There breakfast didn’t have any meat for people that don’t eat pork

It was clean, didn’t have to pay for parking, people was nice and if u need something they try to make sure they get it for u

Stayed in January 2024

The property could have been cleaner.

The property had a very good breakfast and some of the employees were friendly.

Stayed in September 2023

Bathroom was not very clean around bathtub and toilet. Toilet backed up on first flush. 1/3 roll of toilet tissue on roll. Empty box of face tissues in bathroom. Only 1 small trash can in whole room. Limited to 2 drinks at complimentary bar time. This was new and they said they have issues with people over drinking but I think they could monitor or cut down time. It was disappointing as it was one of the reasons we picked this hotel over others.

Good breakfast. Clean pool. Responded to maintenance issue very quickly. Good cookies at happy hour.

Stayed in September 2023

Thermostat was broken.. some one called in on my room. For no reason.

Drink Voucher an bed

Stayed in July 2023

Parking

Happy hour and bar tender. Breakfast crew!

Stayed in January 2023

The breakfast was delicious both mornings.. The made to order pancakes and omelets where excellent.

Stayed in August 2022

Rooms need to be updated

Breakfast was good . Rooms were outdated. Staff is friendly

Stayed in April 2022

They were out of infant cribs despite us booking in advance and asking for one in advance so we had to buy one and leave it at the hotel. The shuttle to the airport was 10 minutes late AND overbooked so we had to wait for a second one which was an additional 11 minutes late. Front desk employee was snarky when a man commented on him possibly missing his flight.

Bed was comfortable and the mattress in the pull out sofa was clean.

Stayed in March 2022

room smell

Breakfast

Stayed in October 2021

Building was run down, needed areas fixed, dishes left in outdoor seating area over night from breakfast the day before.

Location and staff was very pleasant

Stayed in June 2021

Great property. Very secure and close to eating options. Stayed here before.

Stayed in April 2021

The breakfast left a lot to be desired. Due to Covid it was much reduced from what it used to be. There was no restaurant wiithin walking distance and we didn't have a car. We wanted to use the dinner service at night. But when we went to order we were told they closed 3 hours early because there wasn't enough business. We had to order food to be delivered.

The staff was very nice and helpful. The shuttle driver went out of his way to accommodate us.

Stayed in May 2021

The cooks are great, but the food was cross contaminated with pork at the grill. The eggs had bacon in them at the bar. I was disappointed that there was no turkey sausage or bacon. Other than that it's a great place to enjoy a relaxing welcoming atmosphere.

The front desk ladies were very helpful and welcoming.

Stayed in March 2024

This review is hidden because it doesn't meet our guidelines.

Rooms where old and not up dated plus no extra toilet paper or towels. Pool wasn’t heated had a timer which was a joke.

Had a nice bar and pool. But pool needed to be heated

Stayed in March 2024

There were bugs in my room and internet was out so I couldn’t get work done or use the television. Staff was the best part but didn’t seem worth the price unfortunately

Nice staff

Stayed in February 2024

I can’t think of anything at this time

Cleanliness, friendly staff and cafe was great

Stayed in January 2024

It was cold in the rooms and cold in the swimming area

The property was cool

Stayed in January 2024

I got charged almost double by the hotel and the room was already paid for and they won't back the payment out. They told me it didn't have a payment on the reservation but I had a non refundable payment taken on 8/30 by booking.com. Also the room smelled horrible and the floor was wet under the couch (probably from the AC) and the pullout couch was DISGUSTING.

Location to the airport and the staff was great.

Stayed in September 2023

Fire alarm hanging from ceiling. Crack in sink. Old dated room with many repairs needed. For $250 a night it was a total rip off.

Not much, our room 413 was dated and needing attention and was not representative of the images on the website.

Stayed in July 2023

I had to speak with management about the fruit. It was not fresh and overripe. It looked spoiled. The meats were All Pork products. They were very short staff.

The food was decent

Stayed in June 2023

Room had not been cleaned. Crumbs all over floor and bed, urine all over bathroom floor and toilet, body hair in sink and bathtub.

Stayed in April 2023

I wish there had been a Gideon's Bible, or any Bible for that matter available in the room. Although there was signage in the hall for locating the ice and vending machines, it would be a simple, easy thing to have a map of its location inside the door of the room instead of having to search it out. Simple fix. Drapes over the air conditioning vent interfered with the air flow unless the drapes were pulled back, which eliminated privacy in the room. A simple plastic vent director over the air vent would allow the drapes to be closed but still cool the room. These are not expensive and effectively direct the flow of air. Also, if a person is trying to cool the room, it will take much longer and use more $$$$$ if the drapes are left closed over the vent. The air goes up between the drape and the window glass, not in the room where you need it. Waste of money there. There just isn't anything else I can think of and I stayed for three days.... this place is just terrific.

Site was easy to find from the airport. Helpful handouts for local eating and attractions in the area. Breakfast was easy and healthy. The soaps and towels in the bathroom were truly spa quality, thick towels, everything top notch. It was very quiet; A++ on the soundproofing of the room. Great variety of pillows, perfect! I loved the auto on nightlight in the bathroom. I am older and needed it. Simple, but very much saying you care about your customer. I also loved getting a text from the front desk asking me how my stay was going (Ryan Cantrell, reaching out). A very quick and easy way to say it again, "We care about how you feel when you are here. What can we do to help you smile?" The ice machine ice was crystal clear and the water is high quality. To be especially and highly commended: Stephanie Farwell, who asked me my name (remembered each time I met her again) and helped me in the dining area. I was trying to find where to get water. Stephanie overheard me (in other words, I hadn't asked her) with another employee and she immediately stepped over and showed me. I was of course a little embarrassed that I hadn't been able to see it...but she set me at such ease, I was impressed. She asked me why I was in St. Louis and expressed a great deal of interest. Always greeted me with a smile. She is at the top of her game and a true ambassador for your brand, a real keeper. Nick Robinson met me in the elevator one day and I was loaded down with items for the trash bin. He just reached out and helped me and that was just outstanding. He is an Engineer and did not need to do that. What a great team. Also Stacy at the front desk, everyone....just incredibly friendly and always smiling and sending that message: We care about out guests.

Stayed in May 2023

The carpeting and furnishings in my room held an odor. We bought air freshener but it was still bad.

Bartender

Stayed in May 2023