1111 Northeast Loop 410, San Antonio, TX 78209, United States of America
Based on 492 hotel reviews
8.1Cleanliness
8.5
Comfort
8.6
Location
8.8
Facilities
8.1
Staff
8.7
Value for money
8.3
Free WiFi
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 31, 2024
Laura
SpainThe soundproofing of the rooms did not apply to the doir into the hallway. It was a mediocre door and noise from a loud group with loud children woke us up at 11:30pm.
The beds are very comfy and the AC works well.
Stayed in March 2024
Reviewed: March 23, 2024
Jody
United States of AmericaClean
Stayed in March 2024
Reviewed: February 24, 2024
Phillip
United States of Americano comment
all went well
Stayed in February 2024
Reviewed: February 17, 2024
Gabriela
United States of AmericaNo free breakfast
Easy check in, clean, and comfortable.
Stayed in February 2024
Reviewed: February 13, 2024
Juan
United States of AmericaThe views looking out the hotel
Really clean and great views
Stayed in February 2024
Reviewed: February 10, 2024
Sanjaykumar
United States of AmericaThey refused to give final invoice and asked me to get it from booking.com I have to chase now booking.com for invoice,don’t know how.
It’s very near to airport and its full facility hotel although its a considered airport hotel.
Stayed in February 2024
Reviewed: January 18, 2024
Joseph
United States of AmericaWe were in room 203 I believe and they battery to the fire alarm was dead and chirping. We were so exhausted we just unplugged it and went to bed. Also, my little kids needed a bath and the drain was broken.
Was clean, staff were excellent and booking/checking in was a breeze. Beds were comfortable. Room was quiet.
Stayed in January 2024
Reviewed: January 9, 2024
Debra
United States of AmericaThe rooms were outdated and the beds not comfortable. Several squeaky doors and don’t like the tiny bathroom.
The convenient location and shuttle to and from the airport. The bar area was a nice benefit.
Stayed in December 2023
Reviewed: January 6, 2024
Helena
United States of AmericaThe bar could resemble more of a bar look rather that a restaurant breakfast room. However it was fine for our trip that weekend.
This hotel has a very nice lobby and the rooms are very comfortable. Rooms are great and were clean. We also liked that there was a bar in the lobby with TVs to watch sports the weekend we visited.
Stayed in November 2023
Reviewed: December 30, 2023
Viridiana
MexicoThe parking lot doesn’t have enough room for all the cars, we couldn’t find a spot and many vehicles were parked over the sidewalk. Also, the toilet paper is of low quality, house cleaning took our towels and did a bad job at cleaning the room. Another issue is that paying breakfast though booking only gives you access for two people, no matter if your group is bigger, you will have to pay it separately, but it is not worth it.
The rooms are spacious and comfortable with nice beds. It has a great location in the 410, to can go to the San Marcos premium outlets really fast.
Stayed in December 2023
Reviewed: December 26, 2023
Herrera
MexicoThe beds were super comfortable
Stayed in December 2023
Reviewed: December 25, 2023
Laura
SpainThe shower curtain and not enough creamer for coffee.
Comfy bed. Quiet.
Stayed in December 2023
Reviewed: December 22, 2023
Estella
United States of AmericaWould have been better if breakfast was complimentary.
Clean
Stayed in November 2023
Reviewed: December 15, 2023
Rancharan
BelizeThe room had no water for coffee machine.
The Hotel has a good location.
Stayed in December 2023
Reviewed: December 4, 2023
Oscar
MexicoMy deposit was retained for many days!
Stayed in November 2023
Reviewed: November 25, 2023
Robert
United States of AmericaThe hot water in the shower was lukewarm and the water pressure was pretty low
The staff and the waiters were very good polite and attentive to customers!
Stayed in November 2023
Reviewed: November 21, 2023
David
United States of AmericaFor reading, the room lighting is poor. The bulb in the desk lamp should be much brighter. There should be a floor lamp by the sofa. The bedside lamps are too far from the bed and are not adjustable. Also, no drawer in one of the bedside stands.
Stayed in November 2023
Reviewed: November 18, 2023
Steve
United States of AmericaDid not have a breakfast bar the last time I stayed
It is my main stay when in SA as it is close to the Airport and is very clean and comfortable
Stayed in October 2023
Reviewed: November 4, 2023
Sandra
United States of AmericaThe covered parking and that one of the elevator was not working.
The whole environment.
Stayed in October 2023
Reviewed: November 4, 2023
Sylvia
United States of AmericaThe bathroom, smelled . Didn't smell sanitized
Close to airport
Stayed in November 2023
Reviewed: October 30, 2023
Rosa
United States of AmericaThe carpet in room 218 needs serious attention. I forgot my house shoes & my feet were black just from walking from window area to the tub. I did report it upon checking out and counter staff were very receptive to the criticism, they immediately made a notation for housekeeping.
The location was great, since I had an early international fly . Did not eat Breakfast at hotel since it started at 7 the time I had to be at airport; not a problem for me, since I had plenty time to eat peacefully at airport. The staff was great. Will definitely be back for next trip.
Stayed in October 2023
Reviewed: October 29, 2023
Johnson
United States of AmericaStaff wasn't thar pleasant upon check in.
Location to many places.
Stayed in October 2023
Reviewed: October 17, 2023
Fearless
United States of AmericaNothing really to complain about. I meant to try the pool and hot tub but never had the chance. The night I came down I didn’t sleep so I just passed out as soon as I got there. But obviously not your fault haha
Looked really nice and good location
Stayed in October 2023
Reviewed: October 9, 2023
Adrienne
United States of AmericaThe property is dated - old fixtures and furniture. We didn't have an ice bucket in our room.
Great location with shuttle convenience!! When fully staffed, customer service is exceptional. When understaffed, you're on your own!!!
Stayed in October 2023
Reviewed: September 25, 2023
Josie
United States of AmericaThe ice machine has mold in it
Stayed in September 2023
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