with small details such as a Mexican Spotify playlist QR-code. The check-in lady was kind, questions via the app were answered quickly.

Stayed in July 2023

The window facing out is a main thoroughfare. this is not a hotel, it is a selection of rooms rented out to post on Airbnb. as such they give you an adolescent badge that you’re supposed to keep with you indicating you’re an Airbnb. this is also the exact reason I was using booking.com to look for hotels so was frustrated that it was an apartment building. this is also the exact reason I dislike the churn and burn aspect of Airbnb with minimal appointments to make your stay comfortable. example, a transformer blew and my apartment went completely pitch black. there was no flashlight or anyway to make light. no bath mat. it looked like a utility closet with buckets and rags sitting on a utilitarian shelf system. the apartment did look modern and had a nice rooftop, but when you’re expecting service and facilities of a hotel and get a rigid check in process where you have to be escorted to your room like a child. also signing that absolutely no guests allowed felt ridiculous.

water pressure bed was comfortable key code lock location was good.

Stayed in February 2023

Very noisy property, day and night. Loud barking dogs all hours of the day and night. From the room perspective, shower head was broken and not functioning correctly. The bed was very squeaky and noisy. I assume it was an old bed and mattress. I was disappointed I was told I could not have registered guests even though the property rules said I could. I wasn't sure what the real rule was concerning that.

Location is probably the only good thing about the property.

Stayed in July 2025

Front desk not helpful, uncomfortable bed, shower did not drain--took four days for host to fix it. Difficult to use gym. No AC and unit was very hot. Bed smelled like some guys old cologne. Coffee table had broken leg. Scented toilet paper was bad.

Great location.

Stayed in January 2025

I was given only 2 big towels. That just wasn’t enough for me as I have a long hair and the hand towel was entirely missing. I was staying alone, for two people that would be even more difficult

Very nicely located with a lot if restaurants and shops around, yet really quiet place

Stayed in November 2024

How the host treated us

Location

Stayed in September 2024

I did like that yo have to wait for a person when could be self check in

I did like that yo have to wait for a person when could be self check in

Stayed in June 2024

BEWARE, THIEFS!!! After our stay here I forgot my phone on the kitchen counter, which I noticed when already at the airport. I contacted the owners to let them know and ask, if they could find anything. After not answering for almost 24 hours with the reasoning that they need to wait for the staff the next day, the owners told me that nothing was found and I should look somewhere else. We even took a picture before leaving, where we can see the phone charging. The owners handled everything extremely indifferent and irresponsibly, not supporting at all, and my phone is gone. I can only recommend to anyone to stay away from this place!

Stayed in July 2024

No air conditioning in the unit! It was very hot and uncomfortable throughout the day. The host provided 2 tower fans, but one was broken. It took over an hour for a maintenance person to come over and verify that it was indeed broken and get us a replacement. So we had to change some of our plans in order to wait for him. Also, all of our communication with the host, Kukun Properties, was via Whatsapp texts. We tried calling the phone number provided to speak with an actual human but received a text message saying there was no one we could speak with. Our only option was to text them. That was very weird.

Location, set up of apartment, and bed comfort

Stayed in May 2024

SO LOUD!!! This room is right next to the main entrance to a lot of apartments, and you can hear people coming in and out with their bags and it’s so loud! Struggled sleeping for the 2 nights we booked, and noise usually doesn’t affect me! bring ear plugs!

Good location, friendly staff

Stayed in March 2024

It is important to note that Alure and Kukun are different things. Alure is a residential building with many seasonal rental units. The building is charming, and the rooms are spacious, with plenty of light and well-equipped. But it's run down, with some furniture falling apart, terrible pillows, and a general lack of maintenance. And important: the front desk and employees do not respond to guest requests, all contact must be made directly with Kukun. Well, Kukun is the company that manages the short-term rental of the units and the problem is that Alure and Kukun have a lot of difficulty talking, leaving the guests in uncomfortable and awkward situations. For example: before arriving we received an email from Kukun with instructions for accessing the apartment, lock code, etc. We had to send copies of passports, etc., everything needed for check-in. But upon arriving at Alure, none of that mattered, we had to wait more than an hour in the lobby for a Kukun employee to arrive! In another situation, we request the use of the building's parking for 1 night. "Yes, of course, no problem" replied Kukun. Guess what happened when we arrived in the car? In short, a bunch of hospitality amateurs causing serious problems for guests and a feeling of abandonment.

The Building is charming, the rooms are big and full of light

Stayed in January 2024

There are a lot of dogs in the building and neighbourhood. My only caution is to expect lots of barking throughout the day.

Loved the accommodation and amenities, perfect for an extended stay in the city. Staff were very friendly and helpful.

Stayed in October 2023

The checkin process is a little bit frustrate for the first time customer to the city. The communication through the website sometimes was not convenience.

location is convenient.

Stayed in September 2023

This short-term rental highly exceeded my expectations.

Stayed in August 2023

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in April 2023

There are no comments available for this review

Stayed in January 2025

There are no comments available for this review

Stayed in December 2023

There are no comments available for this review

Stayed in September 2023

There are no comments available for this review

Stayed in August 2023