101 McInnis Parkway, San Rafael, CA 94903, United States of America
#3 of 12 hotels in San Rafael
Guests' ChoiceBased on 419 hotel reviews
8.6Cleanliness
8.9
Comfort
8.9
Location
9.0
Facilities
8.9
Staff
9.1
Value for money
8.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 7, 2024
Jose
United States of AmericaLeonardo at the front desk made checkin pleasant
Stayed in April 2024
Reviewed: April 3, 2024
Moreno
United States of AmericaHouse keeping waking us up at 830 when checkouts at 11...
Breakfast buffet😁
Stayed in April 2024
Reviewed: April 1, 2024
Sanjay
United States of AmericaPillows kept going flat. Not enough/ choice of coffee pods for coffee maker.
Excellent location, close to SF without having to stay in SF. Clean, quiet room and comfortable bed. Spacious suite with separate bedroom. Convenient breakfast with good choice of food.
Stayed in March 2024
Reviewed: March 30, 2024
Betsy
United States of AmericaHappy Hour was a nice addition to our stay and the pool was warm and clean. We enjoyed the breakfast buffet and had a nice dinner in our room one evening. Great location for driving into San Francisco for the day.
Stayed in March 2024
Reviewed: March 26, 2024
Lea
United States of AmericaThe pool was a little bit small.
Room was cozy and large compared to other hotels. Staff was friendly.
Stayed in March 2024
Reviewed: March 16, 2024
Jordon
United States of Americanothing
This is my go to place to relax and refresh. Worth every dollar and I can't wait to stay again.
Stayed in March 2024
Reviewed: March 10, 2024
Hans
United States of AmericaBetter waitstaff bartenders.
We love the hotel they had a great happy hour and an awesome breakfast. We ate dinner there twice while we were staying in the hotel and the food was amazing. The staff seem to be a little slow.
Stayed in March 2024
Reviewed: February 19, 2024
Heather
United States of AmericaThe heater/air conditioner in our room was very noisy and kept us up at night.
I liked the size of the rooms, indoor courtyard area, the selection at breakfast, and the happy hour. I also like that dogs are welcome.
Stayed in February 2024
Reviewed: February 15, 2024
Liz
United States of AmericaNothing
It's a great deal. The room is large. Beds are comfortable and the breakfast was great. There's also free happy hour drinks.
Stayed in January 2024
Reviewed: February 3, 2024
Amber
United States of AmericaFirst of all I was disappointed in how I was greeted. It appeared like my son and I interrupted a conversation between the front desk staff and they didn’t even welcome us. I said hi, we’re here to check in and the next words out of the woman’s mouth was “do you have an ID”? Not welcome or glad to have you staying with us, etc. The conversation got friendlier as we went but the initial interaction was terrible. Our room had black mold by the shower and window sill in the bedroom. The toilet was SO low. The lotion bottle hadn’t been refilled and so we didn’t have any lotion. I know we could’ve called for more, but with past experiences at hotels, you’re lucky if someone comes up within 2 hours of the request. We were too tired to bother but it was a disappointment especially since upgraded our room.
Breakfast was nice, having a suite is really ideal and I liked the blackout curtains.
Stayed in February 2024
Reviewed: January 26, 2024
Ingram
United States of Americapillows
room
Stayed in January 2024
Reviewed: January 16, 2024
Vu
United States of AmericaThe side tables next to the bed didn’t have any drawers, and the long narrow table under the TV (where the sofa is) would have been more useful if there was a second shelf underneath. Side tables on both sides of the sofa with more charging outlets would have been useful for charging phones and having a place to put drinks.
The breakfast was very good and the first floor area looked nice—apparently newly renovated. The gym had more equipment than I usually see in a hotel gym.
Stayed in January 2024
Reviewed: January 13, 2024
Bahman
United States of AmericaEverything
Very nice property well managed
Stayed in January 2024
Reviewed: January 10, 2024
Patricia
United States of AmericaThe noise from the atrium.
Very easy access to SF. Breakfast was unusually good.
Stayed in January 2024
Reviewed: January 6, 2024
Basia
United States of AmericaWhen we came the glasses were dirty and the rug had crumbs on. But the staff dealt with it promptly. All the staff members were very friendly and helpful.
Quiet, convenient and the staff cleaned it daily. Very decent breakfast included which helped us start the day in comfort. The freshly made to order omelets were very nice.
Stayed in January 2024
Reviewed: January 4, 2024
Sandy
United States of AmericaRoom service…EATING AN EXPENCIVE STEAK DINNER OUT OF A FOOD “BOX” and WOODEN” fork & knife is low class.
Stayed in December 2023
Reviewed: December 29, 2023
Mary
United States of AmericaThe room was hot and the air conditioner (which we had to run all night) had a very loud fan. The bathroom had one of those VERY annoying automatic lights which we could not shut off. We do not want to bathe the room in bright light in the middle of the night; management should provide a method to turn off this feature. Thanks.
The room was spacious and the breakfast was excellent.
Stayed in December 2023
Reviewed: December 27, 2023
Amith
United States of AmericaNothing
The happy hour special and the spacious rooms
Stayed in December 2023
Reviewed: December 23, 2023
Denise
United States of AmericaNA
Everything was excellent
Stayed in December 2023
Reviewed: December 22, 2023
Maude
United States of AmericaHappy hour was confusing and they didn’t offer regular cocktails like a mojito.
It’s been years since I last was there and it was all renovated. It was beautiful.
Stayed in November 2023
Reviewed: December 13, 2023
Daniel
United States of AmericaBigger selection on the menu
Overall experience.
Stayed in December 2023
Reviewed: December 5, 2023
Carlo
United States of AmericaGood Breakfast.
Stayed in October 2023
Reviewed: November 30, 2023
Clé
United States of Americabreakfast
Stayed in November 2023
Reviewed: November 28, 2023
Harry
United States of AmericaThe room was very dark even with lights turned on. It was also very warm even with the temp turned as low as it could go.
Stayed in November 2023
Igny, France
Oia, Greece
Civitella in Val di Chiana, Italy
Weimar, Germany
Budapest, Hungary
Srinagar, India
Rogoznica, Croatia
Faversham, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content