The buffet lunch it was too pricey even though there was a 25 per cent discount, and there are no options for the Littlene to choose from. There should be an area for the toodler food . The room and the balcony need to be refurbished as it was too old and rundown

We like the room was very spacious, the room has a balcony with a good scenery as it was opposite by the sea and poolside. There was a shuttle service from the hotel to MOA,therefore, we are allowed to do some shopping and soft play with our little one .there were a cot for our toodler. The check-in lady was very helpful, she ask to prioritise that we could check in early as we have a 2yr. Old son, that was a bonus.

Stayed in May 2024

1.5 hr wait at check in

Beautiful facility

Stayed in May 2024

Lifts not working well so always long delays. There isn’t much else within walking distance of the property.

The hotel is nice, great swimming for kids, the buffet at Spiral is fantastic.

Stayed in May 2024

The elevators did not worked well and the room was not properly cleaned.

The location is perfect and the facilities.

Stayed in May 2024

We had to queue one hour at our arrival to check in, as the hotel had just introduced a new payment system and the staff was not used to it. I'm not blaming the staff but I wonder: why was this issue not better anticipated by the direction? Besides we ordered a extra bed and they forgot to deliver it, so I had to remind the front office about it a few hours later. Room was fine but overall furniture and equipments look a bit old.

The pool area is fun, both for adults and kids.The breakfast buffet is great. In the evening we tried one of the hotel restaurants, Cocos, which I also recommend. And go visit Whiskers, the hotel refuge for stray cats. They do a great job.

Stayed in May 2024

You have to wait for too long to ride in elevator

Outside view

Stayed in May 2024

N/A

The buffet

Stayed in April 2024

Quite expensive breakfast charge for additional guests and a very long waiting time in the queue until you can enter. For such a hotel i would expect a better structure and avoiding of 30 minutes waiting time to enter breakfast. Very long check-in time after arrival as well, waiting around 40 minutes in a queue to start check-in.

Excellent breakfast choices, very nice coffee shop and pattisserie at "Le Bar", friendly smiling staff in all areas of the hotel, balcony with great view.

Stayed in May 2024

We had difficulty in using the elevator since not all are operational that time only 2 were functioning, so there was a long queue at the lobby.

Breakfast super yummy except that I want more of Japanese Cuisine. Room accommodation is good and the room is very clean and very relaxing. We are not able to swim in the pool with the limited time we had but I find it nice and very clean as well as well maintained.

Stayed in May 2024

The furnitures are old

The bufffet

Stayed in April 2024

staff

amazing

Stayed in April 2024

N/A

I always enjoy the comfort of the room as well as the quality of the food at the bar, and the atmosphere at the beach bar.

Stayed in April 2024

Spiral resto

Stayed in April 2024

Not enough at all to drink of water two small bottles in the middle of the summer, why put a window with blind in front of the sink with vue of our bed that I don’t get it, a deposit 20’000 pesos for two at the check in cold me up at the beginning, it could not wait a day. No specifications of booking.com or the hotel for that policy. The lady didn’t tell us where was the swimming pool. Very formal the entrance with scan of our things at the entrance. Empty fridge with out any drinks?

Clean, changed the beds sheets and towels every day, the swimming pool is good size with slides for kids,bar in the water, enough chairs to lye down, vue with balcony on the baies, no noise ,

Stayed in April 2024

Our room was outdated. There is no shuttle to the airport but there’s a shuttle to the mall!

The location was great but very busy on the weekends.

Stayed in April 2024

Air-conditioning in our room doesn’t work. Phone service and Wifi randomly disconnects. You can only avail of the buffet discount upon CHECKING-IN. Otherwise, you have to pay full price if you decide to eat at the Spiral buffet the next day. Checking out: get in line early as it’s a long wait! Food in the buffet is average, the staff makes it 5-star though. Some of the pool slides doesn’t work (actually, only 1 slide works duringnour stay), the pool water has leaves and not as clear also. Overall, not really impressed with the room compared to other 5-star hotels we’ve been to, but that’s just me.

Location is about 10mins drive to Mall of asia, 15minutes to Ayala malls. Staff are very helpful and respectful. My kids enjoyed the Cat sanctuary

Stayed in April 2024

Had to queue to check in which wasn't a good start. It was a very busy hotel with too many people eating at any one time for breakfast so I didn't feel relaxed or comfortable with the packed out environment. From the pics and description from the hotel I thought there was a beach front walk and access to manilla bay but there wasn't so disappointed as that's the reason I booked this hotel.

Huge hotel with lovely pool and great choice and variety of foods for breakfast. Rooms are clean and good size for an upgraded version not sure what the standard rooms are like.

Stayed in April 2024

The lifts were so damn slow. Six elevators and only one rocks up at the one time. Super frustrating and i took the fire stairs one time after waiting 15 mins for a lift.

The buffet breakfast at this hotel is second to none. Rarely have i found a hotel with a cheese room in the buffet section. Live stringed instruments serenading us while we ate dinner every night. Incredibly good stay and much enjoyed.

Stayed in April 2024

The aircon was dripping in our room, the carpet was wet, tong lines at the elevators because the escalator from pool level to lobby was turned off

The pool

Stayed in April 2024

Elevator is always full

Cleanliness

Stayed in April 2024

So far none despite the outdated rooms.

This was my first stay at the Sofitel Hotel, and despite its age, the rooms are well-preserved and maintained. The staff were courteous and accommodating. The food at Spiral was plentiful and delicious, offering a wide variety. They also graciously accommodated our request for a late check-out.

Stayed in April 2024

2 gadgets of wifi use only per room

Cozy, good food, and very good place

Stayed in April 2024

Sorry to say, we did not enjoy our stay at all! The hotel was crowded, long queues for check in and elevaters, the same for the breakfast buffet. No space at the pool at all. Sunset bar was blocked by a promotion event. Friday to Sunday seem to be too crowded to book this hotel due to multiple events and staycation guests. By the way, there is no sea view any more from the Sunset bar due to a huge construction site in front of the hotel.

Nice rooms, very friendly staff

Stayed in April 2024

Terrible service. Waited 40minutes just for some water at Le Bar and had to remind staff 3 times.

Great amenities, nice pool and variety of dining areas

Stayed in April 2024