3555 FM 1960 West, Houston, TX 77068, United States
#201 of 430 hotels in Houston
Guests' ChoiceBased on 192 hotel reviews
7.7Cleanliness
8.1
Comfort
8.1
Location
8.1
Facilities
7.9
Staff
8.7
Value for money
8.0
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 March 2022
Michael
United StatesI had to change rooms due to tv not work and the room wasn't discounted.
Location
Stayed in March 2022
Reviewed: 1 December 2021
Silvia
United StatesThe smell in the lobby especially, it smelled so much like gas or something. And in the room too, there was some type of bad odor.
The quietness
Stayed in November 2021
Reviewed: 12 October 2021
Blake
United StatesNothing staff on all shifts was so helpful and nice.
Close to everything downtown
Stayed in October 2021
Reviewed: 4 October 2021
Moneyteam
United StatesIt was great and clean, no complaints. Great comfortable location.
Stayed in October 2021
Reviewed: 25 July 2021
Karen
United StatesProperty was poorly maintained especially exterior. Very small, dark room. Intended stay in Houston was 14 days, switched to LaQuinta after checkout from your hotel for remainder of trip.
Stayed in July 2021
Reviewed: 27 May 2022
Anonymous
United Statesthe staff was nice.
it was close the place we needed to go for our event.
Stayed in May 2022
Reviewed: 23 March 2022
Anonymous
United StatesIt did have a stench or smell. And they said they had grab and go breakfast but when I checked out around 7 am there was only plastic cutlery sets
I guess I was expecting it to compare to another location I had recently visited near by which was exceptional and also had hot breakfast. But it didn’t only plus was location
Stayed in March 2022
Reviewed: 28 February 2022
Anonymous
United StatesBreakfast is refrigerated and you have to heat it in your room.
good location!
Stayed in February 2022
Reviewed: 5 January 2024
Anonymous
United StatesIt smelled very humid in the room.
It was near my sister’s house!
Stayed in January 2024
Reviewed: 18 September 2023
Anonymous
United StatesHumid rooms & bugs
Location
Stayed in August 2023
Reviewed: 19 September 2022
Anonymous
United Stateswe went for 2 days to a wedding with the whole family we stayed in 4 rooms the service is very comfortable the rooms are very clean everything works well everything telephone internet comfortable and clean beds there are no noises the pool is always clean the employees are excellent especially the person who attends breakfast in the morning
the hotel is very clean very organized and comfortable
Stayed in September 2022
Reviewed: 23 May 2022
Anonymous
United StatesThe room we were in smelled stale and like wet carpet
Stayed in May 2022
Reviewed: 26 September 2021
Anonymous
United StatesI ask to look at the room before I paid. The Front Desk Ckerk was really nice and didn't have a problem with me checking the room out. It was when she open the door, the smell was so strong...stale, mildew unclean odor. Not a fresh clean smell at all. It took my breath away it was so bad it had my eyes stinging and before I could get back to the car I had an asthma attack. The Clerk had to ask if I was okay. She apologized for the smell, she showed me 3 other rooms, and all of them the smell just seem to get worse.
The Front Desk Clerk
Stayed in September 2021
Reviewed: 3 August 2021
Anonymous
United StatesI have no complaints everything and everyone was on point from the morning shift to evening shift
I love that the hotel was in the heart of everything from grocery stores to restaurants
Stayed in August 2021
Reviewed: 30 July 2021
Anonymous
United StatesThe a/c was not blowing cold air. We asked for a different room but the manager went to our room when we were gone and said it will cool down after few minutes. The entire night it was the same thing.
Pool.
Stayed in July 2021
Reviewed: 15 April 2024
Kia
United StatesThere are no comments available for this review
Stayed in April 2024
Reviewed: 1 April 2024
Clemencia
United StatesThere are no comments available for this review
Stayed in March 2024
Reviewed: 19 February 2024
Nicholas
United StatesThere are no comments available for this review
Stayed in February 2024
Reviewed: 1 January 2024
Anderson
United StatesThere are no comments available for this review
Stayed in December 2023
Reviewed: 20 November 2023
Ijeoma
NetherlandsThere are no comments available for this review
Stayed in October 2023
Reviewed: 22 October 2023
Salcido
United StatesThere are no comments available for this review
Stayed in September 2023
Reviewed: 8 October 2023
Kayla
United StatesThere are no comments available for this review
Stayed in October 2023
Reviewed: 14 August 2023
Justin
United StatesThere are no comments available for this review
Stayed in August 2023
Reviewed: 18 July 2023
Monica
United StatesThere are no comments available for this review
Stayed in June 2023
Reviewed: 16 June 2023
Hernandez
United StatesThere are no comments available for this review
Stayed in June 2023
Heidelberg, Germany
Sarria, Spain
Paris, France
Saint-Tropez, France
Cadzand-Bad, Netherlands
Akureyri, Iceland
Whitby, UK
Florence, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content