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Reviews of Grand Museum Hotel, BW Signature Collection This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Phoenixstraat 50-A, 2611 AM Delft, Netherlands

#26 of 38 hotels in Delft

Guests' Choice

Review Score

Based on 410 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    7.9

  • Location

    9.3

  • Facilities

    7.6

  • Staff

    8.7

  • Value for money

    7.4

  • Free WiFi

    8.4

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Showing 1 - 25

  • Reviewed: April 26, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard Double or Twin Room
    • Stayed 1 night

    Location was perfect. In city center, walking distance to train station. Nice breakfast. Elevator a definite plus.

    Stayed in April 2024

  • Reviewed: April 24, 2024

    9.0
    Very enjoyable stay for us.
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Room was beautiful, quiet and spacious. Excellent coffee maker. Staff friendly and helpful. 24 hour desk so late check in was easy. 10minute or less walk to the train station. Hotel is on the edge of old town Delft so a short walk to see the sights.

    Stayed in April 2024

  • Reviewed: April 18, 2024

    9.0
    Great time in Delft. Lovely city.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The eclectic decor. Very unique. Also room overlooking the canal. They allowed early check-in when the room was available.

    Stayed in April 2024

  • Reviewed: April 15, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night

    The bed had a double mattress, so it was too soft and felt uncomfortable. My room was not in the main residence, so it didn't feel as being in a hotel. There were tea/coffee facilities in the room, but unfortunately no water in the room (it was available for purchase in a vending machine at the building entrance, which was not practical

    Very central but also super close to the station. The main building is a little treasure, the breakfast residence is also very nice and cosy. Staff was very helpful.

    Stayed in April 2024

  • Reviewed: April 12, 2024

    7.0
    Full of charm ,character, everything you need within easy walking distance. everyone very friendly
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights

    Basic facilities in the room, not a coffee drinker so not sure how the machine worked, a kettle would have been handy but not a big problem.

    Perfect location, easy to walk to from station and right in the city.

    Stayed in April 2024

  • Reviewed: April 5, 2024

    7.0
    Great
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Cleanliness of the bathroom

    Location

    Stayed in April 2024

  • Reviewed: March 28, 2024

    7.0
    why not give that room in the first place..?!?!
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    why not give that room in the first place..?!?!

    Well, after first giving me a room which was not clean, not possible to get fresh air in and toilet not working and two single beda…there was a change to a great room with double bed, fresh air, clean and toilet working…why not give that room in the first place..?!?!

    Stayed in March 2024

  • Reviewed: March 19, 2024

    7.0
    A weird stay but with some real high points
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night

    I asked for a twin room for me and my son and we seem to have been given the honeymoon suite which featured a queen bed, a giant leather couch and a shower with no shower curtain or door. Great for romance perhaps but not really for our party though we were so exhausted from our flight we just fell asleep. If we had planned a longer stay or weren't completely jetlagged we would have asked to change our room.

    Short easy walk from the train station, atmospheric buildings right next to a gorgeous canal. We opted to pay for breakfast as nothing was open early on New Years and it was very tasty and the breakfast staff were quite friendly. The front desk person was very friendly but didn't have much in the way of useful information about what might or might not be open. The room had stunningly weird but interesting decor.

    Stayed in January 2024

  • Reviewed: March 17, 2024

    8.0
    Very good hotel in excellent location, I will rcertainly choose it again, when in Delft.
    • Business trip
    • Solo traveler
    • Standard Single Room
    • Stayed 4 nights

    Not working desk lamp in my room

    The general atmosphere of the hotel (Delft-as-it-was before) and of staff being forthcoming ad friendly

    Stayed in March 2024

  • Reviewed: February 12, 2024

    9.0
    Almost perfect.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night

    Handicap parking only for 3 hours. I had to be able to change the blue card every 3 hours. From 8.00 to 21.00

    Nice, clean and comfortable. Close to city center.

    Stayed in February 2024

  • Reviewed: January 29, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 9 nights
    • Submitted from a mobile device

    Room service

    Breakfast is too expensive, especially for large family

    Stayed in January 2024

  • Reviewed: December 8, 2023

    9.0
    The hotel provided everything we needed and helped make it a special week away
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    A mirror in the bedroom would’ve been useful

    Warm, comfortable, quiet, aesthetically pleasing, great location

    Stayed in December 2023

  • Reviewed: November 18, 2023

    8.0
    Great hotel, great location great city.
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The art work on the wall of our room. It seemed too modern for the styleof room - but of course this is subjective!

    Beautiful building, helpful staff.

    Stayed in October 2023

  • Reviewed: November 17, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 8 nights

    The location is fantastic, and the staff is very helpful.

    Stayed in November 2023

  • Reviewed: November 16, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Studio with Walk-In Shower - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    - noisy location sometimes - expensive breakfast (but quiet good)

    - clean - view - okay price

    Stayed in November 2023

  • Reviewed: November 7, 2023

    7.0
    We enjoyed our stay on the whole.
    • Business trip
    • Couple
    • King Studio with Walk-In Shower - Non-Smoking
    • Stayed 6 nights

    The decor was a bit of a blend of many styles- wallpaper not really going together with the carpet and so on.

    Breakfast was very good. Extremely convenient walking distance from everything

    Stayed in November 2023

  • Reviewed: October 31, 2023

    9.0
    Great hotel staffed by lovely people, in walking distance to all amenities including the rail station
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Only a minor issue, but would have been helpful to have a vending machine in the main building as well as the annex

    It’s location close to the old town, windmill and station. Our room was warm and beds very comfortable. Staff very friendly and helpful both in the main hotel and the breakfast annex. Great choice of food for breakfast. We arrived very early but the staff were happy to securely store our luggage whilst we explored the old town.

    Stayed in October 2023

  • Reviewed: October 28, 2023

    8.0
    Good location
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    They didn’t inform me sufficiently about parking options. So I paid a nearby garage, whereas apparently the hotel has reserved spaces in another parking nearby.

    Location

    Stayed in October 2023

  • Reviewed: October 26, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights

    It felt run down, and not because it is an old building which I allowed for. There were damp patches and flaking paint on deteriorating window frames. Very old fashioned furniture - it felt the staff were doing there best in an aging and unloved building. Lots of stairs - lacking handrails for some of the shorter sets of stairs which could be a bit of a safety issue. I specifically booked a suite with a second room and bed for my adult son with whom I was travelling. I had an extensive conversation with the hotel about this so was really disappointed to find the second bed not made up and the main room made up as a twin which was not what I had booked. The receptionist made the second bed up herself which was a really good response to the problem but the communication that I had had with the hotel should not have made this necessary. Some of the powerpoints were not working and we had to move the mini fridge into my bedroom to find a working socket.

    Very big room, hotel well located in a fine old building. Staff helpful and main bed comfortable. Good location

    Stayed in September 2023

  • Reviewed: October 20, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Standard Single Room
    • Stayed 3 nights

    room was OK. Also the location was OK, very close to the center of city

    Stayed in October 2023

  • Reviewed: October 18, 2023

    9.0
    A lovely stay in beautiful Delft.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The breakfasts were delicious , thank you Julia for showing us such care and consideration.

    Stayed in October 2023

  • Reviewed: October 11, 2023

    8.0
    We will stay there again.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    All good🌷

    Comfortable, clean room. Lovely staff. Good location. Good breakfast.

    Stayed in October 2023

  • Reviewed: October 9, 2023

    7.0
    I don't go here again because of not nice beds, very hard and small.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bed was not very nice and the church bell is very lood every half hour

    The breakfast was very good and the hotel is beautiful.

    Stayed in October 2023

  • Reviewed: October 1, 2023

    8.0
    An enjoyable stay. We would recommend it to our friends.
    • Leisure trip
    • Couple
    • Suite
    • Stayed 5 nights

    Some cushions, a few mirrors and more storage space. Only breakfast was available, no lunch or evening meals at the hotel.

    Central location for historic Delft. Convenient for the train station and tram stops. Breakfasts were superb and in a lovely setting.

    Stayed in September 2023

Showing 1 - 25

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