I took earplugs as I read in other reviews that it is noisy when the tram goes past - this is true so I was glad I had my earplugs but the tram does stop running for a few hours overnight.

We booked the superior suite since we were staying for nearly a week and it has ample space. Lovely bathroom. Nice interior courtyard. Very friendly and helpful staff. Great location right next to a tram stop and there is a lovely coffee shop next door. Very safe area.

Stayed in April 2024

There was nothing that I did not like. Some people might be picky about the furniture not looking too great or it having dents and whatever, but the place was truly spotless, so that's totally fine for me. Though...maybe fix the shower holder ;)

The property was big, with great facilities and wonderful staff. The person that met me at the door couldn't be more helpful and understanding while I was tiredly asking silly things that I missed in the room. Wonderful check in, the check out was also great, I could leave my bags there while I walked around. Overall a great experience.

Stayed in April 2024

Great location central and within walking distance to most of Lisbon. Staff were friendly and reception extremely capable

Stayed in April 2024

Modern, well-equipped room in the heart of historic Alfama in Lisbon. Plenty of bars and restaurants nearby and right on the route of the Famous No. 28 tram ride at its narrowest point with the trams passing under your window.

Stayed in April 2024

Lobby outdated otherwise everything was good

Great apartment and location

Stayed in April 2024

Trolley is a bit loud

Unique area of town

Stayed in March 2024

We did not have the breakfast there but location is perfect located in a beautiful neighbourhood very central.

Stayed in April 2024

great location and view of the city, had a great time

Stayed in April 2024

Nothing!

Everything, great location, perfect facilities and very welcoming and helpful staff. Highly recommended. 😀

Stayed in March 2024

The room is not sound proof or light proof . The tram going past the hotel is very loud and the street lights make it hard to make dark the room. The fridge is also frustrating because it makes a lot of noise , this is exacerbated by the fact the fridge turns off when the key card is not in the key slot meaning when you arrive to the room and put the key in the key slot the fridge works very hard and makes a lot of noise to get itself cold again.

Nice , clean and comfortable .

Stayed in March 2024

There really wasn't anything to complain about - everything met or exceeded expectations. It would have been nice if our room had been available when we arrived in the morning, but we hadn't expected that and they were happy to store our luggage until it was ready early in the afternoon.

The location is superb - right in the heart of the Alfama, with a wonderful coffee shop/bakery next door, restaurants within easy walking distance, and the iconic tram running right by the front door. The room was immaculate and very comfortable with good lighting. The room was well enough sound-proofed that tram noise wasn't an issue inside the room.

Stayed in March 2024

Nice location, and big advantage is, that reception is open 24/7

Stayed in February 2024

Spacious

Stayed in March 2024

Lovely apartment. Well equipped, though there was no coffee when we arrived. Big bath with really hot water. The location is brilliant and beautiful. Bakery next door and the wooden trams stop right outside. Highly recommend the outside was the picture on the front of our guide book. Staff were amazing.

Stayed in March 2024

Drafty reception area . The front door is very heavy .

Very nice rooms ,good bed good linens .staff are very nice especially Alexandra and Naomi,both went out of their way to help us navigate the curvy roads and the hilly terrain .. Location was perfect for wandering in through the old Town.many good restaurant in walking distance.

Stayed in March 2024

The shower wasn't great, can't use it at full pressure or it'll rise up out of position. Tv had very limited options and was very small but who cares about watching TV. The garden is less private than it appears to be, everyone's windows look right into it, but it's still nice out there.

Perfect location, great housekeeping service went above and beyond. Would recommend the garden suite to anyone. Tram 28 service is super convenient, all of the restaurants on the street (went to 5 of them) are either good or incredible.

Stayed in March 2024

Great location for what we wanted. The staff were very helpful advising us of how to get to places and which tram to take.

Stayed in February 2024

The furnishings were a bit sparse - just one sofa for an apartment advertised for four people. Tea bags were provided, but no instant coffee though coffee pods could be purchased at reception. Limited head room by the sofa and one side of the bed, which was known in advance from the photos. I still managed to bump my head several times.

Reception staff were very friendly and offered services proactively (e.g. luggage store, hair dryer). The apartment was large and had everything needed for self-catering. It was cleaned daily which included fresh towels. The location was wonderful, unlike some other reviewers we enjoyed being right on the tram line. We chose an apartment with river view, so on the back of the building, so we were not bothered by tram noise reported by others. There was a coffee shop immediately adjacent, and several restaurants and a pizza place just up the road.

Stayed in March 2024

Kept turning the power off when we left , room was hot upon arrival.

Privacy for our daughter Copenhagen coffe lab next soon is a gem

Stayed in February 2024

Great location, in the heart of Alfama.

Stayed in November 2023

A bit cold

Very good location, the room was large enough and clean

Stayed in February 2024

Our room was not the one on the picture, it was a bit dark and there was no access to the garden. The description does not explain this very well and we thought that there will be a common garden but as we found out, this is only available for the apartments with garden.

Right in the centre of Alfama, the basic double room was large, the bed was very comfortable, the temperature of the room was perfect and it was clean! On the 1st floor there is a lovely foyer with an open roof. Also just next to the hotel there is a cafe called Copenhagen coffee lab with amazing coffee and the best cinnamon rolls ever!

Stayed in January 2024

A few minuses, which have not affected my positive impression, but might be significant for someone. 1. The perfect location is just above the legendary 28 tram. On the one hand- great impression, but too loud for those who have sensitive sleep. Make sure you take the ear plugs. Might be helpful 2. A bit dark. Though 2 large windows in the room, still not enough light. Both with the daylight and in the evenings with all the lamps switched on 3. The biggest problem for me was the shower. No hand shower, only the one with the water running on your head.

The perfect location in the heart of alfama, very friendly and helpful staff. Everything is clean, quite spacious, very comfortable mattress and pillows.

Stayed in January 2024

bath tap was not working well

size of the apartment

Stayed in January 2024