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Reviews of Sheraton Hartford South This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

100 Capital Boulevard, Rocky Hill, CT 06067, United States of America

#4 of 5 hotels in Rocky Hill

Guests' Choice

Review Score

Based on 180 hotel reviews

7.4

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.1

  • Location

    8.4

  • Facilities

    7.7

  • Staff

    8.0

  • Value for money

    7.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 18, 2024

    8.0
    Great hotel, great breakfast.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night

    Bar staff could use some improvement, not very nice and huff and puff whenever we ordered anything, very loudly and noticeable to all guest there. The pictures of the pool on the site are very deceiving. we were disappointed with the pool especially because that's the reason we choose this site.

    Location was great, front desk staff was good, room was nice and clean. Breakfast was sooo good and breakfast staff was even better.

    Stayed in March 2024

  • Reviewed: February 29, 2024

    8.0
    Very Good
    • Business trip
    • Group
    • King Room
    • Stayed 3 nights

    Very comfortable bed. Restaurant on site is a plus.

    Stayed in February 2024

  • Reviewed: February 19, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The picture for this listing has a jacuzzi in the pool area, when in fact it does not! They must have gotten rid of it.

    The pool was big.

    Stayed in February 2024

  • Reviewed: January 21, 2024

    8.0
    clean and comfortable facility.Dog friendly
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    everything was good

    Facility was great. stayed for the New Year Eve weekend. The hotel was beautifully decorated for the holiday season.

    Stayed in January 2024

  • Reviewed: December 4, 2023

    8.0
    I enjoyed my stay. The staff was helpful!
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The only real issue I had was people talking loudly in the hallway when I was trying to fall asleep. It was a nice stay.. very clean! I enjoyed the bed!

    Stayed in December 2023

  • Reviewed: July 25, 2023

    8.0
    Over night stay just to see Post Malone in concert!
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Tight space between bed and wall.

    The design!

    Stayed in July 2023

  • Reviewed: June 8, 2023

    6.0
    Met expectations in some respects but also fell short in making stay excellent .
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights

    In room tv service was slow and phone was not working . Breakfast room staff was efficient and helpful but food was poor quality .

    Location , room size and in room cleanliness were excellent.

    Stayed in June 2023

  • Reviewed: May 25, 2023

    8.0
    Very Good
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The beds seemed smaller then same size beds elsewhere. And the room was small and the set up weird. Literally walk in and your facing a wall. Also no microwave.

    The hotel itself was nice, clean. Etc. The beds were comfortable.

    Stayed in May 2023

  • Reviewed: May 16, 2023

    7.0
    Disappointing for $189/night and will never stay at a Sheraton again
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Had to make a reservation for maid service. Signed up for maid on a particular day and the maid never came. Felt that ruined my stay.

    Stayed in May 2023

  • Reviewed: April 3, 2023

    7.0
    Nice hotel, comfortable beds, nice staff and very pet friendly.
    • With a pet
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 2 nights

    Room was very small. No fridge or microwave in the room. Fragrance in the lobby is overwhelming.

    Loved how pet friendly. Coffee was really good. Pet potty area was excellent and well appointed with poop bags. Lovely to have a bar to get dinner. Beds were small but comfy.

    Stayed in April 2023

  • Reviewed: March 27, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    My only complaint is because of the pool, the water was very cold, I thought it was hot water, there were few towels available, and they don't have control over the rules, for example, they say that children under 12 are not allowed in the jacuzzi and there are many small children inside playing and screaming throwing toys, everything else the hotel was excellent

    the breakfast was excellent, the employees very attentive

    Stayed in March 2023

  • Reviewed: March 19, 2023

    8.0
    Overall, I will probably stay again next year.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    It was fairly expensive and didn’t have a free breakfast.

    Location of the hotel was most important. Plenty of stores and restaurants nearby. The hotel was very clean.

    Stayed in March 2023

  • Reviewed: December 31, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    We had an excellent stay the room was comfortable. My only complaint Is that the American Flag they had flying was tattered and should have been taken down. We had to talk to 3 people and ask 3 times before we got an answer of they are on order and they are not allowed to take it down. We are a military family and we found it very disappointing. This has happened at one other Marriot location we stayed at as well.

    Stayed in December 2022

  • Reviewed: August 31, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    breakfast isn’t included you have to pay extra for each person. the room was super hot. they had an old fashion air conditioner.

    The breakfast was amazing. The bed were super comfortable. location was easy to find right off highway.

    Stayed in August 2022

  • Reviewed: May 9, 2022

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Quiet

    Stayed in May 2022

  • Reviewed: April 21, 2022

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Lounge/restaurant closed. Room too hot at night. Kept getting kicked off of Wi-Fi.

    Size and comfort of the room was fine. Staff was lovely.

    Stayed in April 2022

  • Reviewed: April 20, 2022

    6.0
    had a great time with my kids.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    rooms smelt and felt a little mildew like. huge hotel but could use some upgrades to bring it up to date. wish people would be courteous with the hot tub as I didn’t get to use it once in my 2 day stay.

    that it was pet friendly. staff was great just definitely still need workers.

    Stayed in April 2022

  • Reviewed: March 13, 2022

    8.0
    just ok.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The bed was very uncomfortable

    Stayed in February 2022

  • Reviewed: February 24, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Very nice hotel, breakfast was incredible! very friendly staff! I liked everything, except for the pool area! I wanted to be with my family with my husband and my two children, but there was a lot of noise, there were people drinking liquor, listening to music with a battery, even smoking, we could not be calm, there were very large children jumping from outside to inside the pool which is prohibited! but there was no control there, I was afraid that they would hurt my children, the jacuzzi was occupied all the time, the atmosphere was heavy and we preferred to return to the room.

    Stayed in February 2022

  • Reviewed: January 2, 2022

    6.0
    comfortable however the customer service was not the best
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 3 nights

    the front desk was rude when I asked if I could extend my stay. He did not have the friendliest customer service so I did not book another night unfortunately. Pool was also closed and the hot tub was not working. 1 out of the 3 bathroom lights were working so it was very dim.

    the room was comfortable and quiet

    Stayed in December 2021

  • Reviewed: December 26, 2021

    8.0
    Very Good
    • Solo traveler
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Poor customer service upon check in.

    Bed was comfortable.

    Stayed in December 2021

  • Reviewed: November 1, 2021

    7.0
    great location and staff. getting a bit threadbare.
    • Business trip
    • Couple
    • Standard Double Room with Two Double Beds - Ground Floor
    • Stayed 1 night
    • Submitted from a mobile device

    hope travel will increase and justify investment in spruce up.

    comfortable and clean. carpets getting worn. great breakfast.

    Stayed in November 2021

  • Reviewed: October 14, 2021

    8.0
    Very Good
    • Solo traveler
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Moldy smelling room

    Breakfast included ( which was outstanding)! Waitress and Staff were fabulous!

    Stayed in October 2021

  • Reviewed: September 18, 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Could use some upgrades.

    The bed and shower were very good.

    Stayed in September 2021

Showing 1 - 25

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