No hot water in the shower.

Absolutely charming, felt like stepping back in time.

Stayed in June 2025

ocassionally a young group can be a bit loud, but a call to the front desk seems to fix that.

the housekeeping is very prompt. they send you a text daily at 8am to ask if you want the room refreshed. The front desk sends a reminder to all tenants to keep it quiet from 10pm to 8am.

Stayed in May 2025

The rooms on the first floor surrounded the common area and the door is glass and windows are glass, so it is very noisy from the common area.

Very nice common area to use toaster, microwave, and coffee

Stayed in April 2025

only 1 or 2 outlets in the whole room

great location right in heart of Old San Juan. walkable to everything. the architecture of the place is beautiful and gives for an old rustic vibe. full shared kitchen, staff were helpful and allowed us to store luggage before check-in

Stayed in April 2025

No elevator so quite a lot of stairs to negotiate with luggage

The size of the suite, my son and I each had a large bedroom plus a kitchen/diner. Interesting local decor

Stayed in April 2025

We are not fans of big hotels and prefer accommodations with local feel. The Fortaleza Suites did not disappoint. It's located in one of the historic houses in the old town. Our apartment was modestly furnished but clean and very spacious. It consisted of living room, full kitchen, two bedrooms and two bathrooms. The second bedroom and bathroom were on the upper level, accessible by stairs. What surprised us was the complete lack of windows in the apartment. Every room had a small glass sunlight built into the ceiling, providing pleasent ambient light during the day. There is no way to cover them up, so If you need total darkness to sleep, bring an eye mask. The nice common area, with a little inner court filled with plants, looked tropical and exotic to me. As described, there is no parking by the hotel. There is no place to stop and unload your luggage either. It's on a narrow, quite busy, one way street. My husband did a 30 second stop, so we could jump out with the luggage. Then he parked in paring garage 2 blocks away and walked back. Since we did not plan to use the car while in San Juan it worked out OK. Thanks to a great location, we were able to walk to all the points of interest. Overall it was a great stay.

Stayed in March 2025

What we liked was the location.

There was not breakfast...we wanted coffee but the pot was dirty so we skipped that.

Stayed in March 2025

Perfect location! Hard to find, but once located, was good. Good value, room on first floor as expected. Small, no windows but clean and nice beds.

Stayed in March 2025

Not much natural light in the suite. Didn't like that it said to not flush any toilet paper down toilet at all. Difficult to find the hotel initially, had to circle the street several times and call 2 times to find it.

The suite was gorgeous. Had everything we needed. Beds were comfortable.and plenty of space. Liked the coffee in am. Location was perfect to see everything.

Stayed in February 2025

Room had no windows as it was an interior room. For one night it wasn’t an issue. We had a car and it was challenging to coordinate check in/unloading as it’s a one car width road but it’s old town so you roll with it.

Great location. Bed was comfortable and roomy

Stayed in February 2025

The bathroom was quite small, which would have been fine, except the configuration meant that the sink was practically in your face when you sat on the toilet, hahaha. The configuration also left little space for toiletries. On a final but important note, we were instructed not to flush used toilet paper, but to discard it in the waste can provided. This was because of the antiquated plumbing of a very old city, but we did not have to do this in the last place we stayed in OSJ. After the initial surprise and the “eww” factor, we worked it out and it was not really a “big” deal, but I thought it was worth mentioning.

The location was superb, on one of OSJ’s most charming and lively streets. This property had ready access to all of the city’s attractions by foot, and was clean and well-equipped, thanks to the communal kitchen.

Stayed in March 2025

No windows to the outside

Location and Old Town vibe

Stayed in February 2025

Great location. Spacious, easily sleeps 5. Suites are older and could use some updates especially the kitchen. The suite was clean.

Stayed in February 2025

Darker curtains to block light from the hallway at night.

Quiet and clean room with character. Functional pantry for coffee. Central location with easy access to old town San Juan within minutes.

Stayed in February 2025

Our room was right on the street, which is a constant flow of traffic and partying noise, and being an old building, the noise came right through. We knew we wouldn't be able to sleep.

The 24 hour desk, and the woman who found another property for us down the street. Same street, but several blocks down wasn't as busy, and the building had more soundproof windows. 106 Fortaleza, much better!

Stayed in February 2025

Windowless room!

Good location!

Stayed in January 2025

Nothing

Great location in Old San Juan. Our spacious apartment had a fairly well-equipped kitchen, which was great value given restaurant prices. Quiet at night. Extremely comfortable beds. Good lighting, too, which isn't often the case in older buildings.

Stayed in January 2025

Dark, dreary bathroom. Very dull lightbulb. Flat screen tv never worked the two days we were there. Needs updating.

Great location and wonderful old building. Super comfortable bed. Plentiful hot water for shower. Easy walking distance to cruise port.

Stayed in January 2025

Sheets were not changed and were dirty from previous travellers.

Location

Stayed in December 2024

One of the beds was a futon bed, which was only moderately comfortable. The other two beds were quite comfortable. We arrived late (after midnight) and the directions for check-in were clear & easy to follow.

Stayed in December 2024

The electrical outlets I. The bathroom not working.

Waking distance to all things.

Stayed in December 2024

We rented two rooms; the family suite, room 12 was not cleaned properly prior to our arrival. Floors were really dirty, the master room A/C was leaking, the TV did not work and the towels looked and felt that they had better days.

The location is perfect. The common areas were spotless and smelled clean. The staff were very friendly and they had towels and sunblock available for the guests.

Stayed in December 2024

A little dated, but does have the old world charm.

The location to things in Old Town to see.

Stayed in December 2024

The lack amenities in kitchen. Coffee maker is good for one person. There were 5 people trying to brew coffee and the wait was too long.

Old building with gorgeous architectural details. Conveniently located in Old San Juan.

Stayed in December 2024