The hotel staff is lovely, the hotel is well maintained, the rooms are spacious. The downside is that there is no public transportation or shuttles from the hotel to the center, a taxi costs $15-20 one way. The hotel is a 45-minute walk to Fifth Avenue where all the pubs, restaurants, and shops are. The food in the evening, in the hotel restaurants, was not at the level we expected. You need to make a reservation in advance. We ate at the buffet which was open most of the day.

Stayed in April 2025

Having to book min 3 days in advance for an early dinner booking. When we arrived on our first day our first few dinners were late in the evening around 8pm or later. One night we were even told 10pm

I liked that there was one side for adults only. Also ELVIS !! He is the man. It was sad that we met him on our last day because he spoilt us for sure ! He took care of us even when we didn’t ask for anything he would pop on over and recommend a drink. He was also a lot of fun and made our last day amazing!

Stayed in February 2025

A couple of guests would play loud music on their phones.

While the whole experience was great, and every staff member was super helpful, I want to specially thank Ricardo and Johnny from the beach bar, they went above and beyond to make our stay flawless!

Stayed in September 2024

Our stay was FANTASTIC! Roberto was amazing and made sure we’d had the best trip imaginable! We will absolutely be coming back, I can’t think of a single negative! Amazing!

Stayed in July 2024

The pool area had loud club music all afternoon, could not be there or even sit on our balcony overlooking the pool; we either went inside or found a quiet place elsewhere. The 3am AC leak was a drag, but a 3-man crew was there in a half hour to fix it. Early in our stay we were badgered to buy extra services or future visits but that decreased.

Dining was terrific, we enjoyed the buffet and the specialty restaurants. The resort is well-maintained and the room was spacious and clean. Staff is most helpful and responsive. Plenty of drink spots.

Stayed in March 2024

We had a hard time finding the entrance due to the gps directing us down dead end roads along the perimeter of the property. There were no signs leading to the entrance.

Very relaxing stay. The bed was extremely comfortable and the amenities were the best. I definitely recommend

Stayed in March 2024

Food was not great

Property was clean and staff were helpful.

Stayed in December 2023

Beautiful rooms and excellent food.

Stayed in November 2023

Cats by the pool area waiting around to eat your snacks if you didn’t pay close attention.

Very clean and luxurious. Beautiful art around the property and extremely friendly and helpful staff. The food was also amazing!!

Stayed in October 2023

Don't forget your sunscreen. It will cost you $53 American dollars at the giftshop for a normal size spray bottle. Also, this isn't a place with lots of entertainment. They did have a small group dancing in the open areas while we were there. Although they did a great job dancing and singing, it seemed incredibly cramped for them because they didn't have a stage. We were there Aug. 12, 2023 and the night life just wasn't busy as all. In fact, the entire place wasn't busy. The main adult pool had just a handful of people in it. We spent most of our time on the beach. I'd still recommend and come back.

We were there on a spontaneous trip for our 6 month anniversary. The resort has adult only on one side and family on the other. There are restaurants and bars in the middle that can be shared with all adults, but adults only one of the sides. We only went to 3 of the restaurants, but they were all good. The rest of the time we ate at the buffet. The buffets were clean and full of all sorts of food. My husband is gluten free and although the buffets did not have GF bread that we knew of, there was still plenty of food to eat. Unexpectedly, we were upgraded to a RESERVE room which was very spacious and clean. It has all the amenities one needs. I found the bed to be comfortable as well as the soft pillows. My husband likes a more firm pillow so he didn't quite sleep as well. None of the rooms look out to the ocean, but it is a short walk to the beach and watch an AMAZING sunrise. In fact, it is really beautiful and less crowded in the morning to get in the water. There is a public beach on either side of this beach, so there are lots of locals that stroll by and on Sunday afternoon, their side of the "ocean" was packed. It didn't bother me at all. There is security all over and we felt very safe and I'm happy they have a place too. My husband enjoyed snorkeling as the reef is close by. It's not quite as good as snorkeling in Puerto Morelos (which I highly recommend), but he still had fun. FYI- they do not have snorkel gear to rent here, but I noticed you can buy at the gift shop. One other thing, this beach has a seaweed wall and there was minimal seaweed and the white sand feels amazing under your feet.

Stayed in August 2023

Nightclub lounge could do with an actual dancefloor.

Hot tub in garden. All the food was exceptional and drinks service was excellent. Main bar was nice, nightclub lounge was oddly laid out but was fine. Swim up bar and pool parties were excellent. Beach is lovely, we had some seaweed but not too bad.

Stayed in May 2023

n/a

was amazing

Stayed in April 2023

I like thay food was included in the price and the room was exceptional.

Stayed in March 2023

Entertainment in the evening. Would be nice to do, what "Secrets the vine" resort (Cancun) do for their guests.

We liked everything

Stayed in January 2023

I think it could be more youthful, the people were all on their late life. the difference between the reserve and the regular option was annoying, if that’s the way don’t let the places available for everyone

it’s a beautiful hotel, great drinks and food

Stayed in January 2023

RAS

Ambiance, nourriture, piscine, personnel

Stayed in December 2022

N/a

Service is incredible and the scenery is amazing. Hector who worked in entertainment did a phenomenal job with the resort activities (Pool Zumba , stretching, crafts, etc). It was a perfect anniversary trip.

Stayed in September 2022

Staff selling property promotions!

Beautiful property. Courteous staff!

Stayed in July 2022

Didn't realize the city of Playa del Carmen was so big. Therefore, you needed a taxi to all tourist sites. But, we loved the hospitality so much that we do plan to return to the city one day.

The resort was all inclusive. The breakfast and dinner buffets were excellent every day. In addition, this resort included approximately 16 restaurants onsite. Needless to say, all the different nationality foods were delicious. Also, our concierge Fabian Valenzuela was perfect for us. He continously ensured we had everything we needed. He exceeded our expectations.

Stayed in September 2022

The one thing is that some guests were putting their own loud speakers in the pool area which is annoying.

This hotel is top. Architecture is great, food and drinks, staff, etc.

Stayed in August 2022

1) Do NOT book the Roulette room unless you want your room to be in the kids section of the hotel. Booking.com and the hotel’s website is completely misleading. We were convinced we’d booked the adults only room due to the confirmation we had on our booking, but it turns out our room was in the family section. We ended up paying 700USD for an upgrade to The Reserve (we’d have typically paid 1500USD but the guy gave us a discount as we complained). 2) The food is terrible. Room service in particularly is awful. The only nice meal we had was in Sal, the steak resto. 3) Large groups of Americans in the pool playing their own music and generally being loud. We stayed at this hotel for 2 weeks so saw plenty come and go. It wasn’t a “one off” 4) Given that we’d paid for The Reserve (unwillingly), this offered an individual concierge service, who would message us on WhatsApp each day with activity schedules, help us with taxis and booking of restaurants. However, we had to go to them after 1.5 days of NO service. They got my number wrong, and made no effort to come to our room to resolve the issue, despite acknowledging they couldn’t get hold of us.

Spacious rooms (when we got the “right” one), gorgeous pool in The Reserve only. Sal restaurant.

Stayed in November 2024

Everything

Nothing at all just the swimming pool area

Stayed in June 2024

They customized the facility again on top of the all inclusive, and asked for extra charge of 1000$ for more services, Foods was in low quality, we couldn’t find much good quality food to eat There wasn’t any performance, DJ or dancer as an entertainment in resort

Rooms and staff were good

Stayed in November 2023

The beach setup. Housekeeping is way underpaid! Need a raise!

The beach was nice. They tried to get me to upgrade the room several times before i got there, which I declined bc of extra cost. Then they upgraded me any way and still offered for me to pay for it to get the "full benefits". The hotel felt like it was in the ghetto. Did not feel safe. We left early.

Stayed in October 2023