Central Area, 99999 Medina, Saudi Arabia
#121 of 234 hotels in Medina
Guests' ChoiceBased on 1403 hotel reviews
7.0Cleanliness
7.2
Comfort
7.2
Location
8.5
Facilities
7.0
Staff
7.9
Value for money
7.1
Free WiFi
7.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 16, 2024
Muhammad
United Arab EmiratesWash room floor was not even, water was not passing to the drain line
It was close to mosque
Stayed in April 2024
Reviewed: April 16, 2024
Arsalan
Saudi ArabiaNothing
The location
Stayed in April 2024
Reviewed: April 9, 2024
Aly
TurkeyCheck in process
Location, comfort
Stayed in March 2024
Reviewed: April 7, 2024
Khaled
Saudi ArabiaStaff and services
Location and room cleaning
Stayed in April 2024
Reviewed: April 4, 2024
Imranali
QatarNo flexibility, we searched for 5 guests in booking.com but the property dont have 5 bed rooms, so we have selected 4 bed rooms with expectation of getting one more bed on request, which is not available even with extra payments. we were struggling to accomodate one person out of group of 14.
The property managed very well, housekeeping and ambience very well. Lifts size suffcient, food facility surrounding also available.
Stayed in March 2024
Reviewed: April 3, 2024
Md
AustraliaUnprofessional reception
Average
Stayed in March 2024
Reviewed: April 2, 2024
Salma
United Arab EmiratesThankyou - bathtub was a bit congested
Thankyou - location
Stayed in April 2024
Reviewed: March 28, 2024
Mohamed
EgyptElevator traffic too much despite 6 elevators working sametime
Staff was very helpful and facilities were good
Stayed in March 2024
Reviewed: March 25, 2024
Abdulrahman
NigeriaLimited catering services. The restaurant is not open to all
It’s closeness to the Majid Al Nabawi. We were allowed to check in earlier than time. It was really remarkable
Stayed in March 2024
Reviewed: March 25, 2024
Saqib
PakistanCleanness
Stay was only because of location
Stayed in March 2024
Reviewed: March 22, 2024
Jannatul
United KingdomIt’s very good
Stayed in March 2024
Reviewed: March 20, 2024
Basharath
Saudi ArabiaThey do vaccum in midnight around 1:00 am which is horrible and too much sound.
It is located very near to Masjid e Nabawi which is just 2 minutes away by walk. Room is specious and clean.
Stayed in March 2024
Reviewed: March 20, 2024
Mohammed
United KingdomSome ripped wall paper in the room but nothing major.
The location was great, the facilities were nice and clean, everything worked in the room and bathroom. One of the beds was creaky but the other was fine, we had 3 stay in the room and there was a 4th bed too which was the creaky one. We were checked in early which was very helpful and we were able to checkout at 2pm.
Stayed in March 2024
Reviewed: March 13, 2024
Eng
EgyptLocation to el masjid el nabawei
Stayed in March 2024
Reviewed: March 10, 2024
Waseem
Saudi ArabiaSmall room and beds weren’t comfortable. The young guy at parking gate was very rude and was yelling where to park or not.
Location near to Haram, good for elderly people. Near to ladies gate. Guys at reception was very helpful. Room service was excellent. I got the parking but it depends on availability.
Stayed in March 2024
Reviewed: March 9, 2024
Faisal
Saudi ArabiaWashroom space
Location and cleaning
Stayed in March 2024
Reviewed: February 28, 2024
Syed
Saudi ArabiaCleaning wasn’t upto the mark .
Location and Staff behavior.
Stayed in February 2024
Reviewed: February 18, 2024
Ahmad
TurkeyThe room is old and the bathroom is 1 star
The location is good
Stayed in February 2024
Reviewed: February 18, 2024
Sidra
PakistanThe rooms were not sound proof and you could hear everything from other rooms. The restaurant bathroom was very dirty.
The location was very close to Masjid e Nabwi. The rooms were clean and comfortable. We were allowed to check in early.
Stayed in February 2024
Reviewed: February 13, 2024
Xohaib
United Arab EmiratesWashroom size
Room and location
Stayed in February 2024
Reviewed: February 12, 2024
Moustafa
EgyptThe room is little bit old The furniture need to be renovated
The location is perfect Staff are helpful and friendly although it was very busy when I arrived Wifi is good and overall services were nice Good value for the price
Stayed in February 2024
Reviewed: February 11, 2024
Mahmed
BahrainLights in the room were dim. Bathroom was very squeaky, too tight to enter and exit. Water heater was there in the bathroom but didn't make the water hot. We were 3 persons but only 1 towel in the bathroom. Carpets are too old. Lifts are super busy..have to wait for 5 mins to get the lift.
The location was just perfect with the closest 5 min proximity to gate 338 and ladies gate. Lots of shopping and eating joints. Wifi was great. Parking was available.
Stayed in February 2024
Reviewed: February 3, 2024
Sohail
QatarBfast staff specially chef serving Egg Amoulete is bit arrogant to non Arabic guests
Staff is Amazing specially Mr Nabeel and Ahmed at reception
Stayed in January 2024
Reviewed: January 29, 2024
Hathika
United Arab EmiratesFriendly and welcoming staff, the reception staff, bell boys all were very helpful and prompt service. Clean rooms. Close to ladies entrance to haram. Even Men’s prayer is nearby. Some basic restaurants are also available in the front.
Stayed in January 2024
Berlin, Germany
Madrid, Spain
Anilio Pelion, Greece
Orangeburg, USA
Poznań, Poland
Rome, Italy
Mamaia, Romania
Tromsø, Norway
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content