Check in lady was rude she didn’t even tell me what room I was in I had to look at the paper. Also someone walked into my room bc the front desk assigned them to my room. I had just gotten out of the shower 😩

Nice area

Stayed in March 2024

Staff

Stayed in December 2023

Reading lights beside bed were broken and didn’t work. Shower handle was loose and felt like it was going to fall off. A/C was noisy to the point where we had to turn up the TV every time it came on. Room had a different smell than the hotel, almost like a musky/mold smell. Shower body wash and shampoo dispensers were empty. Messaged the staff to replace it but never heard back from them and the dispensers were never refilled.

Lots of good places to eat around.

Stayed in December 2023

The incidentals are charged each day. It doesnt make sense to do this when using a credit card. Why does it need to be $50 for each night you stay????? Also it takes 7 days to receive the $ back. Which I still have not received back. Also, If I charge something to the room it is supposed to come out of the additional fee paid. However another $30 was charged to my card. My total stay for 3 nights now cost me $527, $150, and $30. For a total of $707. It would be nice to at least get the $150 back. Its inconsistent with hiltons. I could have stayed downtown charlotte in a better area for the price.

Stayed in October 2023

the sheets on the bed smelled musty almost like mildew. I was just too tired to consider changing rooms each night.

the staff was extremely friendly and accommodating. They were clearly well trained. The location and room was better than expected.

Stayed in August 2023

no sit down dining

close to a lot of shops and restaurants

Stayed in May 2023

Breakfast buffet not good

Stayed in March 2023

Restaurant and bar does not have late hours.

Clean room

Stayed in March 2023

Our visit was flawless. We LOVE the Ayrsley neighborhood, and included parking. We felt safe and comfortable. An employee chatted us up in the elevator and that was really nice.

Stayed in March 2023

i willing didn’t understand the breakfast part.

Walking distance to everything and the pool was open this time.

Stayed in March 2023

The pool was not warm it was so cold

Did not eat breakfast at hotel.

Stayed in March 2023

because the pool was not work and if they had said that on the web I would have not booked it but other then that it was great

everything

Stayed in December 2022

The room smelled a bit like there could have been a water leak at some point almost like an old closet or basement and the covers were not completely stain free. There seemed to be old make up stains possibly on the sheets. The 3rd floor icemaker didn't work the entire visit. The parking garage would have been nicer if was connected to the hotel to avoid having to go walk across the street outside to get to your car or find street parking.

The location was awesome and very cute.

Stayed in November 2022

I haven’t received my $50 back yet

It was in a great location

Stayed in October 2022

Pillows were lumpy

The bar was open and staff was helpful and friendly.

Stayed in September 2022

My room door didn't shut by itself we had to pull it hard but I will stay again

Stayed in August 2022

Water was filling up in the shower and parking could be a lil better even tho I had a good space.

I love the location

Stayed in August 2022

I have no complaints.

Unfortunately, I didn't get to eat breakfast. Location was great.

Stayed in July 2022

Breakfast was an additional cost. The bar and restaurant was closed on weekends (when it would make the most sense to have them open). The pool, coffee machines, and a couple other things in the lobby were all "out of service". The rooms were not entirely clean, with mold on the a/c unit and in the showers. There were repairs that needed to be done in common areas outside of the lobby that were an eyesore but also a little concerning.

The lobby area was gorgeous and the staff was kind.

Stayed in July 2022

under repair in portions of the hotel loud guests at 3 am in the morning

clean

Stayed in June 2022

Well I think I saw that we have to pay for breakfast. Most hotels I have been to have continental breakfast. I know this is the Hilton but maybe a complimentary breakfast on the first morning or the last day of your stay.

Overall it is an excellent hotel. Clean, the bed is extremely comfortable, the room was super clean and it was quiet. The lobby is also appealing and the fact that there is parking on the street or garage makes it easier

Stayed in June 2022

beautiful, new hotel that was stylish and welcoming. The staff was friendly and helpful. great location in a cute area not far from the interstate (485 bypass) and airport.

Stayed in February 2022

A lot! No stock at the lobby market. The bar and the pool were closed. The restaurant was closed. There was a foul smell on the second floor! The staff was ok but seems like they were just there!

The room was comfortable. However the door to the room looked like someone previously tried to breakin! There were scratches on the door.

Stayed in February 2022

The room view

The bed are very comfortable

Stayed in January 2022