17702 Interstate Highway-35 North, Schertz, TX 78154, United States
#2 of 5 hotels in Schertz
Guests' ChoiceBased on 235 hotel reviews
8.6Cleanliness
8.8
Comfort
8.9
Location
9.1
Facilities
8.8
Staff
9.0
Value for money
8.3
Free WiFi
8.6
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End of dialog contentReviewed: 31 July 2021
Heather
United StatesIt was right off the freeway and it was easy access to a lot of stores!
Stayed in July 2021
Reviewed: 13 July 2021
Jacob
United StatesNothing!
Clean!
Stayed in July 2021
Reviewed: 13 July 2021
Joann
United StatesNo microwave in room
Location is close to everything and easy access to highway.
Stayed in July 2021
Reviewed: 6 July 2021
Fay
United StatesThe pool was under maintenance but they were working on the issue. We only had limited time available to swim, anyway, so we didn't miss it much.
Breakfast was great -- satisfied me and grandson both. I follow a gluten free diet and was able to have a nice start to my day with the eggs and meat products as well as yogurt! Grandson liked the Texas waffle iron and the mini waffles, too!
Stayed in July 2021
Reviewed: 5 July 2021
Brett
United StatesRoom never reached a cold enough temperature. It was good, just not cold enough. Also, breakfast service was not able to keep up with the crowds.
Most staff was very helpful. Some were grumpy.
Stayed in July 2021
Reviewed: 28 June 2021
Olivas
United StatesThe pool was not available and the last stay one of the elevators stopped working and had to wait with my disabled dad for several minutes before we were able to go down the elevator.
Breakfast was good and so was location, didn't have to drive more than 5 minutes all kinds of stores around us.
Stayed in June 2021
Reviewed: 24 June 2021
Christina
United StatesThe pool could have been cleaner
The breakfast was good.
Stayed in June 2021
Reviewed: 20 June 2021
Esteban
United StatesHad to pay again due to bookings.com, but that’s understandable it’s not the hotels problem ☺️
Clean room, pool was enjoyable, nice breakfast variety !!
Stayed in June 2021
Reviewed: 6 June 2021
Gonzalez
United StatesSwimming pool needed to be treated, but it had just rained the day before so its understandable
Customer service.
Stayed in June 2021
Reviewed: 6 June 2021
Ervin
United StatesI'm a little picky about coffee, so the coffee wasn't the best. Breakfast was good, but not great.
No one entered our room, only by request, during our stay. This could be due to COVID-19 rules. Staff was very friendly and helpful.
Stayed in June 2021
Reviewed: 1 June 2021
Itaska
United StatesI had to Clean ..Sanitize, my room myself
The Lady at the Front desk was fabulous.
Stayed in May 2021
Reviewed: 25 May 2021
Ernesto
United StatesBreakfast selection was good, room was clean & was very comfortable size. Front desk was very helpful & friendly. We enjoyed our stay
Stayed in May 2021
Reviewed: 9 May 2021
Robert
United StatesEverything was great
Good location easy to find
Stayed in May 2021
Reviewed: 8 May 2021
Janell
United StatesSpacious suite, nice pool, friendly employees!
Stayed in May 2021
Reviewed: 1 May 2021
Todd
United StatesEverything. The bed was comfortable, the room was very clean.The staff was great. Not enough parking.
Everything. The bed was comfortable, the room was very clean.The staff was great. Not enough parking.
Stayed in May 2021
Reviewed: 19 April 2024
Tiffany
United StatesThe sliding bathroom door, it didn’t shut all the way. So it was uncomfortable sharing a room with my friends and trying to use the bathroom and shower
Location
Stayed in April 2024
Reviewed: 31 March 2024
Laura
United StatesHad a do not disturb sign on the door had a worker knock and enter while we were inside. When we mentioned it to the front desk it was met with a don’t care attitude.
Location
Stayed in March 2024
Reviewed: 22 July 2023
Zayna
United StatesBlack mold outside of our room on 4th floor. Small spots of black mold above bathroom door too. Honestly, spotted quite a bit of black mold throughout the hotel. Price was a bit much for the condition of the room!
Breakfast was great & coffee was yummy! Lobby, etc looked nice! Front desk people were nice! Room was nice and cold.
Stayed in July 2023
Reviewed: 30 June 2023
Misty
United StatesWhen we arrived, which was after 6pm our room was not ready for check-in.. We ran an errand and returned an hour later. It was ready but hot in the room after an hour called the front desk to notify them our AC didn't seem to be cooling properly. They informed us that no one to check it out until the next day, nor any rooms available to move rooms.
It was clean.
Stayed in June 2023
Reviewed: 18 June 2023
Claudia
United StatesBreakfast was bland. Pillows were small and pool towels were small. When we were at pool there was a kids pool party(guests did not stay at hotel), very inconvenient for us paying customers trying to enjoy the pool.
Rooms were great size. Great location
Stayed in June 2023
Reviewed: 19 March 2023
Peter
United StatesPet fee not known before booking for $50 per night per dog.
Overall stay was ok except unknown pet fee of $50 per night. No one told us this
Stayed in March 2023
Reviewed: 5 February 2023
Nikkeyla
United StatesIt was the holidays no cleaning staff on duty at all. I stayed in my room for my entire stay without my room clean. The next week I thought it would be better nope.
The day time staff was nice. The maintenance guy was so nice
Stayed in December 2022
Reviewed: 3 January 2023
Alessandro
United Stateswe was charged for higher price noted only later on because we did’t ask the receipt and we need to discuss a lot with the operator by phone before solve and obtain the reimbursement (the first reply was that we had to solve it with booking.com because it was not a problem of the hotel)
Stayed in November 2022
Reviewed: 24 December 2022
Ashley
United Statesthey have roaches
nothing. they have roaches
Stayed in December 2022
Reviewed: 18 December 2022
Angelica
United Statesmattress was really hard and we couldn’t ever get a comfortable temperature. we were either hot or colds
Stayed in December 2022
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