in this hotel once you come out of the elevator you could smell the old carpet -musty odor given you the sense of an old property with bacteria and mold. Even with the air purifier that they put in the hallway when they are cleaning the room, it is a bothersome offensive odor. once you enter the room that don't have carpet the room smell fresh and clean - easy fix - take away the carpet on the hallway - the property will have an increase on return client- ( NH is one of my preferred properties in Merida) I will come back to this hotel, because I know the odor problem is only in the hallway. however, I was there with a friend, it was the first time she uses NH in Mexico, and her experience was not good she is very sensitive to musty odors - she will not be a repeat client ...

customer service, including check in agent exceeded my expectations (informative and friendly)

Stayed in August 2025

Cleaning people is too busy so sometimes missed put a towel or water, even garbage can.

Location is good. The restaurant is fairly simple and tastes good. Breakfast provides varieties options.

Stayed in July 2025

No remarques

Everything was good

Stayed in May 2025

Too noisy at night. It's on a main avenue, so I understand there's noise during the day. But there was loud music until late on a Tuesday.

Everything is nice, clean and comfortable. The terrace and the pool are wonderful.

Stayed in May 2025

location and closet space

Stayed in April 2025

It was super loud outside, music played until 2 or 3 am. Also the furniture is not so new, tv screen is pretty old and the tap in the bathroom fell off.

Good location and good breakfast, the staff was also good.

Stayed in December 2024

The breakfasts was disappointing, before use to be a person preparing ( small section at the restaurant) your omelette, quesadillas etc.. in front of you, now everything was cold and most thing were not fresh. We still back but I wont buy the breakfast

The hotel is nice, clean and very comfortable room, love the pillows and the staff very friendly

Stayed in August 2024

Hotel allows dogs which is great. However, the charges are more than putting your dogs into a doggy hotel. Expensive to take dogs and can be compared to the room rate again if you have two dogs. We decided not to take them in the end but would be good for hotels to recognise that travelling with pets is on the increase. It shouldnt mean that the room rate almost doubles

Hotel is in a great location. Staff are friendly and hotel is clean. Food court downstairs is good and rooms are very spacious

Stayed in August 2024

The pool area was very dirty and no towels were available when we went up. We had to change rooms because the AC failed half way through our stay. The door in the bathroom is kind of uncomfortable (tight).

Location, friendly staff, room sizes and layout, loved the restaurants (not part of the hotel) at the ground level, very convenient and great food as well.

Stayed in July 2024

The AC doesn't work

Everything is good except the AC doesn't work 🙃 😒

Stayed in July 2024

Great location for Montejo av and getting I /out of the city. Close to all amenities

Stayed in July 2024

The hotel provides a good services all facilities show a good maintenance level it’s location is good for both business and leisure

Stayed in May 2024

It was a little humid in the room and smelled a bit stale

Loved the lobby area and that it was very quiet.

Stayed in June 2024

No shade by the pool and only 3 beds. The pool is much smaller than it seems in the picture.

Great location, great service, beds are very comfortable.

Stayed in May 2024

The rooms are a little small. but very nice.

The location is great and the hotel is very comfortable. The pool and gym where very nice and equipped with towels.

Stayed in April 2024

The crazy water in the shower that burns you one second, then freezes you the next. Not so much an NH Collection problem, bur rather an issue in Mexico it would seem. The food in the hotel was a real let down. Room service was abysmal (see the pic below) but luckily you have Crabster, Merci and a large range of great choices downstairs

Location was superb being in the Paseo 60 complex! Having all those fabulous restaurants around & the food court to choose from was wonderful! Particularly as I wasn't well for a couple of the nights we stayed there. Most staff were friendly and the room and bed were both big and comfy. The rooftop pool is great too!

Stayed in February 2024

The pool was not well attended. If you wanted to order food bring a snack while you wait. The pool is quite small and the gym is very basic equipment

Great location. Tour bus stop in front of hotel. Tons of places to eat. Quite pricey though. Breakfast is yummy!

Stayed in January 2024

I asked the receptionist to please wake me up to catch my bus at 6 am. Of course I set up my alarm as well but I was expecting them to call me, they never did. Once I was downstair checking out and told them they didn't even care about it or apologize. Room is extremely cold even wit the ac off

Clean and nice location.

Stayed in December 2023

Great location to main avenue and great venue with lots of choices for restaurants and shopping

Stayed in November 2023

Gym was small. Breakfast was ok.

Great location. Awesome pool.

Stayed in September 2023

The shower water was Luke warm

Very clean and professional

Stayed in June 2023

Pool had no shade or umbrella and no bar service at the pool

Beds bar

Stayed in May 2023

The breakfast had very little choice. Platters were often not refilled, hot plates designed for keeping food warm were cold. Staff happily refilled your coffee from their jug, sadly the coffee was dreadfully weak. The coffee machine on the buffet did have decent coffee. Room towels were tired, ragged and stained.

Good location and well appointed room. Helpful reception staff.

Stayed in March 2023

there was no bar, or drink service at pool

location the late check-out extended on Sunday

Stayed in September 2022