Lot 1854, Jalan Desaru Bandar Panawar,, 81930 Desaru, Malaysia
#9 of 14 hotels in Desaru
Guests' ChoiceBased on 4141 hotel reviews
7.7Cleanliness
7.8
Comfort
7.9
Location
8.3
Facilities
7.9
Staff
8.4
Value for money
7.9
Free WiFi
7.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 June 2024
Guruvajii
SingaporeOnce a guest has signed in, the hotel's WiFi system does not remember their details. It continually asks for credentials every few hours. I believe it will be a great improvement once this is corrected.
The location was excellent, the room was very good with two balconies overlooking the sea. Families will appreciate this. There was nothing we did not like about the beach and the surrounding facilities. During the stay at the hotel, my kids enjoyed the beach activities and water sports.Despite strong currents, the beach was pretty clean. There was a wide selection of foods available catering to a variety of ethnicities. Guest service was excellent at the hotel. The overall experience was positive, and the trip will be remembered fondly.
Stayed in June 2024
Reviewed: 19 June 2024
Rezaini
MalaysiaSo far all okay
The breakfast is variety and good. The facility are nice. The staff are friendly.
Stayed in June 2024
Reviewed: 17 June 2024
Phay
SingaporeThe place feels a bit outdated. Like back in the 90s. TV was not upgraded to digital, as such whatever was shown was blur given the current era. You had to login for the internet each time you come back to the room, so it's not automatic. The blankets provided were a bit thin.
The facilities are kept clean, the staff are all very friendly and helpful. It's a big, self-contained resort so you can cozy in without really going out. The beach is suitable for sea sports. There were many pebbles for our picking during low tide. You can also catch the sunrise easily at the beach. Breakfast buffet was sumptuous with a good variety, including vegetarian food.
Stayed in June 2024
Reviewed: 11 June 2024
Basiran
Malaysianot enough lighting in the living room.
The room is bigger than I thought, having a bath tub is awesome.
Stayed in June 2024
Reviewed: 9 June 2024
Clive
MalaysiaAll was fine
A relaxed place, very much biased for families, however good food, a fun relaxed place !
Stayed in June 2024
Reviewed: 8 June 2024
Sivakumar
SingaporeIt was very good
Stayed in June 2024
Reviewed: 6 June 2024
Ismail
MalaysiaThe bathroom floor.. Slippery
Pool
Stayed in May 2024
Reviewed: 6 June 2024
Muhammad
MalaysiaLift at the middle block A n B sometimes stuck at each floor for a second..kinda scary haha but always safe
Staff are amazing, from security, front desk, buggy driver, meal delivery guy, housekeeper, pool guy, restaurant waiter n waitress, everyone so helpful and polite..lots of fun staying here
Stayed in June 2024
Reviewed: 4 June 2024
Noor
MalaysiaThe furniture is quite old but its still acceptable. Need to upgrade about cleaning.
They have waterpark,swimming pool,restaurant,arcade,beach,mini funfair and so much more in 1 place. So its so convenient for me with 2 small children. Love it.
Stayed in June 2024
Reviewed: 4 June 2024
Wan
MalaysiaMaybe the broken fans in the breakfast hall need to be fixed. Provide or activate more buggy during peak time to avoid longer time waiting especially for warga emas & those with kids.
We booked 5 top floor single room, received free upgrade from the hotel to 4 bedrooms apartment & 1 single room, next to each other. Super good. Everything was good, breakfast was decent & 'basic' I'd say, it was a peak time so had to wait bit longer for buggy, resortwas quite big, beach was okay, pool was a bit strict as you are not allowed to wear jersey/shirt, only swim attires. For the splash park, they were not that strict, can wear jersey/shirt. Overall, was a nice stay. Thanks Lotus team.
Stayed in June 2024
Reviewed: 30 May 2024
Bajuri
MalaysiaToo large area
Peacefull
Stayed in April 2024
Reviewed: 29 May 2024
Nurul
MalaysiaStaff are very welcoming!
Stayed in May 2024
Reviewed: 29 May 2024
Azie
MalaysiaNothing
The room are very spacious
Stayed in May 2024
Reviewed: 28 May 2024
Pauline
MalaysiaAverage all fine
Good environment
Stayed in May 2024
Reviewed: 27 May 2024
Yong
MalaysiaThe hotel looks old and aging, but the rooms and facilities still working good.
Stayed in May 2024
Reviewed: 24 May 2024
Jayakumar
SingaporeHotel was a little crowded during the weekend,
Food was very good. Room was comfortable too. Great value for money. Kids enjoyed a lot in the waterpark within the hotel.
Stayed in March 2024
Reviewed: 24 May 2024
Dan
SingaporeLocation
Was allow for early check-in due to off peak. Appreciate that
Stayed in May 2024
Reviewed: 21 May 2024
Nur
SingaporeThe place should have some upgrade on the swimming pool and the access to the beach area
The place is clean and the staffs are very friendly and well approachable
Stayed in May 2024
Reviewed: 15 May 2024
Fahissa
Malaysiaroom very comfortable
Stayed in February 2024
Reviewed: 13 May 2024
Senthamarai
MalaysiaThe cleanliness of the hotel was very good 👍
Stayed in May 2024
Reviewed: 9 May 2024
Shiju
SingaporeCan't fault much. The resort met all expectations for most parts.
The resort is humongous in size and clearly one of the biggest ones around. Great in terms of the service and the number of available dining options and cuisines, including Indian, Korean, and Chinese, to name a few with individual restaurants available. Right next to the beach you can sit at any restaurant enjoying the views while you have your food.
Stayed in April 2024
Reviewed: 21 April 2024
Arun
SingaporeNothing
Great place and good value for the money. The resort has many activities to explore.
Stayed in April 2024
Reviewed: 20 April 2024
Alvin
MalaysiaNo easy to book taxi and grab car.
I like the kids swimming pool. Breakfast, but daily same food. Not many changing.
Stayed in March 2024
Reviewed: 19 April 2024
Hasan
SingaporeNA
NA
Stayed in April 2024
Glasgow, UK
Essaouira, Morocco
San Antonio, USA
San Lorenzo di Sebato, Italy
Haapsalu, Estonia
Saint-Hippolyte, France
Barcelona, Spain
Canggu, Indonesia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content