Privada Paseo Citlalli 20 BIS, 62520 Tepoztlán, Mexico
Based on 38 hotel reviews
8.7Cleanliness
9.0
Comfort
8.9
Location
8.7
Facilities
8.6
Staff
9.2
Value for money
8.0
Free WiFi
6.9
Real Bookers. Real stays. Real opinions.
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Showing 1 - 25
Reviewed: February 6, 2024
Claudia
United KingdomThe pool is very small and is a weird color, also not heated so very cold. The breakfast buffet was tasty but didn't get replenished enough, we had to ask for more coffee and milk, and the egg scramble never got replenished while we were dining. The coffee cake was amazing though.
The location is about 15 minute walk to town center, but it's an easy, safe walk and it makes the property quiet and nice. You can see stars and listen to birds. The architecture is modern but cozy, loved the thatched roofs and well-kept gardens. Soap and body lotion are hand made on premises and they are lovely. The bed was super comfy, there are black out curtains and the room was very private. Would definitely stay there again and wholeheartedly recommend.
Stayed in February 2024
Reviewed: January 1, 2024
Dennie
South AfricaThe location was fantastic. The family was welcoming and friendly. Everyone was kind and helpful.
Stayed in December 2023
Reviewed: August 8, 2023
Marsden
MexicoSmall clean private
Stayed in August 2023
Reviewed: March 31, 2023
Robert
United KingdomEverything, the spot, the beds, the personal, highly recommended :)
Stayed in March 2023
Reviewed: February 27, 2023
Katharina
AustriaSome of the doors were somewhat difficult to lock and you can hear whats going outside, but that didn‘t bother us
Beautiful hotel in a magic place, very kind owner + family, delicious breakfast
Stayed in February 2023
Reviewed: February 22, 2023
Robert
Jerseynothing
comfortable rooms lovely outside area. staff very helpful and went out of their way to ensure we had a good breakfast as we follow a vegan diet .
Stayed in February 2023
Reviewed: December 26, 2022
Krupakar
United States of AmericaThe staff & ambience was amazing! My family went for the holidays & the staff / hosts went out of their way to make us feel at home. On our way out it was raining & Aldo gave us a personal ride to make sure we made it to our bus on time 💜🙏🏽 thank you so much mocca hotel for a delightful few days in Tepoztlan.
Stayed in December 2022
Reviewed: July 4, 2022
Thomas
FranceSuper calm and beautiful spot
Stayed in July 2022
Reviewed: March 29, 2022
Yulia
MexicoNothing really.
Stay was exceptional, a great weekend to relax and enjoy Tepoztlan. All staff was super helpful and specially Janet from the spa service was great!
Stayed in March 2022
Reviewed: February 21, 2022
Federica
ItalyBreakfast could be improved.
Its location, the facilities, the staff
Stayed in February 2022
Reviewed: February 14, 2022
Dirk
Mexicowarm water supply
De rust en comfort
Stayed in February 2022
Reviewed: February 14, 2022
Gerardo
MexicoSi
Si
Stayed in February 2022
Reviewed: November 22, 2021
Adán
MexicoIf you plan to use internet the signal is poor in the corner rooms.
The place is very nice, rooms are very confortable, good size, staff super friendly. Best value in Tepoz.
Stayed in October 2021
Reviewed: September 24, 2021
Sara
Mexicoque no se prendiera la chimenea exterior
Stayed in September 2021
Reviewed: September 14, 2021
Lilia
MexicoThe staff was amazing! Bed, pillows and sheets were very comfortable and the room was beautiful! Breakfast was also a plus!
Stayed in September 2021
Reviewed: August 27, 2021
Maria
United States of AmericaVery close to downtown. The grounds are lush and gorgeous The staff made us feel like home Great breakfast!
Stayed in August 2021
Reviewed: July 27, 2021
Jean-marie
United States of AmericaA bit of noise from the Hiway behind the property, but the plus was there was no noise from people talking or partying as we were a couple of blocks from the main street.
Good bedding, very clean. Breakfast was good. Nice walk to town. Beware though that due to the cobble stones and the slight hill, you need good walking shoes - no heals in Tepozlan.
Stayed in July 2021
Reviewed: July 3, 2021
Alejandro
MexicoYou can hear the trucks on the road.
Beautiful place, friendly staff.
Stayed in July 2021
Reviewed: January 22, 2024
Mariana
MexicoThe pictures are way better that the real thing It looks not clean and it’s very basic. Breakfast was very basic, room looked uncared for
The people were very nice
Stayed in January 2024
Reviewed: October 8, 2023
Beatriz
SpainThe hotel's management was extremely lacking. They requested to hold onto our car key. We arrived at 21, but there was no one at the reception. When we called, they informed us they couldn't provide us with the keys to OUR car. We had all our belongings there. It was an incredibly unpleasant situation.
the rooms are ok
Stayed in October 2023
Reviewed: September 12, 2023
Ricardo
MexicoFacilities, price and value for your money
Breakfast, atmosphere
Stayed in September 2023
Reviewed: February 6, 2023
Bonnie
United States of AmericaNo water. No hot water. Toilet didn't flush
Nothing
Stayed in February 2023
Reviewed: June 27, 2022
Juan
ColombiaWasn't clean Too expensive for the premises quality - almost abandoned
Location Breakfast
Stayed in June 2022
Reviewed: May 28, 2022
Castillo
MexicoThere is false advertising in the page. The photos are deceitful: the room was very small, you don't have privacy in the shower, the swimming pool has a size good for children, there is an extra charge for a terrace stating that you have a view to the Tepozteco and this isn't true. At the price they charged I could have easily gone to another hotel for two nights with more amenities. I feel cheated
The staff was corteous and helpful and the garden was nice because it has cute trees
Stayed in May 2022
Reviewed: January 9, 2024
Nico
AustraliaThere are no comments available for this review
Stayed in January 2024
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