264 South Airport Boulevard, South San Francisco, CA 94080, United States of America
#24 of 28 hotels in South San Francisco
Guests' ChoiceBased on 84 hotel reviews
6.5Cleanliness
7.6
Comfort
7.7
Location
8.1
Facilities
6.9
Staff
7.7
Value for money
6.5
Free WiFi
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: November 17, 2023
Brittany
United States of AmericaThey didn’t have breakfast
I like the staff gave me a upgrade to the penthouse by level suite the first day I got there it worked out good for them cause I extend it for about a week and I kept getting the nice room
Stayed in October 2023
Reviewed: October 22, 2023
Sunny
United States of AmericaVery clean, great rate for the price.
Stayed in October 2023
Reviewed: September 8, 2023
James
United States of AmericaThe length of their hold for incidentals. Average is 4-6 days, once it was 4-6 weeks and a phone call later. This visit somehow I was charged twice. Once by booking.com when reserved, then again when they were to only place a hold for incidentals.
I enjoy staying at this hotel. Always clean and quiet.
Stayed in August 2023
Reviewed: July 20, 2023
Liana
United States of AmericaPaid for my room in the app and was double charged by hotel. Now I’m getting the runaround to get my money back. It’s been 5 days and no resolution. No luggage carts.
Convenient location. Easy parking.
Stayed in July 2023
Reviewed: July 14, 2023
Steve
AustraliaReduced rates for extra days would be good, especially when the room doesn’t require daily service
Very friendly, helpful staff and clean, comfortable room
Stayed in June 2023
Reviewed: June 26, 2023
Lexter
United States of AmericaParking wasnt free and no complimentary breakfast provided
Staff was very nice and helpful
Stayed in May 2023
Reviewed: May 27, 2023
Patricia
United States of AmericaNo cleaning service, fan wasn't adjustable, no coffee refills, only body wash no soap
Bed, TV, staff
Stayed in May 2023
Reviewed: May 8, 2023
Daniel
SwitzerlandGood location, fair price.
Stayed in May 2023
Reviewed: April 21, 2023
Audrey
United States of AmericaShuttle to airport
N/a
Stayed in April 2023
Reviewed: March 21, 2023
John
United States of AmericaIt was really noisy outside my room. The desk clerk let people cut in front of me at check in. But she was very nice.
The room was good and tv worked good
Stayed in March 2023
Reviewed: June 19, 2022
Foster
United States of AmericaI don't feel the the price was worth the value for the night due to the fact that it hasn't even been upgraded in no way with new moderations! especially for it to be a Four Point Sheraton it was okay but it wasn't all that I've stayed I better and I travel! Being a travel agent.
Beds was comfortable
Stayed in May 2022
Reviewed: November 8, 2021
Roseann
United States of AmericaNo bar or restaurant No shuttle to airport Too high a price for not having any of the above
Cleanliness, convenience
Stayed in October 2021
Reviewed: September 20, 2021
Reesesmalls
United States of AmericaStaff
Hotel
Stayed in August 2021
Reviewed: May 26, 2021
Gette
United States of AmericaStaff not very friendly
Cleanliness location
Stayed in May 2021
Reviewed: February 27, 2024
Melissa
United States of AmericaMy room was next to the laundry room and it was very loud. It sounded like someone was hitting the wall from the next room.
Stayed in February 2024
Reviewed: November 16, 2023
Adriana
TaiwanBe aware of this Hotel! I made a reservation for my family (I didn't stay at this Hotel) and I PAID it through booking,com with my credit card. When my family arrived they asked for a $50 deposit and my mother had to give them her credit card. (They said is just a backup in case they need to charge due to damage). This hotel charged my mother the TOTALCOST of the reservation AGAIN and the receptionist knew the reservation was ALREADY PAID through booking.com. After ONE month they still haven't refunded my mother the cost of the reservation! I have sent messages to this hotel through booking,com and no answer. My husband called them and they said they will refund but they didn't! JUST BE AWARE, YOU BETTER BOOK SOMEWHERE ELSE!
Practical for a short quick stay, nothing more.
Stayed in October 2023
Reviewed: October 20, 2023
Bambe
United States of AmericaI booked a reservation and we were not accommodated due to their Rooms without aircondition . We were advised by the front desk to transfer to another hotel at 0200 in the morning. Good thing a friend of mine offered to book me us under his name to a different hotel . Since my booking was non refundable, I asked for an exception because it was your end. Not me.. However, it has been a couple of days that Booking customer service told me that they still waiting for your response and until now there is NO response. Please take a look into this.
Stayed in October 2023
Reviewed: September 24, 2023
Hannah
United States of AmericaNo AC in any rooms. Refused to give us a refund. Booking.com was also worthless in helping.
Stayed in September 2023
Reviewed: September 22, 2023
Frederick
United States of AmericaThat we didn't stay longer
The staff
Stayed in August 2023
Reviewed: September 17, 2023
Eleni
IrelandI arrived late due to flight delay and my room was gone as I did not check in at 3am although they gave me a room to settle with a plan to give me a key for the room next day but they had given the room to someone else. I had to rebook another hotel DoubleTree by Hilton which was more expensive and my credit card was already charged by Four points although they had reassured me they would not charge me. The money was reimbursed 4 days later but the stress without credit impacted me.
Stayed in September 2023
Reviewed: September 7, 2023
Minhazul
BangladeshUnclean. No room service. Noise.
Close to the airport
Stayed in August 2023
Reviewed: August 27, 2023
Steve
United States of AmericaAc did not function..windows do not open...was hot all night....ppl were running from 10pm to 230am
Nothing
Stayed in August 2023
Reviewed: August 24, 2023
Ekaterina
Guamno bar
location
Stayed in August 2023
Reviewed: August 16, 2023
Kyle
United States of AmericaOnly thing I didn’t like, but thankfully subsided, was the musty smell upon entering my room 216.
Stayed in August 2023
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