We were very happy overall, if I have to say anything it would be the first impression odor in the room, stuffy wet towels I would say

Front desk staff was outstanding and the location was perfect

Stayed in April 2024

The room was very clean but the decor was dated and looked a little tired. As housekeeping is every other day (perfectly fine for towels/bedding etc), it meant trash was not removed each morning.

A very friendly and helpful staff team. A pleasant reception area with sofas and and a welcoming atmosphere. Handy for car pick up/drop off.

Stayed in March 2024

The staff was amazing and the cost was very low for how great the hotel is!!!

Stayed in March 2024

All the pillows smelled of sweat even though they had clean pillowcases... The receptionist didn't write my last name correctly and I couldn't use the wifi in the room. I needed to verify this information with her.

Location. All staff were always attentive and willing to serve. The food at the breakfast buffet is plentiful and tastes good.

Stayed in February 2024

I hated the $300 price.

I liked the service, the bed, the quiet, the location. It was very convenient.

Stayed in February 2024

The price and the pillows.

Location next door to Proctors was the main reason we picked this room. Staff was super friendly and helpful. Room was very spacious and clean. Bed was very comfortable, pillows not so much. We enjoyed our stay very much. I do think it was extremely overpriced for what it was, but as I said, it was next door to Proctors and the was the main reason I chose this hotel. Breakfast was also very good.

Stayed in February 2024

The swimming pool was not clean

The room was excellent and the breakfast was very good

Stayed in January 2024

The location was perfect for going to the Proctor's Hall for a Christmas performance. The Hampton has parking and the breakfast/lobby area was very welcoming. The room/bed was most comfortable and cozy.

Stayed in December 2023

No complaints

We enjoyed the continental breakfast a nd the area it was located was plesant.

Stayed in November 2023

The bed was not suitable for a couple, it tended to go down, it felt like a water bed. I just didn't like it. Also, the room temperature was 78 F, too hot. We had to call someone at 3am to fix it.

I like the closeness to the Proctors Theater, where I went for a performance in the night of my stay at the hotel.

Stayed in December 2023

Just a little pricey for my wallet

Location was perfect for where we wanted to be. Very quiet- were not bothered by noise from other guests

Stayed in November 2023

Allergy specific diets need more recognition for families that stay.

We did a grab and go and I am gluten free. There were only a few options for me.

Stayed in November 2023

Pee fee was not included and was quite a bit for one night. Parking lot gets full

Room was clean, breakfast was good and staff was friendly

Stayed in October 2023

We booked the hotel because it advertised itself as “pet friendly “, and we were traveling with a small dog. We were NOT told until check-in that we would be charged $75 extra for the dog. I would have understood a refundable deposit, but not a flat fee that they slapped on at the last minute.

Stayed in August 2023

Great location if you're attending an event at Proctor Theater. Lots of places to eat and drink within walking distance. Parked our car when we arrived and never got into it before we left.

Stayed in September 2023

Too much water softener. Water did not taste good. Vagrants milling about.

proximity to eateries and Proctor Theater.

Stayed in September 2023

The staff was rude. I went to concessions area, and grabbed 2 ice cream sandwiches, the staff, said I’ll take you here, so we walked over-ice cream sandwiches in hand. She completely ignored us…started taking payment from other patrons-after about 10-15 minutes, i said, “can we just charge These to our room?” She said “oh, sure”- not sure if she was impaired or just not with it. It was really pretty ridiculous. Staff who checked us in also weren’t very friendly. I suspect a bit of reverse racism..

Room was large, clean, and well equipped. Convenient proximity to the theater…comfortable. Had toiletries, coffee maker, microwave and fridge, hair dryer..

Stayed in September 2023

Shortage of towels

Location and amenities

Stayed in August 2023

The pool are could use some updating, and I don’t think they clean pool room every night as floors look like they could be swept, gov of hair by hot tub that was there both nights, uck

Stayed in July 2023

The A/C was set to 65 degrees when we entered the room. This is absurdly cold and very wasteful of energy! We were unable to adjust the thermostat. This was quite disappointing.

The hotel was clean and the staff were very friendly and helpful.

Stayed in July 2023

Parking wasn’t great.

Location

Stayed in July 2023

Terrible breakfast. Dated decor.

Good location, friendly staff.

Stayed in June 2023

Breakfast was excellent and location was perfect.

Stayed in June 2023

It was odd that you have to request room attention and the indoor pool was out of service.

Breakfast was delicious each day! The choices varied each day and the breakfast room was spotless and the staff were very nice.

Stayed in June 2023