The air did not work at first but they did bring us a fan right away and the room did finally cool off.

Room was nice. Location was convenient, right in the center of everything. Fan was brought to us right away.

Stayed in May 2024

I wish happy hour was at least an hour longer because we never had a chance to visit the bar. 😀

Location, breakfast, and friendly staff

Stayed in April 2024

Waffles, pancakes and french toast were cold every day.

Excellent location. Good breakfast buffette. Friendly staff. Clean well maintained rooms.

Stayed in April 2024

Not really a property issues - I didn’t know it was Spring Break and the place was filled with loads of children!

The location was excellent, the restaurant on the main floor was outstanding, the free breakfast was good and the parking attendants were courteous!

Stayed in March 2024

The hotel was packed and very loud over the weekend. There are many families who don’t respect the staff as much. During the week, totally different place,

The location and facilities were really great.

Stayed in April 2024

Breakfast area was overcrowded. 3 elevators were not enough for an army of visitors with small kids and stroll cabins (or how you name it). Because of location, pool and breakfast it attracted a lot of parents with small kids. So don't expect it to be quite during the day. Not a big problem, but to get to your breakfast, you need to be either early or use the stairs. Now, about the stairs... the room is next to it, stairs are not conrete, but of metal. So all the noise from stairs went directly in the bathroom as if you were inside a metal barrel and people were dancing on it. The curtain in the shower is too short, so the are was easily flooded. The worst part was that the heating in the unit was not working. That week temperature was around 60 at nights and I was surprised that AC blows COLD air only. So I spent the nights dressed up. Also, there were no bottles of water in the room which I would have considered a nice addition

Great location in downtown, next to Redhead bar, Gordon Ramsy's burger and so on. The street is nice and clean, and it is close to almost everything. Room was nice and tidy with many conviniences, but.. it was 529 room - next to the stairs. A plus - it didn't have windows to the corridor like a road motel. Hotel has nice breakfast area with really good variety of food and they cook omlet. At evenings they provide two free drinks and snacks, but after 7 p.m. everything is closed. There is also italian restaurant that I haven't tried, but I noticed pool to be rather popular. Staff was always nice, so I enjoyed my stay. They also have parking and ability to hold your luggage which I really enjoyed.

Stayed in April 2024

Price of parking. It stated that valet would be $60. +tax= 79. Needs better pillows

Breakfast bar and drinks. Snacks where better on Friday. Most of the staff where knowledgeable.

Stayed in April 2024

We asked several times for extra blankets for the pull out couch as there were none in both rooms and each time were promised it would be delivered within 15 min. Blankets never arrived

Clean, great location

Stayed in April 2024

Thin walls

Location was perfect!

Stayed in April 2024

It is too warm . It was suffocating at times.

Location was great

Stayed in April 2024

Room was quite musty. Comfortable for what we were looking for. Not having all the elevators working certainly created some grief with people taking luggage down 7 or 8 floors by stairs.

Location was pretty good, breakfast and happy hour were both good. Staff were fantastic.

Stayed in April 2024

The renovations going on during my stay.

Location was nice.

Stayed in March 2024

Only 4 elevators for the entire hotel. Would get very crowded at times. The last day we were there two were not working and didn't see maintenance trying to fix them.

Great location. Breakfast and evening snack was great. Very comfortable beds!

Stayed in April 2024

Ability to get vending (lack of), utensils after hours

Location, breakfast, cocktail option

Stayed in April 2024

A little dated

Location near magnificent mile and the free breakfast

Stayed in April 2024

Couch and breakfast/snacks

Close by to activities

Stayed in March 2024

The parking was very far since we didn’t do valet.

Very nice, breakfast was great, our room view was beautiful

Stayed in March 2024

Once breakfast is over, the restaurant area closes, but theres no facilities for making your own tea/coffee or soft drinks. We're not big drinkers, but the hotel was missing a Bar. They did offer 2 x free drinks per adult for their happy hour, but they are missing a nice communal area to chill with a drink before bed. The lifts are a pain, especially at busy times, breakfast and arrivals, but there is 4 of them, so we didn't have to wait too long

ROOM, was adequate, cosy, but no kettle for us Tea loving Brits. The advice was to microwave to water, lol. LOCATION, was brilliant, just a short walk to the main attractions, heading in all directions. BREAKFAST, was ok, not the best for choice, I've had better, but plenty of. However, the Yanks dont do Brown Sauce or Baked Beans.

Stayed in April 2024

The thin walls and the elevator service.

Location and design

Stayed in March 2024

Na

Everything was great

Stayed in March 2024

N/A

The breakfast was good. A large variety to choose from.

Stayed in February 2024

Very busy restaurant time you got food it was cold. Lots and lots of families and small children. Really Quite noisy.

Location Pool Lovely rooms

Stayed in March 2024

they dont do cleaning everyday

it was near to downtown, very nice room and food was good

Stayed in March 2024

The elevators were quite slow. There were four, but it seemed like only two were putting in the work-- which created long wait times around breakfast and check-in/out times.

The room was clean when we arrived. The linens on the bed were nice, as were the extra blankets and such for the pullout bed. The hotel itself was very beautiful and we felt like it was a deal for the price we had payed. The pool was kind of small, but not an issue. The free continental breakfast was great and the staff was nice and helpful. The location was great-- easy access to the "L" (red-line) and to restaurants and shops.

Stayed in March 2024