Noticeably older looking than photos display. It seemed that there might have been an renovation/update to part of the facilities but not all- that’s just my impression. I didn’t appreciate being put into a room with an adjoining room as a solo female traveler especially on night two when the adjoining guest tried to open the door between the rooms.

Good location near downtown center of Troy. Very clean. Breakfast was standard bland hotel food, but warm and a lot of variety and options whatever your food needs (veg. Etc…) I didn’t interact with the staff a lot- but when I did they were polite and friendly.

Stayed in May 2024

Not enough towels in room. Small.

Breakfast was great. Coffee could be better.

Stayed in March 2024

Parking

Stayed in March 2024

Staff was uninviting. They didn’t smile at me.

The location was amaze balls!

Stayed in March 2024

I had a connecting room and the people in that room was very noisy late at night interrupted my sleep

Mostly everything was good.

Stayed in March 2024

A little unsure of safety of surrounding area, could use an extra blanket and full size pillows

The staff and breakfast were wonderful. It was very clean and they catered to my dog and I

Stayed in February 2024

Location was great. We didn't do the breakfast.

Stayed in February 2024

Fridge made a horrible noise and the air on/heater was very loud when it kicked in.

Great staff and comfortable bed.

Stayed in January 2024

The grey walls. Not all greys are equal. Sherwin Williams- Agreeable Grey may have been a better choice, it’s softer, warmer, and inviting. The hot food, at breakfast, wasn’t hot. The mattress was okay, but very springy, it could have been more comfy.

I liked the ease of access, even on the 3rd floor. The pharmacopia products were so good! The fresh look and the music in the lobby - gay vibes. We appreciated the lower cost on this trip. We had looked previously and saw $300-$400 a room mid-summer. Smh.

Stayed in January 2024

The heat was very dry so we had to keep the temperature down to be comfortable. Also the TV would quit randomly while watching at night. The shower could use a bar to grab because the floor was slippery so you had to be careful. We are both 70 so a bar to grab inside would have been helpful because grabbing the door handle only made the door open so no stability.

I liked the location only 10 minutes away from family. Breakfast was good. The staff at check in upgraded our room with a shower instead of a tub because the last Holiday Inn we stayed at in Virginia the night before had a tub/shower combo that was not flat and we both almost fell because it was slippery and bowed at the bottom very narrow.

Stayed in November 2023

The heater is a little noisy but not a big deal

Very nice room, clean and comfortable

Stayed in November 2023

Great breakfast and coffee. Staff was very nice. Hotel was clean.

Stayed in August 2023

The parking lot was filled and I needed to park my car across the street at a different business center. Just because of the location, I was worried my car would be broken into.

Breakfast was good, satisfied what it needed to (had pancakes, potatoes, sausages, a variety of cereals, etc. Check-in was relatively painless, room was clean enough for the one night.

Stayed in September 2023

I wish there was a small hot tub or sauna

Great stuff location and breakfast the room was clean,

Stayed in September 2023

People were heard singing all night long which interfered with sleeping

Stayed in August 2023

N/A

Location

Stayed in July 2023

Bed .made a lot of noise and needs replacing

Charisse was very helpful at the front desk and gave a great food recommendation

Stayed in June 2023

Current parking.

Location is key. The parking issues are being worked on.

Stayed in May 2023

bathroom was small poor vanity space

friendly staff

Stayed in May 2023

I feel the front desk staff could of been a little more helpful/pleasant - Staff didn’t greet patrons as they came & went We stopped at the front desk twice & the staff did the bare minimum -certainly no above & beyond here - on one occasion- the staff appeared to be texting- she did not respond to a question we asked- never looked up & walked away without a response at all ?! It’s too bad b/c it is a beautiful hotel I’ve stayed at hotels in the past that cost a lot less than Troy BW - were not updated or remodeled- but the staff was amazing- I’d almost rather stay there & deal w pleasant/friendly staff

The hotel appears to be newly renovated The atmosphere was very pleasant The rooms were clean I will definitely return to this location

Stayed in March 2023

Soundproofing.

Good breakfast, hot food, but no fruit.

Stayed in February 2023

there was no alarm clock in the room

it was clean

Stayed in January 2023

Very good location. Nice, clean, welcoming.

Stayed in December 2022

entrance and parking are still limited by property size.

clean and modern. updated throughout.

Stayed in October 2022