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  5. Reviews of Hampton Inn West Springfield

Reviews of Hampton Inn West Springfield This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1011 Riverdale Street, West Springfield, MA 01089 , United States of America

#5 of 9 hotels in West Springfield

Guests' Choice

Review Score

Based on 196 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.0

  • Location

    8.2

  • Facilities

    7.7

  • Staff

    8.7

  • Value for money

    7.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 22, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Executive King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night

    We were awakened after 11 PM by noise from folks staying in a room near us. I thought it was very rude to be making noise in the corridor and I am assuming an adjacent room near us at that hour.

    The breakfast was varied and fresh. Eggs and bacon were hot and had not been sitting around.

    Stayed in March 2024

  • Reviewed: February 23, 2024

    8.0
    I would definitely stay here again. Breakfast was very good. Beds were comfortable.
    • Travelers with friends
    • Executive King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The first room we in had a pull out that needs to go in the dumpster. It was horribly uncomfortable. Staff was nice enough to change our room so we could sleep.

    Convenient location. Comfortable beds. Staff were exceptionally kind and helpful.

    Stayed in February 2024

  • Reviewed: November 8, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    small room and very small bathroom compared to other Hampton Inn's I have stayed at. Very noisy in my room, hearing other guests.

    Breakfast, location

    Stayed in November 2023

  • Reviewed: November 7, 2023

    7.0
    It was OK
    • Leisure trip
    • Couple
    • Executive King Room with Sofa Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    No night table at both sides of the bed.

    Breakfast was just OK

    Stayed in October 2023

  • Reviewed: September 3, 2023

    7.0
    Overall, good place to stay. With unexpected charges and fees, and the meal items, I was not happy.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    There were unexpected things, unless they were in the fine print. I didn't expect to have to pay for parking. Also, I didn't expect to pay different daily rates. When I make a reservation, I expect to be charged the same daily rate each day. Also, like many other national chains that provide breakfast, the plastic utensils used to eating are the cheapest and lowest quality you can get. Knives and forks can't even adequately cut some of the food. You would think that a multi-million dollar company would spend a little more for table service that would be functional.

    Overall, everything was fine, with the exception of below.

    Stayed in August 2023

  • Reviewed: July 28, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Executive King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Elevator was very warm during hot summers

    Location and very clean

    Stayed in July 2023

  • Reviewed: July 25, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    HVAC unit was ridiculously loud. Shower base was cracked on bottom, about to break.

    Stayed in July 2023

  • Reviewed: July 8, 2023

    7.0
    Fair
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    I was billed again when checking out. Later that day I called the hotel management and they corrected the issue. Also, they attempted to charge me for $5.00 for one night parking, which I was not told about when I checked in. This was disappointing. There was no hand sanitizer available in the breakfast room.

    Stayed in July 2023

  • Reviewed: July 1, 2023

    9.0
    Great place for respite!
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There was no complimentary bottled water in my room as there is at most hotels, and none was offered to me when I checked in. Also, the filters in my a.c. unit were dirty. I always check them first thing due to my allergies. I called the front desk and maintenance came right away and took care of it. The breakfast was lacking somewhat. The potatoes were soggy. The bacon was paper thin and more like a candy ribbon than bacon. Upgrading the yogurt would be helpful. Offering a gluten-free bread item would be nice.

    The room was clean, and the bed was comfortable. The blankets and pillows were excellent. The beauty products are exceptional, and it is so nice that they are not from China.

    Stayed in June 2023

  • Reviewed: May 15, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Executive King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We wish the bed & pillows were a bit more comfortable. I was hoping for fluffier pillows.

    I liked that we had a king size bed and a sofa, but that's what I paid for.

    Stayed in May 2023

  • Reviewed: April 29, 2023

    9.0
    I had a good time. Breakfast was added bonus. I will be returning
    • Leisure trip
    • Couple
    • Executive King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    1. No instructions on how use the thermostat. I had to call the front desk for help 2 There was no channel guide for using the TV. After surfing the channels two days when I found the guide. When I called the front desk for help she had no idea.

    Stayed in April 2023

  • Reviewed: April 27, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room - Mobility Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    One of cleanest places ..... best front end staff ever...

    Stayed in April 2023

  • Reviewed: March 9, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I’m sorry that post-pandemic room prices are so much higher. That’s happened everywhere I’ve been.

    Pleasant staff. Availability of late-night hot water for drinks (many Hampton Inns neglect this). Well-served attractive breakfast offerings.

    Stayed in March 2023

  • Reviewed: December 12, 2022

    8.0
    HiExcellent coffee and English muffin
    • Leisure trip
    • Couple
    • Executive King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Coffee

    Ok

    Stayed in December 2022

  • Reviewed: September 7, 2022

    8.0
    ok
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    someone’s dog barked for 40 minutes and woke me up

    nice room

    Stayed in July 2022

  • Reviewed: September 4, 2022

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Executive King Room with Sofa Bed - Non-Smoking
    • Stayed 5 nights

    bathroom toilet leaked leaving water on the floor, causing me to slip and fall.. I hurt my back, the back of my neck and hit my head. I reported this to the front desk, but they showed no concern, and never even checked the leaking toilet..

    breakfast was great..

    Stayed in June 2022

  • Reviewed: August 31, 2022

    8.0
    just a place for one night
    • Leisure trip
    • Couple
    • Executive King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the room was on the first floor right next to the coffee table and the lobby. the window looked out to the pool area so you couldn’t really enjoy any outside view. when we got there, the young man said that was the only room he could offer me. I made the reservation thru booking and I wondered to myself if perhaps I should have used my Hilton honors to book the room. it may have been better. it was noisy most of the evening. I felt for the price I paid, it should have been a little better room. this room seemed like an after thought when the hotel was built. the layout of it just seemed a little weird. even the toilet handle was in the wrong location. But it was clean and that’s all that mattered.

    it was clean. staff was friendly

    Stayed in August 2022

  • Reviewed: August 5, 2022

    8.0
    All in all, a comfortable, quiet hotel conveniently located.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Hotel is starting to look a little tired.

    Breakfast is very good. The location is convenient to all major highways.

    Stayed in July 2022

  • Reviewed: July 21, 2022

    8.0
    Great job by the staff great location for families with shopping & Restaurant's.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They can't do anything about it but the design of the hotel is very weird shaped like a V elevator on the bottom of the v and reception and breakfast top right of the v. The staff was very pleasant. The attendant for the breakfast kept up with the huge crowd and everthing was replenished hot selection often and HOT! Coffee also was replaced often both areas were kept spotless. Great job!!!

    Surprised at the location adjacent to strip mall. Great if you have a family. There are national chain restaurants close by, actually walking distance like restaurant 99 a great wine store I never heard of "Table and C ine" that sells charcuterie and cheese to go with the wine IF YOUR FROM N.Y.C AREA AND HAVE A COOLER, STOP BY ALDI MILK WAS 1.49 GALLON UNHEARD OF IN N.Y.

    Stayed in July 2022

  • Reviewed: July 19, 2022

    9.0
    Great location for us and clean, comfortable room
    • Leisure trip
    • Couple
    • Executive King Room with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    location, comfort

    Stayed in July 2022

  • Reviewed: July 18, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Noisy

    Fair breakfast

    Stayed in July 2022

  • Reviewed: April 5, 2022

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Executive King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Very friendly and helpful staff. Nice comfy room that was clean.

    Stayed in March 2022

  • Reviewed: March 11, 2022

    7.0
    was not the usual experience accustomed to there
    • Business trip
    • Solo traveler
    • King Room - Mobility Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    no WiFi. Room looked a tad outdated. smelled like cig smoke. tv smaller than usual from other rooms I have stayed in there previous times.

    Stayed in March 2022

  • Reviewed: January 5, 2022

    8.0
    Great staff, rooms were clean but a little out dated.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Staff and location

    Stayed in January 2022

Showing 1 - 25

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