999 Broadway, Saugus, MA 01906, United States of America
#1 of 3 hotels in Saugus
Guests' ChoiceBased on 523 hotel reviews
8.0Cleanliness
8.6
Comfort
8.6
Location
7.9
Facilities
8.3
Staff
8.5
Value for money
8.0
Free WiFi
7.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 25, 2024
Jaclyn
United States of AmericaCentral location
Stayed in April 2024
Reviewed: April 21, 2024
Joaquin
United States of AmericaThe fire alarm going off at 1am
Stayed in April 2024
Reviewed: April 2, 2024
Karla
United States of AmericaNice location and surrounded by lots of restaurants
Stayed in March 2024
Reviewed: December 26, 2023
Guesly
United States of AmericaIt s ok
More extra sheets in the room
Stayed in December 2023
Reviewed: December 22, 2023
Wan
United States of Americano mineral water prepare in the room, had to buy outside.
room is clean and occupied for 4 of us, near to walmart
Stayed in November 2023
Reviewed: December 3, 2023
Adria
United States of AmericaThe additional $50 charge at check-in that was not disclosed at time of booking on Booking.com site. Will take several days for funds to appear back on my card. I wish I'd have taken a picture of the wall peeling in one corner that was very unsightly. Plus a couple of the lights did not work. After checking in, no one was readily available at the desk and we had to continue on our way to Cambridge. Once we returned it was 2am and didn't want to wait at the desk for staff to express our concerns. No acknowledgement at 1030a when we left the property.
Stayed in December 2023
Reviewed: December 2, 2023
Timothy
United States of AmericaThe only thing I didn't like was that the location it was in specially the barrier in the middle sucks that you had to go all the way around just to get to the other side I mean it's not your fault but that was the only thing you guys were great
Room was great very spacious breakfast was delicious staff was very nice hotel is near alot of things for fast food places even near Walmart
Stayed in November 2023
Reviewed: November 17, 2023
Kathleen
United States of AmericaIt was very clean. The breakfast was very good. Lots of different breakfast foods to eat. The area was very clean. They cleaned it up after everyone left. The staff were also friendly. It was a pleasure to stay there.
Stayed in November 2023
Reviewed: November 14, 2023
Shannon
United States of AmericaOne morning staff member told me to go to find the breakfast girl on my own to replace the pancake bag. Later found out it was his last day, so he just didn't care.
The location, price, size of the room and breakfast were great!
Stayed in November 2023
Reviewed: November 11, 2023
John
United States of AmericaI asked for a late checkout and had a manager banging on out door at 1105am. Bad communication and it's a week later and I haven't received my 50 incedental fee yet
The value
Stayed in November 2023
Reviewed: November 4, 2023
Daniel
United States of AmericaNo issues. Completely satisfied
Staff was friendly even with my late 11:30pm check in. . Breakfast was hot, I was expecting less so the surprise was quite welcome
Stayed in November 2023
Reviewed: November 2, 2023
Holly
United States of AmericaCharged out our charges and still have the hold on my card , even though I have paid and checked out
Love the room. So clean and great staff… wonderful breakfast
Stayed in November 2023
Reviewed: November 1, 2023
Jan
United States of AmericaOld hotel at a very high price.
Staff friendly and professional. Comfy bed. Clean.
Stayed in October 2023
Reviewed: October 30, 2023
Kurt
United States of AmericaRoom was clean and nice. Easy to find. Breakfast was good
Location, room, breakfast, etc. was all great. The only ting was that it was quite expensive compared to other hotels in a similar "class" from what I could tell.
Stayed in October 2023
Reviewed: October 29, 2023
Iris
United KingdomNo communication between housekeeping and reception. Our room has not been cleaned for 4 days, although ask the receptionist on numerous times…
Kevin - great guy and trying to help.
Stayed in October 2023
Reviewed: October 28, 2023
Michelle
United States of AmericaThe lack of parking.
I liked the breakfast.
Stayed in October 2023
Reviewed: October 26, 2023
Christian
United States of AmericaFelt way over priced for the quality. Parking is a bit of a hassle if you get into the hotel later in the evening. Also wasn’t fond of the fact that even though I did the pay upon arrival option I was charged the morning I was set to check in.
Close enough to Salem but far enough away from all the traffic. Room was clean. The staff was nice.
Stayed in October 2023
Reviewed: October 25, 2023
Kristy
United States of AmericaEntrance is confusing
Clean and comfortable beds
Stayed in October 2023
Reviewed: October 24, 2023
Scott
United States of AmericaFor a hotel advertising being convenient to Logan airport, it is not very close or convenient to Logan airport. And, of course, all hotels in Boston are inexplicably expensive.
Comfortable stay and friendly hotel check in staff.
Stayed in October 2023
Reviewed: October 22, 2023
Bailey
CanadaBreakfast was great
Stayed in October 2023
Reviewed: October 22, 2023
Eileen
United States of AmericaThe breakfast was very good, room was clean and comfy
Stayed in October 2023
Reviewed: October 21, 2023
Marangoni
United States of AmericaUBER PICKUP SPOT AT AIRPORT IS VERY DIFFICULT TO FIND. NOT WELL SIGNED IT TOOK ME ABOUT 15 MIN TO FIND OUT WHERE IT IS
Stayed in September 2023
Reviewed: October 10, 2023
Jessica
United States of AmericaLack of towels and linens per room , no cleaning service daily
Free breakfast, comfortable beds
Stayed in October 2023
Reviewed: October 10, 2023
Vicki
United States of AmericaVery overpriced. Cheapest I could find outside of Salem in October. Rooms a little noisy by main roads.
Needs updating. Rooms were clean. Could be bigger for 300.00+ a night. Bathroom layout wasn't user friendly either.
Stayed in October 2023
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