200 Middle Road , Bencoolen, 188980 Singapore, Singapore
#177 of 477 hotels in Singapore
Guests' ChoiceBased on 1737 hotel reviews
7.8Cleanliness
8.3
Comfort
8.4
Location
8.9
Facilities
7.9
Staff
8.6
Value for money
7.6
Free WiFi
8.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 26, 2024
Siew
MalaysiaThe lift system operates slowly, so please allocate extra time if rushing to leave. There is no lift at the arrival level G; one must carry luggage to the staircase to reach level 1 for access to the lift. The reception lobby is located on level 2. Additionally, please note that the restaurant is currently under renovation. Please note that the water is provided in boxes packing and may have a smell.
The hotel is approximately a 10-minute walk from the MRT station. It is surrounded by a variety of food options, with many nice Japanese restaurants hidden inside Fortune Centre, located right opposite the hotel. All amenities are available for collection at the lobby for sustainability reasons.
Stayed in April 2024
Reviewed: April 25, 2024
Emmanuel
United States of AmericaRooms are very,very ‘SMALL’. Almost like a closet! Very difficult to maneuver if you have large suitcases. We had to put one bag under the bed.Very tiny abode. Some of staffs while checking in seem to have some kind discord about providing us what kind of room. Our receptionists kind Indian gentleman was about to give us a Showroom room ,which I didn’t care much but the other staff(gay guy)was yelling and putting down our receptionists decision,on top his voice.I find that very unprofessional and remorseful in front of paying guest. I truly didn’t care what room they provided since its only for one night but felt the gay man actions abusive towards our attending receptionist.
Location was excellent and all basic provided at the check in counter.Convenient and short walk to Burgis. But the closest MRT is Becoolen not Burgis ,so take note if you’re traveling MRT.
Stayed in April 2024
Reviewed: April 25, 2024
Valerie
GermanyRestaurant under maintenance at the moment, but that had no any impact on our stay at all. Air conditioning was directly blowing on our bed, that's why we turned it off during the night. Little room to place our bags/stuff.
Small but very comfortable room. Very nice location within the city, got everywhere in a short time!
Stayed in April 2024
Reviewed: April 23, 2024
Lecoy
MalaysiaLocation was great. Room was clean. The Morning Shift Front Desk was extremely helpful and friendly. Overall a good experience.
Stayed in April 2024
Reviewed: April 22, 2024
Anh
United States of AmericaIt is at convenient location, close your many bus lines & train, walkable to many restaurants as well.
Stayed in April 2024
Reviewed: April 22, 2024
Maijargal
MongoliaRenovation work was noisy
Location
Stayed in March 2024
Reviewed: April 22, 2024
Cham
SingaporeRoom too small
Location
Stayed in March 2024
Reviewed: April 21, 2024
Freya
United KingdomI didn’t like the wet room because everything got so wet all over the bathroom.
Very good value for money especially in a place like Singapore, the hotel is clean and the air conditioning and WiFi works very well.
Stayed in April 2024
Reviewed: April 20, 2024
Icaro
United KingdomThe room my wife and I stayed was very small with very small toilet but comfy bed. One small suitcase storage under the bed, the other suitcase was in the way. We didn't plan on staying in the hotel so was fine.
The hotel is very well located. Plenty of shops and restaurants around. Within relatively short walk you can be at Little India (one of the city's tourist spots). With an very short walk you can reach the nearest rain station that can easily connect you anywhere in the city (15mins to the famous boat hotel). Very clean place. Staff were always happy to help
Stayed in March 2024
Reviewed: April 18, 2024
Onhatai
ThailandCheck-in staff work slowly. I waiting around half an hour to Check-in.
Location, Room
Stayed in April 2024
Reviewed: April 17, 2024
Li
MalaysiaNo shower screen between shower and WC. The bathroom floor can be quite wet.
Hassle free check in and check out
Stayed in April 2024
Reviewed: April 16, 2024
Ruslan
United KingdomNo daily housekeeping Must changecbedsheet every two days for hygiene reason
Location good
Stayed in April 2024
Reviewed: April 16, 2024
Ruslan
United KingdomNo housekeeping daily
Location
Stayed in April 2024
Reviewed: April 16, 2024
Kim
Sri LankaGood size room. Very comfortable and I like the design aspect of the room. Great location with metro near by and plenty of places to eat. Staff were friendly, a little bit too busy, could have done with another person, but very helpful.
Stayed in April 2024
Reviewed: April 15, 2024
Lorraine
United Arab EmiratesUndergoing construction in the lobby. I asked for tea and coffee sachets in the evening, both nights, as you collect toiletries and refreshment sachets etc. at reception and they said they had none or I would have to wait for house keeping to refill it the following day, which was a little annoying as I'm sure its easy to have a box of both sachets on hand behind reception or be able to get them from the storage room easily. No breakfast being served at the moment. Check in was slow
Comfy Bed. In a good location which was within walking distance to a lot of things. Close by to shops and restaurants. Gym was ok with some cardio machines (bike, treadmill & Elliptical) and a decent size although dumbbell weights only go up as far as 10kgs. Rooms are small, which is expected in Singapore so its ok for a short stay
Stayed in April 2024
Reviewed: April 15, 2024
Ting
MalaysiaThe Aircon sometime hot and cold even adjusted the temperature. Some of the socket plugs cannot be use as it will trip the power.
Nearby to a lot of restaurants and tourist spots
Stayed in April 2024
Reviewed: April 15, 2024
Sandy
MalaysiaThe room is very small, but is good enuf for solo. No toiletries provided in room. You need to grab it at 2nd floor. No room cleaning even though I hang a note on door.
Location is ideal, near to train station, restaurant & shopping.
Stayed in April 2024
Reviewed: April 14, 2024
Geraldine
United Arab EmiratesRooms were considerably small but were very comfortable.
Hotel was comfortable and in a good location and easy to access public transport services by foot! Shower was amazing!
Stayed in March 2024
Reviewed: April 14, 2024
Gabrielle
United KingdomRoom was very small, find for 1/2 nights but you wouldn’t want to do longer
Very clean, a 15 min taxi into town
Stayed in March 2024
Reviewed: April 14, 2024
Tobias
GermanyPerfect location for sightseeing
Stayed in April 2024
Reviewed: April 13, 2024
Bingxing
Singapore1. Pillows are super high one, neck aching. 2. Room phone without proper guidance to call front desk. I try to dial randomly to try my luck, however nobody picks up the call. I purposely go down to 2F, however many people queue in front of counter for checking-in. Only one staff receives them…I don’t wanna bother him, then I returned to 7F. Sigh…
1. Perfect location, about 350 meters away from Blue Line (downtown line), about 650 meters away from Green Line (EastWest line), within walking distance. 2. Quiet, I stay at 7th floor, quiet.
Stayed in April 2024
Reviewed: April 13, 2024
Amr3zz
United Arab EmiratesRooms are really small and they didn't clean the room at any day, we are thinking maybe we should have asked for it
The location was good as its next to the Train station and staff was friendly
Stayed in April 2024
Reviewed: April 11, 2024
Juan
United KingdomSome commented about the street noise, but this isn’t the hotel’s problem. It is located right on a busy street with pubs and bars, in fact a plus if you want to grab a a quick drink before heading back to your room after a long day.
Location is perfect, close to Soho, local transport and Central area, a lot to view at walkable distances. Rooms decent sized, bear in mind you are in HK Central so property and hotel room sizes in general are premium or very expensive. Ideally ask for rooms in top floors 15 + so local street noise don’t disturb your sleep, after long days walking sightseeing noise could be heard in the evenings but wasn’t an issue at least for us. Walking distance to HK train station, 15 mins, handy when coming and going to the airport using the Airport Express. 5-10 min walk to Central station and trams. Remember you are at the heart of the city so taxi is always an option but be prepared to be stuck in traffic, always easier to walk.
Stayed in April 2024
Reviewed: April 11, 2024
Andrey
RussiaThe staff was very helpful. The room is quite small but enough for a couple. There is a room to store bags after check-out for several hours.
Stayed in April 2024
Guyancourt, France
Meerbusch, Germany
Rothenburg ob der Tauber, Germany
Essen, Germany
Oamaru, New Zealand
San Rafael, USA
Jasper, Canada
Dubrovnik, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content