The bathrooms poor design when they did the renovation. Now that the floors are even with the shower there were no mats to step on so water is also on the bathroom floor since the shower curtains are several inches above the floor and will have to be careful walking across the bathroom to get a towel which is about six feet from the shower since no towel holders are near the shower. An accident waiting to happen. Second night there no room service.

The location was close to where friends and relatives were.

Stayed in April 2024

It felt like some areas were a bit tired (stairwells, lifts etc)

We were aware of the property and the location before we went so none of it was a surprise. We didn't have breakfast at the hotel.

Stayed in March 2024

The bathroom had no heat and it was freezing in there. I had to use the chair to hold the door open to get heat into there. The food at breakfast was gross. I couldn’t eat it. Also make sure you check your receipt. I had paid for breakfast ahead of time but then was still charged for it. They took it off

The room was laid out well with a desk and a couch.

Stayed in February 2024

shower pressure in 134 is weak.

the spin bike

Stayed in March 2024

The staff member who checked me in was wonderful, but the rest of the staff were not really friendly or welcoming. I did not try the breakfast, but I heard from fellow traveller's that it was quite bad and definitely not worth the $17+ they charged for it. The room door was not easy to open. It took me several tries push it open and it needed a strong push which sounded like I was breaking in. The vinyl flooring in the entrance to the room and bathroom was dirty. The shower never reached adequate heat regardless of the time of day. There is a heater/ac unit in the room. It was critical to keep the room at a warm temperature, but would kick in every 15-20 minutes through the night, which was extremely disturbing. The staff member who checked me in had explained they are undergoing renovations which might explain some of the issues I experienced...As one colleague mentioned, it felt more like an econolodge with the Hilton stamp put on it.

I was able to check-in quite early, which I was very grateful for. The bedroom was quite spacious and had a long desk for working on a laptop. The staff also let my group use a boardroom.

Stayed in December 2023

Found the room upon arrival not thoroughly cleaned, specially the washroom.

Good value and variety of choice was good.

Stayed in November 2023

Please get rid of the feather pillows. My daughter and I are highly allergic as I'm sure many people are. Or offer a synthetic alternative, but to have nothing to offer as an alternative was a disappointment.

Breakfast was excellent. GREAT coffee! Hotel was very clean and new. Staff was pleasant and helpful. Location on the map seems far from Salem, but only a 20-30 minute drive which is pretty easy and straight forward.

Stayed in October 2023

Elevator not clearly marked. Outer surface areas made the elevator uninviting and questionable. If I didn't have luggage, I might have considered using the stairs. In the room: - Since the trash can was so small, it would have been nice to have two. One in the room area, and one in the bathroom. - The refrigerator was overworked. It was actually stored in a four-sided enclosure where the heat from the motor was defrosting the mini freezer, and forcing the system to constantly run - There is a mechanism outside the rooms that sounds like someone drilling into the floor. I realized that it was part of the system that turns on when water is run. It is very loud and disrupting when attempting to sleep.

Felt safe. People were helpful.

Stayed in October 2023

It was under construction and I was offered last room close to closed pool. People usign a hammer at 7:30 am was uncomfortable

Location

Stayed in July 2023

It was under construction and we didn't know that the pool wasn't available until we checked in.

The location was nice!

Stayed in June 2023

The hotel was nice and comfortable despite the currently renovation running on the ground floor. Staff are Friendly and well knowledge on the Front Desk (special thank you for Nick )Room was clean, beds and pillow very comfortable. Location is very close to the shopping center but the hotel is in very calm area what we like the most you can sleep deeply. We liked so much our stay with the family and will rebook again when visiting Boston.

Stayed in April 2023

Just … in midst of renovations.

Convenient location. Plenty of parking. Quiet and comfortable. Very helpful and personable staff.

Stayed in April 2023

the renovations meant no pool, gym or restaurant.

the room was fine and the location was convenient.

Stayed in April 2023

I booked this place specifically because it had a pool, and the pool was closed. The clerk was nice about it, but I was so disappointed because I was with my niece. I never get to see her and I was so sad I couldn’t give her that experience. I really wish hotels would let their guests know if that’s happening (in advance, not at check-in) so they can have the option to go elsewhere. By the time we got there finding another place would have been rough. Also — no breakfast at all without paying?? I’ve never heard of such a thing. They should advertise that in big bold letters, too!

Desk clerk was nice. Room was clean. Good location and quiet area.

Stayed in April 2023

Elevators was little scary

The breakfast good but little expensive

Stayed in December 2022

Hotel seemed a little run down compared to other Hilton locations I have stayed at. Signs say under remodel so maybe that’s why. Some examples are carpets could be better vacuumed or shampooed, there was metal corners unattached on kick plates in elevator, safety issues.

The staff was amazing. From management to housekeeping, very nice, polite, courteous and professional.

Stayed in November 2022

my bathroom had hair all over the floor seemed like the bathroom was dirty had boogers on the plastic wrapped cups in bathroom toilet seat had finger prints i cleaned everything myself

property was beautiful

Stayed in October 2022

service and facilities haven’t come back since Covid restrictions - no room service, no pool

very good location. convenient to highways but not noisy.

Stayed in October 2022

room felt dated. mattress in need of replacement.

accessible from major roadways, plenty of parking.

Stayed in October 2022

Should have offered a breakfast voucher for a local restaurant... even McDonald's... since the restaurant was closed.

The hotel was a good value but they are in the middle of a renovation so don't expect much until 2023... when the restaurant and pool open.

Stayed in October 2022

They are doing renovations so some of the areas were closed., like the kitchen, bar, restaurant and pool areas. The carpeting in the lower floor was taped down & bumpy.

The property is conveniently located off of the highway. There is a large shopping mall nearby. The location is fantastic for sightseeing different areas of Boston/Salem.

Stayed in October 2022

the hallway carpeting was really dirty

great location and nice front desk staff

Stayed in October 2022

old, outdated, dark

location

Stayed in October 2022

Location was excellent. Alot of restaurants in area.

Stayed in October 2022