Not a great location — strip mall territory. Window AC unit was slightly unplugged so took some time to troubleshoot why the thermostat wasn’t working. $25 parking fee is ludicrous for suburban site. At least $25 extra Destination Charge is given back as a food and beverage credit.

Interior design was nice.

Stayed in April 2024

Destination fee of $25/day PLUS mandatory $25/ day food and drink charge - makes you feel like you are being taken advantage of. And the destination? Right next to a strip mall...Oh, and $25/day for parking in an area that has plenty of parking. So, add $75 to the daily price of the room.

Lounge area was very nice.

Stayed in April 2024

Didn't know before booking there was a $25 parking fee.

Room was nice

Stayed in December 2023

Small room

It’s good

Stayed in December 2023

The $75 deposit that I wasn't informed of until the moment of check-in was a frustrating moment. Especially since it still hasn't been deposited back into my account (5-7 days possibly). Unfortunately, we were on a budget and that $75 was going to be used towards a Lyft ride to and from the concert we attended. We had to take public busses to the show. But, after speaking with the hotel via text, Noah at the Freepoint sent a Lyft to pick us up. That was very much appreciated. I'm sure most people wouldn't be bothered by paying the $75 and getting by without until getting it back, but a few of us are on tight budgets from time to time. I just think the deposit should be included in the initial booking amount and not a surprise at the counter upon arrival.

The breakfast area had a sign that read "Breakfast $20 per person" and we were on a tight budget, so we didn't eat it.

Stayed in December 2023

The confirmation email needs to be updated. It offered things that were not available such as a microwave, robes.

The location was convenient. Comfortable room.

Stayed in December 2023

I was disappointed that there were no catering facilities, whereas on booking.com, it was classified as a self-catering accommodation.

The rooms were clean

Stayed in December 2023

Only complaint would be that at time of checking in there were two staff at reception, however despite a queue one member of staff did not break off what they were doing to serve customers. I appreciate it may have been important what they were doing, however in order to appear professional, assume there was a back office that they could have done this in, it would have given a better impression to customers

Room was spacious, advised on checking in we had booked a twin room, however both beds were double bed size so this wasn't an issue. Very clean modern bathroom with toiletries provided. Air con in room, additional pillows available in room. Convenient location for us and plenty of options to choose to eat nearby (walking distance). Also we travelled to and from the hotel by bus with no problem.

Stayed in October 2023

The online pictures of the room were a little bit deceiving. Although the room was clean and cozy, we thought the room and the bathroom were bigger. It was a nice room but not worth the price.

Clean and nice hotel.

Stayed in October 2023

This is literally the only hotel I've ever stayed in where you can EVERYTHING from the room above. The floors are made of cardboard. Try to get a room on the top floor.

Staff was very helpful and friendly, rooms are good size and there is a pool table in the bar!

Stayed in September 2023

Pillows a bit thick and bulky.

Great location with easy access to food and coffee (whole foods and Starbucks), clean and comfortable room with good amenities.

Stayed in September 2023

The normal rates seem ok, but the days I stayed (Tuesday and Wednesday night) it was very expensive.

The Peloton bike in the exercise room.

Stayed in September 2023

The way in which breakfast is paid.

I would like to include breakfast in the reservation, and not put it separately.

Stayed in September 2023

Hotel obviously needs some updating. Was a little concerned when walking through the front door, but pleasantly surprised when I got to the room. The bed was comfortable and clean. Updates would make it more pleasing

The staff that helped me were very pleasant and helpful.

Stayed in August 2023

The price I was charged was not the price I was quoted on bookings.com. Because of exchange rates, it was difficult for me to defend my position. Also, I'm not sure if there is a night club next door or what, but music went on late into the night and early into the next morning. Easily 4am.

Room is nice and enough, and spacious. The working space downstairs is amazing and has a nice thoroughfare to the Starbucks next door, which is convenient. Close to green belt running and cycling route. Shops nearby as well.

Stayed in September 2023

1st floor looking out to the rear parking lot.

Cleanliness

Stayed in September 2023

There were stains in our bathtub that could have been cleaned or covered better.

The location was perfect for our needs.

Stayed in August 2023

Good location, ample parking, lovely bar, dining and lounge areas.

Stayed in August 2023

We were not sure that the bathroom had been cleaned. There was a washcloth in the shower that was wet. The website stated that there were certain things in the room that were not there.

The location worked well for us. The bed was comfortable. The staff was friendly. I like the body wash, shampoo that was provided.

Stayed in August 2023

Not the cleanest and the bathtub was squishy when you stepped in. The multiple shower heads were great especially if you had a dog with you ( I did not ) But the bathroom was small. The AC was loud.

Loved the location for morning walks around Fresh Pond. Having the Starbucks and Whole Foods so close was also a plus.

Stayed in August 2023

breakfast is bad. always late than promised. one day it began after 8 am

Stayed in August 2023

I didn’t like that my room was not cleaned when we were 6 hours out since the morning, even with the sign out the door that said “Service please”. After we got in the room, the Service staff knock on our door to clean it at 2pm. Also the bathroom needs maintenance on the handles of the washbasin that had mold in it.

The location had a mini shopping beside it and walking distance to another one at front. Also, the room even had a clothing iron and good quality body wash and moisturizer products.

Stayed in August 2023

Room was very dark and only had a coffee machine and I would prefer to be able to get hot/boiled water

Easy to get to where I needed to be on Saturday morning

Stayed in July 2023

The room was very highly priced for what it was, it was nice but didn't reflect the cost in my opinion. My room was also an adjoining room to another guest and they were quite noisy pretty late at night, you could hear everything through the adjoining doors.

Bed was comfortable and room was clean. Breakfast was good value for money.

Stayed in June 2023