2000 Hard Rock Road, Irving, TX 75061, United States of America
#49 of 86 hotels in Irving
Guests' ChoiceBased on 1191 hotel reviews
7.5Cleanliness
7.9
Comfort
7.9
Location
8.1
Facilities
7.6
Staff
7.9
Value for money
7.8
Free WiFi
7.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 25, 2024
Chye
SingaporeQuite dated and can use a refresh
Clean room
Stayed in April 2024
Reviewed: April 22, 2024
Hotel
VietnamBefore arrival I asked two times about the airport shuttle but apparently those were not replied. On 17th April 2024, the hotel phone system was down, for over an hour I could not call back the hotel to arrange airport shuttle so I had to call Uber instead, bit of nuisance for a traveller.....
Staff are generally friendly and helpful.
Stayed in April 2024
Reviewed: April 16, 2024
Christina
United States of AmericaThe bathroom floor tiles were loose and did not feel safe stepping on them. You could tell there were repairs made recently.
The location and the price. The hotel has free breakfast.
Stayed in April 2024
Reviewed: April 12, 2024
Liz
United States of AmericaSomething was wrong with the pixel of the TV. There were vertical lines in one side of the TV. The room was next to the side door exit and the door kept slamming anytime someone came in and out.
Our room was large. Bed was comfortable, great location.
Stayed in April 2024
Reviewed: April 9, 2024
Kathleen
New ZealandHotel a little tired!
Handy to airport.
Stayed in April 2024
Reviewed: April 9, 2024
Stephanie
United States of AmericaA little dated but not a deal breaker for me
Friendly helpful employees
Stayed in March 2024
Reviewed: April 8, 2024
Kenneth
United States of AmericaShuttle requires users to phone from DFW airport -- and they do not recognize where the DART train is located (it is at Door A10, but only people exiting the airport proper can see this).
OK breakfast included. Room and hotel are a bit outdated, but reasonably clean. Shuttle serves DFW airport itself, plus also the (remote from airport) rental car facility.
Stayed in April 2024
Reviewed: April 8, 2024
Gretchen
United States of Americaextend the breakfast hours for late arrivals, please.
breakfast appeared good but was only till 9:30 and we arrived late having checked in late in the evening.
Stayed in April 2024
Reviewed: April 5, 2024
Thiessen
GermanyA little too loud in the room you can hear all the background noise. If you arrive later than 22:00 there is no shuttle service had to take a cab at your own expense. No USB charging function, you need a plug
Room was clean. Breakfast is very tasty.
Stayed in April 2024
Reviewed: April 2, 2024
Kerry
United States of AmericaI loved the breakfast in the morning.
Stayed in April 2024
Reviewed: March 27, 2024
Michele
United States of AmericaClose to a good restaurant
Stayed in February 2024
Reviewed: March 14, 2024
Angie
United States of AmericaThe smoke detector kept going off in the pool . It was annoying
It was nice
Stayed in March 2024
Reviewed: March 6, 2024
Michele
United States of AmericaShuttle took 25 min at airport for pickup and we were there in a cold snap. But that was all.
Staff was helpful. Shuttle was convenient. Very close to a good restaurant and breakfast was hot.
Stayed in February 2024
Reviewed: March 3, 2024
John
AustraliaCouldn't get a shuttle to train station 5 minutes away where they did offer free on previous stays
Location, value, friendly staff, free airport shuttle, close to shops, food, etc
Stayed in February 2024
Reviewed: February 9, 2024
Laconda
United States of AmericaThe bed was a little uncomfortable.
It was really clean and neat. The staff was really nice.
Stayed in February 2024
Reviewed: February 5, 2024
Christina
United States of AmericaAfter the first night, the key didn't work.
Rooms were clean
Stayed in February 2024
Reviewed: January 27, 2024
Robert
CanadaWouldn't recommend if your primary interest is the pool. It was okay, but neglected and very basic.
Location, shuttle, breakfast and overall value.
Stayed in January 2024
Reviewed: January 21, 2024
Kim
United States of AmericaThe stay was great, the facilities little worn.
Breakfast very good. Staff Excellent. Shuttle service Excellent.
Stayed in January 2024
Reviewed: January 20, 2024
Cynthia
United States of Americathe pillows are not comfortable, and I've always felt that the bed could have an extra blanket or at least one in the room, if needed.
Stayed in January 2024
Reviewed: January 19, 2024
Shelton
United States of AmericaHad a little trouble with getting picked up on a late flight at DFW, 10:20pm, ended up requiring me to get a taxi after an hour wait in 13 degree weather with no winter clothing.
Well managed, clean, comfortable, nice staff, accommodating. Close to great places to dine.
Stayed in January 2024
Reviewed: January 12, 2024
Kayla
CanadaStaff need to step it up a notch Getting people when they first walk through the door and when you see guests. Example : Good Morning More personable would be an asset to your business
Cleanliness Price was reasonable
Stayed in January 2024
Reviewed: January 3, 2024
Emmanuelle
United States of AmericaThe room was nice and well-maintained.
Stayed in December 2023
Reviewed: January 2, 2024
Vanita
United States of AmericaWould help to have more vending options for those traveling late
Location was good, close to DFW. The room was clean. Nothing fancy, but exactly what I needed.
Stayed in December 2023
Reviewed: December 31, 2023
Jennifer
United States of AmericaProperty is outdated, staff was not very friendly, expensive for the quality.
Conveniently located. Clean.
Stayed in December 2023
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