Hot tub was too hot. Other people thought so too. (Heated pool was lovely but could have been warmer - just my opinion) Picked place because you had both and breakfast went to 10 (instead of 9:30.)

I rated the value low because we came to Cleveland for the eclipse and the price was jacked up to over four hundred a night. Nice breakfast. Liked that you had hard boiled eggs and waffles, and even FRESH fruit!

Stayed in April 2024

one elevator did not work

Good breakfast and comfortable eating/sitting space Comfortable bed and pillows Safety bar in shower

Stayed in April 2024

Construction on the floor above us. Started extremely early and went late into the evening. Could hardly hear the TV or the thoughts in my head.with the constant scraping, banging, and drilling. Pool listed as heated, but was similar to an ice bath. Made me a little disappointed as that is the main reason I picked this hotel.

Loved the location. Close to Cleveland but far enough outside of the big city. Located right next to a nice outdoor mall. Bed comfort was amazing! Staff were super friendly.

Stayed in March 2024

Breakfast options were very limited Due to the renovations on the 5th and 6th floor, this created quite a bit of dust that set the fire alarms off.

Stayed in February 2024

Little understaffed front desk. Strong smell of chlorine in the hall.

The bed! So comfortable. I was having back surgery the next morning so this was very important to me. The bed was perfect. Nice room, too.

Stayed in February 2024

Our room had a refrigerator but no microwave. There should be both a refrigerator and microwave in every room

Good sized room easy to get to good breakfast

Stayed in February 2024

No issues

Clean and comfortable

Stayed in January 2024

It was a little pricey

Convenience and clean Breakfast was great

Stayed in November 2023

Been there enough times , I know it fulfills our purposes at a justifiable price. I wasn’t disappointed because I knew what I was getting.

Accommodations with 3 beds in a room including sofa bed.

Stayed in September 2023

A little dated interior

Clean, well stocked

Stayed in October 2023

Missing are the writing pads and pen. Sounds trivial yet I have come to expect that and a binder in the room with information about eateries that are local.

Breakfast good and was refilled. Room OK. Hampton should be clean and safe. That is what we expect.

Stayed in August 2023

comfortable and clean

Stayed in July 2023

Rooms are still out of date. Pillows are still way too soft, but I bring my own.

Breakfast variety. 24-hour coffee/tea availability. Cleanliness of bathroom and rooms. Hotels staff attempt to honor room accommodation request. Parking availability.

Stayed in August 2023

The shower head sucks!!! No place to hang a hand towel by the bathroom sink so had to leave it piled and damp and in the way on the counter.

The room was clean and comfortable and very convenient for us.

Stayed in June 2023

older, shower was dirty and “squeaky”

convenient to shopping and movie Theater

Stayed in May 2023

the staff were exceptionally friendly, courteous, and professional. The rooms are a bit dated, but over all VERY clean.

Stayed in May 2023

I had a problem with the price difference between the booking and the Hampton inn. The counter guy Ed didn't care at all. The second guy on Sunday morning may 7th (unfortunately, I don't know his name) was trying to solve the problem. Wrote down my name and phone number, and said he would try to solve it with his supervisor.

Good place, with a nice room, and a good amenity kit. Easy parking, good location, right next to beautiful mall

Stayed in May 2023

Rooms need an update: windows are hard to see through and bathroom equipment is a bit dated and could have been cleaner. Worst part were the elevators which worked very slowly and only 2 were available for the whole hotel.

Breakfast was a strong point at this hotel with tasty bagels and fresh fruits. Hot coffee of decent quality is always available in the lobby. Most staff was very friendly and the rooms were clean. Very nice TV in our room.

Stayed in April 2023

There needs to be another vertical bar to get out of the shower bathtub on the wall by where the water comes out that way you can get out a little bit easier when there is a tub. I thought the hallway needed to be vacuumed more than it was. I was also upset that there was no microwave in my room.

It was nice and fairly clean I'm glad that there was ice on my floor

Stayed in April 2023

There is nothing bad that I can say about this place. Wonderful experience!

All of the staff was very friendly. Always available to help with any idea’s about places to see and where to eat.

Stayed in April 2023

n/a

it was very clean and the staff was the sweetest!

Stayed in April 2023

breakfast lady attitude

everything

Stayed in March 2023

rooms needed a thorough vacuuming

convenient, pool, breakfast included

Stayed in March 2023

The noise of some.people across the hall. I did not have a microwave in my room.

Being on the top floor and on the end.

Stayed in January 2023