5511 West Bell Road, Glendale, AZ 85308, United States of America
#27 of 34 hotels in Glendale
Guests' ChoiceBased on 495 hotel reviews
6.8Cleanliness
7.3
Comfort
7.4
Location
8.1
Facilities
7.0
Staff
8.0
Value for money
6.9
Free WiFi
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 22, 2024
Maria
United States of AmericaMy room had a bad smell every time we entered.
The room was clean & comfortable.
Stayed in April 2024
Reviewed: April 10, 2024
Torres
United States of AmericaTV would not turn off. Had to unplug.
Staff was wonderful, check in process was seamless, room was comfortable.
Stayed in April 2024
Reviewed: March 20, 2024
Walter
United States of AmericaWas ok
Stayed in February 2024
Reviewed: March 11, 2024
Joan
United States of AmericaKayla was awesome. So friendly, polite and upbeat. She got us what we needed to be able to shower with a broken arm. She also made arrangements so that we could leave our luggage at the hotel when we went out after we checked out on our last day.
Stayed in March 2024
Reviewed: February 18, 2024
Tempress
United States of AmericaUpgrade bathtub
Room is just the right size. King bed was comfortable. Breakfast was ok
Stayed in February 2024
Reviewed: February 12, 2024
Destiny
United States of AmericaThe price it was clean and staff was greeting and friendly
Stayed in February 2024
Reviewed: February 4, 2024
Shawn
United States of AmericaNo pool or hot tub working…
Clean bed.
Stayed in January 2024
Reviewed: February 3, 2024
David
United States of AmericaBreakfast was ok. Not great. Food was being taken away while we were still in the room.
Stayed in January 2024
Reviewed: January 22, 2024
Bonnie
United States of AmericaWe had an added charge on our bill and nothing in writing nor were told what the charge was for. We think the $24.00 charge was for a front desk person had to come tinker with the TV.
Cleaning staff dressed well and kept the place clean and were friendly and nice. One lady at the front desk made the comfort inn.
Stayed in January 2024
Reviewed: December 19, 2023
Alexandria
United States of AmericaThe room smelled really bad, almost suffocating when you took a breath
It was close to where we needed to be
Stayed in December 2023
Reviewed: December 6, 2023
Searray
United States of AmericaHow early the pool closes
Love love the breakfast don't ever take the waffles away
Stayed in November 2023
Reviewed: October 24, 2023
Montana
United States of AmericaWe stayed in the second floor and I thought it was weird that you couldn't close the thick curtains all the way. We ended up using a hair tie to tie them together so we could have and feel we had privacy. Even after paying for your room. At the hotel we had to pay an extra and refundable $50 deposit. That's pretty standard at most hotels. But when we checked out. They said that we were getting $47 back. She then in a very condescending way, told me and pointed at all these signs that say that they would keep $3 fee for this. There's no reason for them to charge me .ore fees. I already paid a bunch of fees booking this room and it should at least mention that there would be More fees when arriving and paying this deposit. The accumulation of fee is getting ridiculous and if I would know what my total price would of been. Maybe I would of look at somewhere else.
Friendly staff. The room was clean. Breakfast was decent, basically what you'd expect; sausages, eggs, waffle maker, etc.. Lots of stores and restaurants around the hotel, including the bank we use back home.
Stayed in October 2023
Reviewed: October 20, 2023
Jamila
United States of AmericaClean and pleasant
Stayed in October 2023
Reviewed: October 13, 2023
Ivy
United States of Americathe room smell like someone throw-out even after the staff clean the carpet . we book three night but only stay for two night. No shower cap and body wash and shampoo is too small .
the location is good everything is surrounded with stores.
Stayed in October 2023
Reviewed: October 3, 2023
Vanessa
United States of AmericaRoom was a little dusty
Convenient, friendly staff, good breakfast spread
Stayed in October 2023
Reviewed: September 15, 2023
Battaglia
United States of AmericaBuilding quite old, and small inside of the room. Bathroom was very uncomfortable, but the hospitality of the staff compensates for that.
I liked the staff. They made one feel welcome. You felt free to ask questions. They were genuinely interested in why you needed to stay at their facility . Sometimes a reason for having to stay in a hotel is not for pleasure. We had an emergency, and they were very helpful in taking care of our needs. There was a free hot breakfast on top of all that. Much needed.hot breakfast. I would stay there again. Also I felt safe there which speaks volumes. Thank you. Carol Battaglia
Stayed in September 2023
Reviewed: August 12, 2023
Margaret
United States of AmericaBathroom
Location
Stayed in August 2023
Reviewed: August 3, 2023
Shellie
United States of AmericaI didn't like the spider in my bed when I pulled back the sheets
The free bkft, nice size room, great view of the firework show
Stayed in July 2023
Reviewed: July 30, 2023
Brenda
United States of AmericaThe dining area was warm which didn’t made it as enjoyable as hoped for and guests we’re taking food to their rooms where it was cooler. This is truly the only thing I could think of that could be improved upon.
Front office staff, cleaning ladies, the breakfast worker/filler/keep it clean person we’re all friendly and it wasn’t for a show, they meant it. Waffles were amazing
Stayed in July 2023
Reviewed: July 25, 2023
Ambar
United States of AmericaDidn’t have my room close to each other
Breakfast was ok
Stayed in July 2023
Reviewed: May 15, 2023
Shanna
United States of AmericaThe night audit employee did not leave a note for a late check out the following day, which caused issues with our stay the following day as the morning staff had no knowledge of the request from the night before. It is the little things that can cause a negative impact on a guest's stay. I would suggest having night time staff being diligent about making sure the they are communicating any requests to the morning staff to avoid confusion.
The General Manager was helping with the breakfast, very involved with guest services and had a friendly face. Very welcoming and friendly at check in and check out.
Stayed in May 2023
Reviewed: April 30, 2023
Jordan
United States of AmericaRoom smelled weird, sink smelled really bad. Staff cleaned the room and sink but the smell came back after a few hours. It wasn't over powering enough to move rooms but the room really needs a deep clean and the drain in the sink needs to be checked.
Convenient location, great service, friendly staff. Breakfast was probably the best of any hotel I have stayed in for what it is. Overall the hotel is clean and well kept. Bed was super comfortable and plenty of pillows. Wifi was fast enough for me to conduct my business remotely. Lots of food and stores nearby.
Stayed in April 2023
Reviewed: April 20, 2023
Ryan
United States of AmericaThe Wi-Fi signal was the main thing I did not like. That is really my only complaint.
The complementary breakfast was okay, the room was clean enough. After reading so many reviews for other places online I didn’t have high hopes but it was fairly clean. Would not mind staying here again over other motels.
Stayed in April 2023
Reviewed: March 28, 2023
Reynaldo
United States of AmericaServe different hot food
It was good, but it was eggs and sausages every day.
Stayed in March 2023
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