Lobby is too small

Location Cleanness Staff Services

Stayed in May 2024

The process at the main entrance door is very chaotic. The doormen do not open the heavy doors for all guests only certain guests. They are busy engaging in conversation with themselves. I have highlighted this ok my previous stay as well but it hasn’t changed.

The club lounge facility and staff were amazing. Food in the lounge was of a high standard. The room was spacious and good views.

Stayed in May 2024

Room and restaurant

Stayed in April 2024

nothing

Everything was perfect, i strongly suggest to take the club option and also the rooms with views. The view from the room was exactly like it is advertised. We also got all the support from the staff, thanks to all of them but especially from the ones in the club floor.

Stayed in February 2024

I can’t say anything bad

It’s location, cleanness and staff’s attendance

Stayed in April 2024

Nothing at all

Probably the best hotel in Istanbul. Especially, the stuff, Mrs. Eylem from club lounge, Mr. Seçkin at the reservation and many more from the entrance to lobby, welcoming desk of atelier restaurant and blue bar. They all make you feel home with a great family.

Stayed in April 2024

Outstanding service, super welcome . Specially Rima concierge at club house she so a superb job to change my flight ticket

Stayed in April 2024

The pricing remains relatively high, and I was unexpectedly charged a parking fee, which is not typically the case with the Ritz-Carlton hotel chain. Additionally, the hotel lacks suitable locations for taking quality photographs, and the room size is smaller compared to other Ritz-Carlton hotels I have visited.

The view is fantastic, though it would be enhanced by the addition of a designated viewpoint for photography. The room is excellent; however, the park view is somewhat limited. Additionally, the executive lounge could see improvement—it offers only a relatively small selection of options.

Stayed in April 2024

I gave them my reward number 851908871 to add it for the six nights. But they added only one night. Please help

Management and staff

Stayed in April 2024

Almost nothing…the only one thing would be the limited lobby area…

Very welcoming staff

Stayed in April 2024

- Location : It is in the central location but to walk from hotel to sightseeing place or to public transit. We need to walk down/up the slope for 5-7 minutes and go around a building to get to hotel main entrance. Having said that, it is very convenient to walk down to Domabache palace and along the street where we can access the metro.

- Room has partial view of Bospherous and can see Dolmabache. Love the space and coziness of bathroom which has nice branded amenities. - Breakfast has the good spread ( not too many and not too few). Staff at breakfast is energetic and efficient. It was busy when we booked and they manage it very well.

Stayed in April 2024

Nothing

Room view

Stayed in March 2024

Nothing - but maybe it's not the most central location. You need to walk 20 minutes to be near key neighbourhods or landmarks.

Incredible place and the staff are extremely professional, attentive and helpful. The rooms are very spacious and comfortable even for 3 people. The hotel is very luxurious. Breakfast was amazing. We also had dinner at Nobu one night and it was lovely. We were given late check out with no issues. Staff are always extremely helpful and customer centric. Location is nice - overlooking the bosphorus and near one of the key piers we took a bosphorus tour from.

Stayed in April 2024

All was good. Location is good but if one decide to walk is a bit hilly and with the traffic not very friendly or easy

Beautiful hotel with amazing view to Bosphorus. Great breakfast and very comfortable room.

Stayed in February 2024

We received an upgrade, which was very unexpected and so great! The staff was so lovely, we got an nobu suite with a fantastic jacuzzi and terrace for free! Amazing experience! We would definitely come back!

Stayed in April 2024

The doormen at the main entrance could have been more attentive. On a few occasions they were busy in their own conversations and we were left to open the heavy door when leaving the hotel.

Staff were attentive and their service was exceptional. We stayed in a Park Suite and the room was superb, very classy and comfortable furnishings. We had club lounge access which was amazing. The quality of food and beverages exceeded expectations and the staff in the lounge were amazing.

Stayed in April 2024

Sadly the pool area and restaurant on that level was closed for renovations so nowhere to sit outside and relax.

A beautiful hotel in a terrific location. It was walking distance to many attractions as well as the tram line. The room we had, had the most stunning views! The buffet breakfast was excellent.

Stayed in April 2024

Nothing , it was wonderful

The opulent surroundings , the views , the food ! The staff !

Stayed in April 2024

Overpriced items in the minibar fridge and the advertisement on Booking.com does not exclusively specify that there are additional charges on using the items in the minibar fridge.

Great location, amazing comfortable beds and wonderful views of the Bosphorous from the room. Staff is great, food is great at the Hotel and there are great facilities for everyone, especially for families with children there is a kids play room facility on site.

Stayed in April 2024

The fact that you had to eat in the Blu Lounge after 10.30pm. The problem being it is full of people smoking.

Stayed in March 2024

Our room was not cleaned one day until -0.39 pm. We had to call housekeeping.

The lock in of room was broken for 11 days, we had go go down 3 times a day to ask foe a new jp.

Stayed in March 2024

Long wait for elevator at times

Location, service.

Stayed in March 2024

NA

It’s a beautiful hotel in a very central location. Facilities are excellent and the staff are exceptional! Polite , friendly and welcoming.

Stayed in April 2024

Indulge in an unparalleled experience where every step onto the property feels like royalty. From the exquisite facilities to the delectable cuisine at the restaurant, every aspect exudes excellence. The staff goes above and beyond with their kindness and helpfulness, making it one of the most memorable hotel stays I've ever experienced. Words can hardly capture the level of excellence here; it's a place I'll undoubtedly return to, and one I wholeheartedly recommend to everyone. With a perfect location and majestic views, it's an experience that's truly worth every moment.🔝🙌🏻

Stayed in March 2024