Customer service was not great. Reception staff were offhand and unhelpful.

View from room, size of room, comfort of bed. Cleanliness, good housekeeping. Location close to Metro and tram.

Stayed in May 2024

Nothing to dislike.

Great location. Could see our cruise ship arrive in the harbour. Metro station and tram directly outside. Good access to the city.

Stayed in May 2024

Outside finishing of the building, though it kinda fit with some other nearby construction. Another personal preference, I like my morning scrambled eggs waiting for me without needing to order them. Keep the room cards away from your other cards or they may misbehave, though the helpful staff easily fixed them

Superb Interior design with led lights, big bed, nice restaurant with cafe bar, very close to metro, late check out, goid wifi

Stayed in May 2024

Everything was amazing

Stayed in May 2024

Storing the luggages seems a bit unsafe as they are just left in a room where anyone could walk in. Also, tags should be allocated to make sure that no one is walking away with your luggage.

I've got a renovated room which was extra spacious, comfortable and tastefully designed. No complaints at all.

Stayed in April 2024

The hotel was very nice and the breakfast is very good.

Stayed in May 2024

Clean hotel and the staff are very friendly. The rooms are spacious and well-maintained. The housekeeping team does an excellent job of keeping everything spotless. The front desk staff is always welcoming and ready to assist with any requests. The friendly atmosphere of the hotel makes for a pleasant stay.

Stayed in April 2024

The full parking but its because of the Kingsday

The location and interior

Stayed in April 2024

That out side sound was heard if the hall way or was that people being just loud idk it was weird I lay down in bed and I can hear people talk talking in the hallway

Clean room friendly staff

Stayed in April 2024

I booked a suite but it was smaller than expected

The view from the corner room was majestic

Stayed in April 2024

Nothing, all was good.

The room was clean, properly organized. Has Tea and Coffee.

Stayed in April 2024

Car park facility: Need to park in front of the gate and then run to the hotel reception to pay/collect (check-in) and return (check-out) the garage key. It is not a customer friendly process.

The hotel is newly renovated and the room facilities are quite new.

Stayed in April 2024

We liked the location of the hotel, the apartment was spacious.

Stayed in April 2024

Great location if attending the Rotterdam Ahoy - about a 15/20 minute walk. Whilst it looks outdated and tired on the outside, the inside of the hotel is very nice and the bar area/reception were comfortable and social. Large selection of beers in the reception area downside. Large room with very modern bathroom and a great shower.

Stayed in April 2024

Clean, good location, comfortable bed. Friendly staff. Restaurant was good.

Stayed in April 2024

nothing

Excellent recent renovation. Rooms are always spacious, very nice.

Stayed in April 2024

Nothing

Loved the Art Deco decor and design theme, smart, clean and great location for our needs.

Stayed in April 2024

Entrance and exit for the parking lot is quite narrow. If you come with something bigger than a medium sized hatchback you will struggle a bit to maneuver and you have to be very careful not to scratch your car there. Only 2 elevators seem to be insufficient for such a big hotel. Sometimes you have to wait a long time to get up and/or down.

Staff very friendly helpful and competent. Big space and well equipped.

Stayed in April 2024

Cozy place

Stayed in April 2024

There is no surviliance glas/mirror in the doors so someone knocked at the door I could not have a glanced of who it was.

Stayed in April 2024

The parking gate very narrow

Very clea and everything is new like

Stayed in April 2024

The only minor thing is our shower was not draining properly but we told the front desk and they were going to fix it. We were only there for one night so it wasn't a big deal to us to wait to tell them.

We had a really nice stay in Rotterdam here, the room was super comfy and very large compared to other hotels on our trip. It had a nice seating area in the room and the mattress on the bed was extra comfortable. We also enjoyed the view from the room since we happened to be on the 12th floor. The lobby is also beautiful, and had really nice areas to hang out in. The location is super convenient to the metro to get into the city quickly and we also enjoyed running into the city from this hotel. It's not very central but the access to the metro makes up for that and we didn't mind.

Stayed in April 2024

Liked downstairs --- albeit that one staff member seemed to lack the social grace not to condescend me when I asked how it all worked & whether there was service at table etc. That was a shame.

Basics excellent (shower, bed, ventilation) Looks cool, all done pretty professionally. Nice features like a fridge, furniture is of good quality, it is a great, open social atmosphere downstairs in the restaurant/bar/lounge, super enjoyable. This is one of those places you do not simply stay, rather you must spend some real TIME there & hang out... not to mention invite your new friends you meet on your trip to!! Plenty of space to socialise & kick back :]

Stayed in April 2024

The shower lacked water pressure, water leaked out of the bathroom door.

Nice room. Comfortable bed, good location. Clean

Stayed in April 2024