Did not get cleaning the first day and the toilet manilla to flush was almost broken

Location, a modern and spacious apartment, also quiet

Stayed in May 2026

No on site laundry. Noise outside the room due to the staff room. Staff would be loud and will not care for guests in rooms GH3 or GH4.

The building, room, gym, and locations are excellent. Room was very spacious. Very secure and well maintained facilities

Stayed in April 2026

GREAT EXPERIENCE OVERALL, STAFF, LOCATION, PRICE, WE ARE STAYING AGAIN ON OUR NEXT VISIT

Stayed in March 2026

No curtain on the side of the sofa where our daughter was sleeping, the staff didn't find any solution. No TV in the bedroom, the door to the balcony was not closing well, noise from the street was not filtered as the door was not closing correctly.

Good location, apartment was spacious, staff very helpful

Stayed in February 2026

There was noise all night. Someone was using a megaphone or a microphone, it was a Sunday and I had an early meeting the next day. They provided ear plugs which means that they know about the noise. This really made me disappointed of the whole experience. Now, with the ear plugs it was bearable and was able to sleep until 4am. The guard was weird. The walls are thin. I had a relatively quiet neighbor (both rooms connected with a door and made me feel insecure) however, if you have the bad luck of having a neighbor that lacks self-awareness and is loud or leaves the tv on you’ll have a bad time. I had a room that looks over the other inside buildings, no privacy if you had the rollout open. If id come back would be on an apartment facing the street.

Is super chic. Close to all amenities in Polanco. Easy to book, easy to access. They give you a personalised card. Little details.

Stayed in October 2025

The air conditioning could have gone colder for our liking but that's literally the only thing we noticed!

We loved this place! The location was great, in the heart of Polanco with lots of restaurants and shopping nearby. Check-in was easy, staff was incredible (shoutout to Valeria and Mariela!), and the room was super clean, modern, and full of convenient and comfortable amenities. The rooftop jacuzzi was out of order at the time so Valeria went out of her way to get us access to one of their other locations' jacuzzi nearby. We had the rooftop to ourselves to enjoy it which was great. Showers are nice and hot with good pressure (which was an issue in the other hotel we stayed at in Mexico City) , easy to use smart TV, basically a full kitchen (two burner stove, mini fridge and all cooking needs), nice Nespresso replenished every morning, etc. Nice balcony and everything! Was super happy, great value for the room, highly reccommend.

Stayed in October 2025

Good

Stayed in September 2025

Very nicely curated and everything was very clean.

Stayed in October 2025

We were recommended by the hotel a reliable safe taxi service with a driver called Marcos - the service was terrible and ridiculously overpriced. The uber service was a far superior option and this incident left a bitter taste to our otherwise very enjoyable stay. Most of the staff only spoke Spanish, only a couple spoke English . This was a little challenging.

The apartment was exactly as described when we made the reservation on booking . Very accurate and no surprises. Very comfortable and included all the necessary facilities. Very central location.

Stayed in September 2025

Nothing

New and beautifully furnished. Great location.

Stayed in August 2025

Would like to have been closer to the Cafes of Condessa.

Well run, clean, quality furnishing

Stayed in June 2025

I thought I had rented a room with a balcony, but when I arrived I was told my room did not have a balcony.

Stayed in June 2025

It was not at all apparent from the info on Booking that the “balcony” room was below ground level. By the time I realized this and wanted to change to a higher floor, the property said I could upgrade in Booking, which was not in fact possible. While a lovely room, it was dark and dreary to have no natural light on beautiful sunny days. Next time I would book directly with the property and not through Booking.

Huge room, excellent location, spotlessly clean.

Stayed in March 2026

Dear Management, I am writing to formally express my serious dissatisfaction with my recent stay at your property. Throughout the entire duration of our stay, there was no hot water in the bathroom. This issue was reported to management every single day, yet no effective action was taken to resolve the problem. Being left without such a basic and essential facility is completely unacceptable. This situation caused significant discomfort and inconvenience for my family, particularly as I was traveling with my pregnant wife and our two-year-old child. The lack of hot water under these circumstances is not a minor issue — it represents a clear failure to provide the most fundamental level of accommodation standards. Considering the amount paid for this stay, I find this experience highly disappointing and unjustifiable. I therefore expect an appropriate resolution, including financial compensation or partial refund, for the inconvenience and distress caused. I look forward to your prompt response and a serious handling of this matter. Sincerely, Milad abdolmaleki

Stayed in February 2026

noisy, rude no customer service

It is december 3rd and I still didn't get my invoice

Stayed in October 2025

Very noisy, a part of external noise (trafic) ... with the neighbor apartment it is as if it was one, you can hear everything, from shower to the person farting or coughing I also never got my invoice, now it is alreday 20 days past and they want me to fill a Form, prove payment and other steps, to get my invoice

Stayed in November 2025

There is no breakfast provided which I did not know when booked the room. And my room is located at basement 2nd floor, which made me feel uncomfortable. Before we check in, they sent a lot of email for me to process check in steps. And after check out, I cannot get receipt or invoice immediately, still need to finish google form and need wait 5 working days. I mean everything for guests are not convenient but cause many trouble.

location

Stayed in September 2025

By far the noisiest place we’ve stayed in a year of traveling through Mexico and Europe. The walls are paper-thin, and noise from neighbors and hallways kept us up until the early mornings. Security was disrespectful, ignored our requests, and management didn’t take real action until after the third night. If you want rest, avoid this place—especially any room with an interior deck, which amplifies noise like a loudspeaker.

Stayed in September 2025

There are no comments available for this review

Stayed in January 2026

There are no comments available for this review

Stayed in March 2026

There are no comments available for this review

Stayed in February 2026

There are no comments available for this review

Stayed in November 2025

There are no comments available for this review

Stayed in December 2025

There are no comments available for this review

Stayed in October 2025