The only complaint we had was the hallway had a weird smell, like cigarette smoke. But once you got in to the room everything was super clean.

The young woman at the front desk was always so friendly and helpful! It was a nice little get away. Very close to everything. The pool was very nice and warm. The staff was so nice and enjoyed the free breakfast.

Stayed in April 2024

We would have reused our towels but there was no towel rods.

Stayed in May 2024

Parking was a little tight my door was dinged.

It was clean, the staff was friendly and everything was provided for a comfortable stay.

Stayed in April 2024

There was a horrible smell in the hallway just outside of the elevator. Either we got used to it or the smell faded during the 2 days we were there.

Our purpose for coming to Ashville was to visit Biltmore. This hotel served us well - they offered breakfast in the morning and the rooms were clean and comfortable.

Stayed in April 2024

The description and pictures of your “booking” are a little deceiving. We thought we were booking a king suite with a tub since that’s what it said and showed but when we got to our room there was not a tub. We had to get our room switched because we have toddlers and a tub is essential. Tyler had to physically check every room for a tub(which he is an absolute rockstar for doing and he did it with a smile and was so kind about it). So I definitely think the management needs to add that info about the rooms so their staff doesn’t have to physically check for things. We ended up in a smaller bed than we needed but we made it work as best we could.

Loved that the property was away from the center of town but only a 5 minute drive to it. We utilized the indoor pool daily. The staff were all super helpful. When we checked in Tyler was so nice and helped get things straightened out for us. The breakfast was pretty typical. Room was clean and had a decent amount of space that we were able to comfortably fit a pack n play as a crib for our youngest.

Stayed in April 2024

The room did have a slight musty/moldy smell which is not uncommon in this more humid environment. The person upstairs sounded like a walking elephant which was disturbing late at night and early morning. Not having carpet probably added to the problem, although I liked not having carpet on the floor. The mattress either needs to be flipped more often or changed as it was breaking down creating a "pit" to sleep in.

The facility and room was very clean. Check in and check out was very easy. Breakfast had a variety of options which met my needs. I liked the parking in a more secure location, but it was a little tight when all the spots were filled. It was very close to all the highway accesses and local attractions. Restaurants were within a few miles of driving in any direction.

Stayed in April 2024

That the bed wasn't attached to the head board. I leaned back on to the bed and it moved out from under me. And the chair slid on the floor way to easily. It almost slid out from under my husband when he went to sit down. Other then that we had no complaints.

It was very clean and comfortable and close to builtmore.

Stayed in April 2024

Clean, comfortable hotel with decent proximity to downtown Asheville and the Biltmore.

Stayed in April 2024

We stayed in the handicap room. The soap dish was a wire rack, the soap fell through it and my husband could not bend down to get the soap. Not practical.

Roomy, comfortable bed. Very close to Biltmore and economical. Nice breakfast.

Stayed in April 2024

staff wasn't helpful in finding a restaurant closeby when I got there. I would think that would be common question.

Stayed in April 2024

We could all the noise from the stairs and rooms above us. The TV needs improvement with channels. The remote worked poorly.

The property was nice and up to date. The price was great.

Stayed in April 2024

The breakfast area was well stocked and kept clean. The selection was limited but adequate. Our room was clean, recently remodeled, and quite large. The view was of a lovely green hedge row. All interactions with staff were friendly and positive. The location was awesome and the hotel was well insulated against noise.

Stayed in April 2024

Our king size bed was definitely worn. It actually sunk down in middle. We were able to get some sleep, but I do believe it’s time to be replaced.

I loved the easy access to the highway

Stayed in March 2024

The bed was not good. Room 310. Breakfast is good but gets crowded and difficult to serve

Great location and clean

Stayed in March 2024

Some staff were not very friendly

room location free breakfast

Stayed in March 2024

Building getting run down. The doors to rooms were pretty bad - crooked with gaps that let light and sound through and are really hard to open and close. They really need to be replaced.

Breakfast was fine and things were clean. Staff were nice.

Stayed in March 2024

And you can hear the people above you so sound roofing was not strong enough.

Modern decor, breakfast choices and free parking.

Stayed in March 2024

The breakfast was mostly prepackaged food and the waffle batter had too much water in it.

The hotel and the staff were very nice and helpful. Loved the hot shower but if you have kids be careful very hot water pressure is amazing. The breakfast was something to put on your stomach but if you want a fresh hot breakfast find something local

Stayed in February 2024

My only complaint which wasn’t a huge deal was that when we went to use the fire pit they were out of propane . I feel that if they have a fire pit to offer customers then they should have a spare tank on hand .

The hotel was WONDERFUL. We paid a very reasonable price so we were wondering how the quality of the stay would be but it was excellent . The hotel is very clean , the staff are nice and professional and the location is perfect. I have to brag on the cleanliness . I actually clean homes for a living so I’m pretty hyper vigilant when it comes to cleanliness . This hotel was pretty close to spotless . Our room was wonderful and good smells throughout the entire hotel. No stained carpets or scuffed walls . The location is pristine and right off the interstate . We were no more than a 5-10 minute drive to all the things we wanted to do. There were plenty of restaurants and breweries within a 4 minute straight shot drive . The staff was extremely pleasant from check in to check out . Customer service is really important and something that lacks these days so it was good to see happy employees .

Stayed in March 2024

Nothing to dislike.

Nicely maintained.

Stayed in February 2024

parking was tight

location and staff

Stayed in February 2024

Breakfast could have more options but not a deal breaker

Had a great stay and staff was very helpful

Stayed in February 2024

Rooms weren’t as sound proof as I’d like.

Good value for the price. Checkout staff were friendly and quick. Also, good amount of breakfast options.

Stayed in February 2024

Maids are very loud in the hall a.m.

Updated, staff was friendly at front desk.

Stayed in February 2024