Had overcooked meat twice (next door table did too !) - waited to be seated for dinner as no-one at desk and then waited for drinks. Reception had long queues at time !

Breakfast varied and excellent. Spa facilities the best I have experienced. Great location and wonderful views !

Stayed in March 2024

Nothing

One of the best hotels I’ve ever stayed in! It was sooo luxurious! The views are unreal and it’s by far the best hotel in Hemsedal! The breakfast was lovely, the rooms are nice and the spa is so relaxing after a day skiing, we used it most days on our 1 week holiday! I would 100% recommend this hotel! I would suggest having a car if staying at this hotel though as we ate in the town most nights and I can imagine taxis aren’t cheap!

Stayed in January 2024

Staff could be a bit more accommodating sometimes.

Location right by the slopes and the view to the mountain was incredible.

Stayed in February 2024

Food options were just okay. Also very disappointed that one of the restaurants was closed the entire time we were there. Biggest issue was that we’d never stayed at a ski resort or gone skiing, and the receptionists didn’t really offer any guidance on what to do, even after we told them we were new to all of it. Also would’ve been great if the hotel offered some kind of lessons (maybe through SkiStar?) for beginners even if there is a cost associated.

We LOVED our room! And if we were better at skiing it would have been amazing to try the ski in-out option. We will definitely do it next time!

Stayed in February 2024

Knowing that uts a common practice in the region, I nevertheless would have loved (even a limited, maybe during the day hours) ability to attend sauna & SPA area with my child.

Location is breathtaking. Amazing breakfast and very , very, very lovely staff.

Stayed in February 2024

Food (quality) + overall quality of service (not always super professional despite good will and frienliness of staff. Mixed up bookings, lack of organization, too junior staff)

Location, rooms, friendliness of staff, spa, ease of renting skis and access to the slopes

Stayed in January 2024

The food can be better. It is good but dinner can have more options.

The view, the view, the view property, is EPIC… nothing to compare with. I will comeback in that superior room for the view anytime. Good breakfast.

Stayed in December 2023

The view is 100%! The rooms are clean and modern. The spa was top notch!

Stayed in December 2023

The mini bar wasn’t stocked, an empty juice bottle was left behind and it was difficult to figure out the heating. The bed (mattress+pillow) wasn’t as comfortable to us, but that is personal preference. No allergens were declared in the breakfast buffet which was a little bit of an issue for me

Amazing location and view, room was as expected and even bigger than it looked on the pictures. Loved the view and bath products. Restaurant was amazing and accommodating to my allergies, the staff was very kind. Breakfast was very nice too

Stayed in December 2023

I have nothing to complain about!

Everything about this hotel was A M A Z I N G. The views, the food, the SPA!!!, the staff. I could never imagine that the quality of everything would’ve been that high. It’s so price worthy & it’s one of the most beautiful places I’ve ever stayed at. I have no words. It’s magical in every way. The view from the restaurant (the view from anywhere in this hotel) was insane. I am definitely coming back! (Also the most comfortable bed EVER!!!!!) can’t recommend this enough 🥹❤️❤️❤️❤️

Stayed in October 2023

Nothing!

Almost everything!

Stayed in September 2023

As with many of our hotels, we needed wash cloths, bath floor towels (for safety), and a ledge in the shower to shave and wash feet.

Absolutely gorgeous. As a couple of architects, we were thrilled to stay in this lovely facility. Great views, impressive dining and gathering spaces, attention to design details, and comfortable bedding made our stay perfect.

Stayed in September 2023

Special treatment for hund. Flott rom!

Stayed in August 2023

I thought the Spa was included in the stay of the hotel. That wasn't very clear on the website. It would have been nice to know.

Amazing breakfast and the spa was spectacular. Rooms were very comfortable with amazing view of the slopes. I stayed there in the summer. Validation for the toll road was easy and loved the option of free parking 200 meters down the road.

Stayed in July 2023

Everything was perfectly clean.

The hotel was very clean, the whole day the cleaning staff was in charge. The best thing about the hotel was the view and the location of the hotel. But also the possibility to eat during the day at the hotel was very good. The Spa had a very beautiful view above the mountains and everything you need for a day at the Spa.

Stayed in August 2023

Not a huge amount of variety in the restaurant and unless driving its difficult to get anywhere else

Ski right from the hotel and a lift to bring you right back. Nice bar area and good breakfast. Rooms are very nice and comfortable.

Stayed in February 2023

While the staff were friendly, it felt completely disorganised. 1. The hotel feels like a maze to new guests, and while we were given directions to our room when we checked in, being told to take the lift to the basement for the ski lockers wasn't helpful - turns out there are three different lifts in different parts of the building that go to different places - only one goes to the lockers! We spent a lot of time wondering around the hotel on our first day, and there are no maps and very few signs. 2. We were told to book a time slot for the spa to help manage numbers, but weren't told there was a charge and we weren't given directions. Cue another 15 minutes wondering the hotel and an unexpected bill at the end. 3. We ate in the restaurant on two nights - the first was good and the pizzas we ordered were great. The second night was total disarray - the kitchen was short-staffed, which we overheard the waitress tell another table. After an hour's wait we were offered a drink on the house, although without apology or explanation. When food arrived, my caneloni was small and barely warm - I wish I'd ordered a pizza! 4. The ski lift up to the hotel was out of order for the three days we were there. Whilst not the hotel's fault, the lack of clarity around buses (from both the hotel staff and the resort) made getting around really hard. The "not our buses, not our problem" attitude really wore thin - the hotel should do more to make sure its guests are comfortable, especially when that hotel is halfway up a mountain! Overall, we spent a lot of money on this stay and were really looking forward to it. We left feeling disappointed and frustrated.

Absolutely stunning location and a beatiful, stylish hotel. The spa was lovely and the ski lockers some of the nicest I've seen.

Stayed in February 2024

No roomservice

Ski in & ski out, locker room and spa!

Stayed in February 2024

My husband and son stayed at this hotel for a week, December 23rd to 29th. The hotel is at the top of the mountain, the view is wonderful, the staff are nice, but house keeping needs to improve a lot, they only make the bed, don't vacuum the floor, don't change towels or replace shampoo, soap, everything you need ask at reception, there was no phone in the room, anything you need you need to go to reception, the breakfast is not very good, but for me the worst part was the hotel restaurant which only had 3 starter options, 3 food option, very disappointing. Our room's bed gave me back pain every day. We will definitely return to Hemsedal because the ski resort is very good, but we will look for another accommodation option.

Location.

Stayed in December 2023

• Hotel was completely understaffed, everything took forever from F&B to Spa. Example to book a massage, the staff advised me to it by myself online (what?). • SPA is not included for hotel guest, again something unseen in the 50+ countries I visited. • There was construction work all over the hotel, despite the hotel still being pretty full. Couldn’t they wait an extra week to start renovation when the season would have been over…? • We arrived at 23pm and couldn’t get any food, not even room service. • Hotel offers no shuttle service (unseen for me in the Alps) and wouldn’t even call taxi for me. Hemsedal is very hard to move around and the hotel is at the top of the village with a bus coming once every 2 hours. When I called to ask for taxi, the staff answer was “we are not a taxi service company, you have to call yourself”. Excuse me? • Rooms are also not as modern as the rest of the hotel, in particular the bathrooms. • Finally the staff doesn’t answer on booking.com, which is never ideal.

Stayed 2 nights end of April and I understand it was the end of the season (staff reminded me that a good 10 times but is it really my problem as a guest…?) but the service of this hotel is simply not on par to the amenities which are first class. Example:

Stayed in April 2023

The restaurant food and staff was appalling. The hot option food at breakfast was served stone cold and the staff weren’t bothered at all . They were ignorant and rude . the bar were excellent by the way.

Stayed in April 2023

The price is too high for the service offered. Special attention should be paid to the restaurant. Lack of staff in the kitchen, we waited an hour for our order. A small selection of food.

Good location, nice view, direct access to the ski slopes from the hotel.

Stayed in March 2023

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in March 2024