The mattress has an automated app to adjust for different firmness but wasn’t working. I called and was told an engineer would come up in 5-10 minutes but didn’t come or fix the problem. Not that we had a less good night sleep, but if you’re told that there’s a mattress Contrôle available for every bed, at least one bed should be able to do the job.

Loved the location, 2bedroom suíte, Spa was great. We ate at the restaurant for lunch and once for dinner and the food was delicious. Employees were nice and respectful at all times. We’ll definitely come back

Stayed in February 2024

The menu for the Strand was very limited in choices and overpriced for what you got. There was no comfort or bar food so sitting in the bar area was not attractive.

I loved that it was so easy to get to the beach from the hotel. The pathway was easy and the bubbling pool of water made it easy to clean the sand off my feet. There were lots of places to choose from where to sit outside and it never felt crowded.

Stayed in February 2023

I was annoyed by thee false fire alarms within three days. it’s especially disturbing early in the morning. it’s stressful to decide whether to stay put or leave with your valuables. I decided to wait. Thankfully, when I expressed my stress to the staff, I got a discount on one of my treatments

Great staff, and wonderful treatments at the spa. It was easier than usual to book facials, massages and other therapies because of the season.

Stayed in May 2022

The restaurant and bar offer limited menus and the prices are excessive considering the simple ingredients and plain fare. The fitness classes were also very limited compared to previous years.

High standards for cleanliness, friendly professional staff, location and spa/beach amenities.

Stayed in March 2022

under staffed confused sometimes mail room very bad

rooms , gym and spa

Stayed in March 2022

Dining at the restaurant is extremely expensive. some amenities and treats aren’t available (free bottle of water , turning out at night,printed schedules.

Excellent treatments at the spa with outstanding therapists Friendly staff The facilities are now open fully as they were in the pre-Covid era. Access to the lockers and spa facilities is now open

Stayed in February 2022

Great

Stayed in November 2021

Breakfast was good. Dinner menu too limited

Stayed in November 2021

Did not allow a late check out which was disappointing

Large suites Nice fitness facility Great valet

Stayed in June 2021

The 1br apartment could have used one more half-bath.

Staff was great! Very nice facilities.

Stayed in June 2021

The most pet friendly place ! Total concept for wellness and a bit long stays! We will be coming back over and over❤️

Stayed in December 2023

Breakfast at the restaurant was a disappointment. The bell guy was pushy with the tips.

I liked everything- spa, beach, vibe, rooms size, cleanliness.

Stayed in October 2023

It used to be an exceptional hotel- I’ve been coming to relax and recuperate there since 2008. Unfortunately in a recent few years it’s getting worse and worse. It’s very sad for me to see how resort is offer less and less and charging more and more

Stayed in September 2023

StFf and cleanliness

Stayed in June 2023

everything

Stayed in September 2022

This review is hidden because it doesn't meet our guidelines.

Its too expensive for what it is. Its a 3 star hotel with 5 star prices. We stayed in a 1 bedroom suite (with pull out sofa, kitchenette, and view of the ocean). The sofa bed's mattress was 1" thick (and had a stain on it) and made it impossible to sleep comfortably for our daughter. They did provide a roll away the next night which was much better. For $1600 per night, we expected more. We waited until 345pm to check in and it seems as though the room was cleaned in a hurry and not completely--the bathroom wasn't as clean as it should have been.

Location is excellent....right on the beach with staff helping with chaises/food. This was the best feature of the hotel. The room was quiet and had a nice partial view of the ocean.

Stayed in February 2022

Prices are higher and the amenities have disappeared. I understand that the Covid-19 pandemic has had a serious impact on the way things are run. Nevertheless, I was frustrated by the the lack of lockers, showers, jacuzzi, bathrobes and other amenities provided as you entered the spa; you have to change in the treatment room. Some of my therapists have left.

The staff was pleasant and courteous. The room was cleaned thoroughly. I was very happy with the services provided by the Salon and the beauticians. It was good to see again staff from the pre-Covid period

Stayed in May 2021

The entire place was closed due to covid when fl is supposed to be open this is unacceptable for a $800/night hotel...then as you check out they try to charge you a facilities upcharge for the workout facility...also the layout is ridiculous and not easy to get around and very dark...all and all a miserable experience. The beach area was disgusting and dirty

the bed was fairly comfortable

Stayed in May 2021

The rooms are dated, the furniture was old and smelly. The carpets in the hotel rooms are dirty, had stains, and smelled funny. We had a one-bedroom, and there were no closets, wardrobes in the living room area even though they list one-bedrooms for 3-4 people, and we told them that we would use the living room convertible sofa as a bed. So the person who stayed in the living room had nowhere to put their clothes in. No drawers, no cabinets or wardrobes. Also, there was only one chair in the huge living room area, other than the convertible sofa bed. The kitchen utensils and coffee cups were old and dirty. Coffee cups had old coffee stain in them. The coffee machine was dusty; we never used it cause it looked dirty. The beds are so soft and uncomfortable, you sink deep in them and feel like drowning. The room had this funny smell that made me wake up from sleep one night. The location of the hotel is not great. There is not much good food option in the neighborhood. We had to depend on the hotel restaurant in the mornings because of having a small kid with us, and it is an absolute disaster. The restaurant is overly priced. They serve pre-fried and microwaved french fries!!. The breakfast at IHOP across the hotel is probably better than this restaurant with a quarter of its price. We only had one lunch there, and it was awful, so other than getting some breakfast, we never ate any other meal at the restaurant.

Common areas are nice and the staff is very friendly. The common areas were not very crowded and they were clean. Can't think of anything else.

Stayed in May 2021

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Stayed in December 2023

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Stayed in September 2023

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Stayed in November 2022

There are no comments available for this review

Stayed in December 2022