Nothing in particular. Was above basic, less than luxury.

Location, location, location! Oh, and the access to the beach club was amazing. Chilled there for several days.

Stayed in August 2025

The beach club fell short of our expectations. The staff could have been more attentive and a large building blocks the sun somewhat. But there are plenty of beach clubs, you just have to pay.

This hotel is great!! It's very simple and basic, right next to the main shopping street with restaurants and bars just steps away and a grocery store across the street. We never had to take a taxi anywhere, just walked. It's perfect if you are visiting the area to actually go out and see things like Tulum, Cozumel, Chichen Itza etc. If you are visiting to lay on a lounger poolside and sip cocktails with little umbrellas then you should probably stay at an All-Inclusive resort. Florencia and her staff took excellent care of us from the moment we booked, arranging transportation from the airport in advance and responding quickly to our questioms and needs. The surrounding area is very safe, and the building security is very simple to use. Best value for your money!

Stayed in February 2025

Condo splash pool was murky and not comfortable to hang out in. It’s located right beside the owners parking spots.

Very clean,good beds,well appointed kitchen with 3/4 size fridge. I have to say the manager was on point with good communication through out our stay.

Stayed in February 2025

The fake pictures showing the beach club like it’s included on the premises while it’s not. It’s a different place. The lack of people at the reception, everything must be done by WhatsApp.

Very big flat Super well located

Stayed in January 2025

Muy buena ubicación y atención.

Stayed in July 2024

Central, clean, spacious apartment, in the centre of Playa del Carmen. Information provided before and during our stay was great. We were very well looked after and very much appreciated the checking in during the hurricane too. The beach club was a great addition but as others have mentioned it could do with some TLC

Stayed in July 2024

While the included beach club is a nice perk, it does require some maintenance, especially around the pool area, which looked a bit overlooked. A practical tip we’d like to pass on is to request extra towels from the condo directly, avoiding the beach club's towel rental fees—a handy piece of advice we wish we had known from the start.

Our stay at Nasim was significantly enhanced by the spaciousness of our accommodations, where both the bedroom and bathroom provided more than enough room, making for a very comfortable and relaxing atmosphere. One thing to note, however, is the wear visible in the pool area, which, while indicating its well-loved status, did not detract from our overall enjoyment. The property's excellent location added a layer of convenience to our visit. Future guests should note that rooms close to the main street may experience noise due to less effective soundproofing of windows, which can make the bedroom quite loud at times. Florence's exceptional hospitality was a definite highlight, offering assistance whenever needed and ensuring our stay was smooth and enjoyable. While the included beach club is a nice perk, it does require some maintenance, especially around the pool area, which looked a bit overlooked. The prime location of the property, combined with Florence’s timely and efficient communication, made our stay delightful, ideally suiting our group of three. Nasim proves to be a convenient choice for those seeking spacious accommodation and a strategically placed base for exploration.

Stayed in March 2024

The pressure on the shower can be better, I would love the place to have better furniture.

The location is amazing! One minute from the 5th avenue, super friendly host, supermarket is just across the street.

Stayed in March 2024

Really good

Very clean and convenient for everything. Close to grocery stores gym and fifth avenue

Stayed in February 2024

Very close to Quinta Avenida, with its associated noise. Also the Stadium across the street. The Mandarina Beach Club was a little tired.

Very close to Quinta Avenida, with its amenities. Main reason for choosing this Condo was the free access to Mandarina Beach Club. Florencia was the ideal host, and very helpful with advice for tours etc.

Stayed in February 2024

Beach Club was very quite.

Great location and nearby facilities. Clean and modern apartment.

Stayed in August 2023

•air condotioning in the living room a bit less efficient than those in the rooms •the private pool is quite small and not cosy. People from the street can look through the gate

•spacious apartment •good localisation •wonderful host •good internet •clean •kitchen appliances •nice smart tv x2 (with apps, connected to The internet) •beach club entrance for free is a very big plus of this booking

Stayed in July 2023

The lie about the pool no pool at all

The pool was half our walking distance in a verry poor club

Stayed in April 2025

Our stay was absolutely exceptional! The beach accessible through the property is breathtaking and simply stunning. The host was incredibly welcoming and truly attentive to our comfort. The location is fantastic — just steps away from Fifth Avenue and everything you need. We couldn’t have asked for more. Highly recommended, 1000 times over!

Stayed in April 2025

The photos posted for this hotel are totally photoshopped using filters. It is my opinion that they must have gotten friends and family to write reviews or bought the reviews. We were in unit 7 and it smelled of mold as soon as you stopped into it so you know it was on the walls. There was mold in different parts of the bathroom and there was mold all on the bedroom curtains. The second bathroom shower didn’t work so we never got to use it the entire time, even though I asked them to fix it twice. The shower that did “work” hardly had any water pressure. I actually washed my hair in the kitchen sink three times because that had better water pressure than the shower. The hot water handle got so hot that at the end of the shower you had to use a towel to turn it off or you would burn your hand. There was a sign that says you are not allowed to flush any toilet paper, even poopy toilet paper. But they just give you a regular trashcan without a lid or even extra trash bags. They say that it’s like that all over playa Del Carmen, but that’s not true. I never went into one restaurant or bar that said that we can’t flush the toilet paper. It said don’t flush paper towels, but that’s common sense everywhere in the world. Even the toilet seats were too big for the toilets because they hit the vanity and couldn’t even stay upright. So the one night I threw up, I had to hold the toilet seat up as well. This magical helper lady that everyone talks about, never saw her, never met her. There was a maintenance young man, but the only thing I ever saw him do for the entire six days we were there was wash the owners multiple vehicles in front of the property. I’m not exaggerating! The king size bed only came with two pillows, even after I asked for extra pillows with the reservation. They do not provide beach towels, but they will give you extra towels if you ask for them. But they don’t give you washcloths or hand towels.

Stayed in April 2025

Pool was cold and shaded, area to “relax” around the pool was limited due to all the fancy cars and motorcycles parked in the yard. Beach club pool was freezing cold as well, far from hotel, and lacks a lot. Old decrepit lounge chairs, the loungers were crowded in like sardines and most were in bad shape, torn and/or broken. It was probably a great club once, but needs lots of updating and care for sure. Videos are very misleading. The hotel property needs lots of work. Exposed electric lighting wires, broken shower faucets, gas stove kept exploding during use. Our towels were old and torn for use at hotel, beds were very uncomfortable, windows don’t lock. Location is what keeps the place alive.

Location!

Stayed in February 2025

Old, dated, not clean, noisy, no soap for bathing, no soap for dishes, no dish cloth or dish towel.

Nothing.

Stayed in February 2025

No washing machine was a surprise. No dishwasher. Unswimable tiny pool with 2 chairs for enture complex. Very little in the way of kitchen utensils/ dishes. Poorly designed bathrooms with toilets placed under counters such that toilet seats can't stay up. No drinkable water provided - we had to buy it from the condo or the supermarket. Beach club was very underwhelming and the ad led us to believe that there was some exclusivity but in fact the club is open to everyone. We even had to pay to use a towel there....

Location is fantastic and staff was lovely. Felt very safe. Really nice having a major supermarket right across the street and the proximity to 5th Ave was great.

Stayed in January 2025

We left after one night even though we had a 2 night stay.. completely not worth the money. There is never anyone at the front desk. Place looks better in the pictures. The condos need maintenance, there’s mold on the curtains, shower head looks dirty, there is no parking although they have room for their hummer, Porsche, and 2 motorcycles. You have to pay using a separate link which is sketchy and the price increased from $230 for 2 nights to $326 I’m assuming they are trying to avoid the booking.com fees. We were told we could park across the street by Hernan and he didn’t mention that you had to pay to park so we got a boot on our tire and had to pay a fine… after telling the hosts they were completely unhelpful. They offered us free margaritas instead of paying for the ticket or discounting our stay so we left.. never would stay here again. Much better places to stay for your money than here.

…Nothing

Stayed in July 2024

Florencia is amazing! She was so very helpful letting us know where eveything was! Everytime I had a question, she was able to help us. She was also patient and kind when I wanted to speak Spanish so I could brush up on my skills. The location is perfect. We do not like big all-inclusive resorts because you can never walk and experience the town. This location was a short walk to Quinta Avenida and the public beach. We went to the Beach Club that we had access to, but didn't stay long. We enjoyed the local food and public beach much more. Chedraui (grocery store) is across the street! Got all our snacks and drinks there.

Stayed in May 2024

No complaints

The condo was really nice and close to everything. Flor is a great host and very helpful. We all loved the beach club, the kids had fun in the pool and the food was great!

Stayed in April 2024

The host Florencia was super accommodating. The space is quite large and clean. Close to everything. Good for people looking into be in the middle of the energy of 5th.

Stayed in March 2024

Love the place, and the customer service, very friendly flor nacim! She helps a lot to make you feel at home, she always is recommending best places to visit. Also the location is super good, I will definitely stay again when I come to this place again!

Stayed in March 2024

Location, safety.

Great location, excellent hostess- Flor was amazing giving us all kinds of useful information.

Stayed in January 2024