The lady at the front desk treated as if we were homeless begging for a place to stay. We had a reservation, she didn’t even checked our booking number. Zero respect or kindness, and immediately she said that the only solution was overpaying for the night. Needles to say we left the place.

Absolutely nothing. As soon as we got there -without even asking for the reservation number through booking, they told us they didn’t have any room booked for us and if we wanted to stay in the SAME type of room we reserved we had to pay $30 dollars more of the rate shown online.

Stayed in October 2022

Free breakfast was a choice of 2 different granola bars and coffee. There was unidentified but suspicious looking spray marks on the inside of the bathroom slider and the bathroom ceiling. The shower nozzle had one setting and it was pressure washer. The sheets appeared clean but were stained and probably should have been retired. The room itself had obvious repair work from likely years prior that had never been actually finished. Some of the furniture was broken. I get that the hotel is an older hotel and the cost of stay reflects that somewhat but the number of issues was off-putting. In the end, the sheets were clean, the bed was clean, and in the future I personally wouldn't write the hotel off as a place to sleep for the night but I couldn't recommend it to anyone.

The staff was the one highlight. They were obviously doing their best and the hotel industry is often a challenging work environment.

Stayed in October 2022

there is no elevator, they have luggage carts that you can push 15 feet into the hotel and then carry your bags up the stairs.

very clean and well kept

Stayed in October 2022

Hall way smelled like smoke.

Room was very clean and Beds comfortable

Stayed in October 2022

Breakfast was just granola bars and juice. Needs more added to it.

Room was nice and comfortable.

Stayed in September 2022

Still waiting on manager to return my call… I was charged for smoking in a non smoking room however it must have been a mistake because it was certainly a smoking room. It smelled like smoke before my mom ever started smoking. I booked the room for her and made sure to verify it was a smoking room so we didn’t get the rooms mixed up and wrote it on her key card envelope right in front of the front desk staff. There was also a cockroach crawling on the wall in my room. The blankets were dirty. The sheets were stained. The bathroom was not completely clean and the room was in need of repairs and updates.

It was close to my event.

Stayed in September 2022

Terrible stay! Cockroach crawling on wall. Room was dirty. Blankets were dirty. Sheets were stained. Pillows were tiny. Bed was uncomfortable. Mix up at check in and manager supposedly fixed it, but my card was still charged for a $200 fee of smoking in a non-smoking room even though I was told it was a smoking room. I am awaiting the manager to return my call. I have never left a complaint before and typically leave good reviews.

Pets permitted

Stayed in September 2022

Food service

Everything

Stayed in July 2022

Air conditioning unit rattles

Excellent shower and water pressure

Stayed in June 2022

Overcharged me and would not provide a refubd

Stayed in June 2022

Room needs major updates! Room smells bad, ceiling peeling, burn holes in the bedding and mattress, room not clean Breakfast options very slim

Stayed in May 2022

Upon checking it for the two rooms I booked, I was informed that the cable was out in both rooms because of a recent thunderstorm. Which I understand, things like that are out of our hands, but there was no solution offered for the inconvenience with 4 kids on this stay. no discount was offered, nothing. There is a sign in the room that says if anything is need to just dial 0 to be connected to the front desk, neither phone in either room worked. Their “free” breakfast consisted of Trix cereal bars and nature valley bars. I chose hotels off of their amenities such as cable for free breakfast because we are a large family. When I’m paying $200 a night for two rooms I kind of expect what is advertised. When checking out the next morning, standing at the front desk with my kids, the receptionist was too busy sitting in her boyfriends lap behind the counter that we had to stand there for a few minutes before she even knew we were there. Very disappointed and a waste of my money.

The bed was comfortable.

Stayed in May 2022

Pretty old noisy cooler, the breakfast is absolutely nothing to eat - literally they have only coffee and snack. No swimming pool working.

Very clean place, really comfortable bed with good mattress.

Stayed in May 2022

some one was smoking weed

nothing it was the worst ever

Stayed in May 2022

no elevator dirty bed sheets door handle could only open upward

location room

Stayed in May 2022

Bug bugs and more bugs

Nothing

Stayed in May 2022

Record setter for skimpy breakfast. The coffee was good, though.

The location was ideal, with fast food restaurants and a supermarket and shopping center very near.

Stayed in April 2022

unknown extra charge

convenient for what I needed

Stayed in April 2022

The whole stay. The breakfast. The room had broken furniture. A/c didn’t work half the time. And they wouldn’t pull up my rewards.

What’s breakfast the rice krispy treat or the coffee. There wasn’t any breakfast.

Stayed in April 2022

breakfast and vending machines took my money

clean good location

Stayed in March 2022

I didn't like cockroaches in my room and I didn't like that. They took $180 off my credit card

Well I see the first night I stay here. It was only $85 the second night I came back. They charge me $180 on my credit card and said they only charge me $91 which there was cockroaches in the room

Stayed in April 2022

Hotel needs major renovations.

Staff was great.

Stayed in April 2022

There was red liquid (appeared to be the blood from defrosted meat) in the mini fridge when we got to the room. There was nothing out for the continental breakfast at 7:15am other than the juice bar.

Affordable and close enough to Appalachian State.

Stayed in April 2022

Too much to list. Seriously

Leaving alive

Stayed in April 2022