550 Winter Street, Waltham, MA 02451, United States of America
#11 of 13 hotels in Waltham
Guests' ChoiceBased on 461 hotel reviews
7.3Cleanliness
7.9
Comfort
8.0
Location
8.2
Facilities
7.8
Staff
7.8
Value for money
7.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 15, 2024
Dominique
United States of AmericaThe lady who checked me in had a very nasty attitude and wasn't nice at all.
It was very nice and clean
Stayed in April 2024
Reviewed: March 24, 2024
Rebecca
United States of AmericaThe pool was closed. The room was ok. Beds were not comfortable, furniture was “tired looking”.
Breakfast was excellent…omelettes to order and great hot and cold selection of food.
Stayed in March 2024
Reviewed: March 17, 2024
Madeleine
United States of AmericaHad to advise staff day before for maid service. If customer is staying a week or more, rooms should be cleaned every other day, without having to ask.
Good location. Free breakfast.
Stayed in March 2024
Reviewed: March 13, 2024
Hau
Canadaparking, wifi, breakfast
room
Stayed in March 2024
Reviewed: January 3, 2024
Christopher
United States of AmericaOnce again the pool was unavailable due to maintenance. This was second time we’ve stayed here and were unable to enjoy the advertised amenity.
Layout of hotel and rooms.
Stayed in December 2023
Reviewed: December 3, 2023
Mamadou
CanadaThe thing I liked the least was the fact that I had to pay for access to wifi. I did not understand it. Everything else was just fine. Customer service was ok.
Breakfast was good. I like the variety in the options that were available. The hotel room was clean and comfortable. I had a peaceful sleep. I certainly will recommend it.
Stayed in December 2023
Reviewed: November 22, 2023
William
United States of AmericaThe incidental charges
Breakfast was excellent
Stayed in November 2023
Reviewed: November 7, 2023
Zuojun
Canadaroom was clean. Your service was very good, Thanks!
Stayed in November 2023
Reviewed: September 17, 2023
Milton
United States of AmericaBreakfast was great
Stayed in September 2023
Reviewed: August 28, 2023
Karmella
United States of Americapool was closed
Stayed in July 2023
Reviewed: August 24, 2023
Pete
United States of AmericaIt seems that the building (outside) needs to be painted and the pool was not available. I also did not like the $15/night parking fee when there seems to be ample parking around the building to make it free (versus if parking space was at a premium like in Downtown Boston).
My kids really enjoyed the morning breakfast. The complimentary breakfast was good and there was a solid choice of foods to choose from. The suite we stayed in was clean, cozy, and comfortable. The TV had a great selection of channels to choose from to keep the kids busy as it rained.
Stayed in August 2023
Reviewed: August 3, 2023
Susan
United States of AmericaNo complaints 
Breakfast, ease of checking in, nice big room
Stayed in July 2023
Reviewed: August 1, 2023
Jana
Czech Republicpaid parking - I would expect it to be free for hotel guests
breakfast options, spacious breakfast room
Stayed in July 2023
Reviewed: July 5, 2023
Bedine
United States of AmericaThe pillow was stained.
I loved the hotel aesthetics ...great breakfast comfy rooms.
Stayed in July 2023
Reviewed: June 15, 2023
Sassone
United States of AmericaUnexpected pool closure without prior notice. When room cleaning was requested mid-stay, was not honored. We found request for morning coffee supplies to be troublesome, requiring several tries each time.
The breakfast was superb. The room was clean, though room clean and coffee supply was by request only.
Stayed in June 2023
Reviewed: June 13, 2023
Sonja
United States of AmericaCheck-in was frustrating (had to move to 3 different stations due to computer not working) and it felt very impersonal. The air system in the room was extremely noisy. We were disappointed the pool/hottub were closed, it was one of the main reasons we booked this hotel due to my husband's muscle issues. The sausage in the breakfast buffet was dry and hard.
The hotel was beautiful and the room was spacious and SUPER clean! The beds were extremely comfortable. The amenities were impressive with full size product to utilize. The buffet breakfast was both convenient and enjoyable. Check out was quick and simple.
Stayed in June 2023
Reviewed: May 30, 2023
Alice
United States of Americabreakfast for sure
Stayed in May 2023
Reviewed: May 24, 2023
Laura
United States of Americabroken handle at the bathroom, sofa super hard.
lobby was very welcoming and the breakfast was great.
Stayed in May 2023
Reviewed: May 17, 2023
Gracelyn
United States of AmericaFurniture needs updating
Proximity to location
Stayed in May 2023
Reviewed: May 16, 2023
Antonio
United States of AmericaHaving to pay for parking. I wouldn’t mind but I didn’t see any sort of security
The atmosphere. Families etc.
Stayed in May 2023
Reviewed: April 28, 2023
Burrow-galbrecht
United States of AmericaThe refrigerator in our room was inoperable and the pool was closed for maitenance issues.
The room was very close to Boston, but away from the Boston traffic.The hotel was nice, looked nice, and their breakfast was amazing. Fitness center was clean and well kept. The room was massive compared to other hotel rooms, and there was a late night bar and kitchen in the lobby.
Stayed in April 2023
Reviewed: April 24, 2023
Schushona
United States of AmericaWe were not informed the pool was not working until check in and that was the main reason for our stay I knew I should have called and checked
Breakfast was amazing
Stayed in April 2023
Reviewed: April 18, 2023
Moses
UgandaCleanliness
Room set up
Stayed in April 2023
Reviewed: April 10, 2023
Katy
United States of Americawe didn’t have towels when we arrived in our room, pull out sofa bed was small
the breakfast was fantastic
Stayed in April 2023
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