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  5. Reviews of The Pennywell St Louis Downtown a Hilton Hotel

Reviews of The Pennywell St Louis Downtown a Hilton Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

400 Olive Street, Downtown St. Louis, Saint Louis, MO 63102, United States of America

#31 of 80 hotels in Saint Louis

Guests' Choice

Review Score

Based on 80 hotel reviews

8.3

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    8.9

  • Location

    9.2

  • Facilities

    8.6

  • Staff

    8.7

  • Value for money

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 29, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    No hotel info in room, or channel guide. No weather channel.

    Stayed in April 2024

  • Reviewed: December 31, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room with Two King Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Shower was dirty and had someone’s hair all over shower wall.

    Stayed in December 2023

  • Reviewed: October 9, 2023

    9.0
    Historic hotel with welcoming staff
    • Business trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 5 nights

    Downtown St. Louis was very empty. If walking, especially at night, be alert or go by car (but this has nothing to do with this hotel specifically, would be the same for any hotel in the area)

    The hotel had historic charm and was clean and tastefully decorated. It has much more character than surrounding hotels as at comparable price. Also very close to the Arch National Park, which was great for morning walks. Staff was always very friendly and accommodating. Would stay here again.

    Stayed in October 2023

  • Reviewed: October 2, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    AC didn't work. Bar was WAY too expensive. Also, female bartender asked for extra tip!

    Stayed in October 2023

  • Reviewed: September 22, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It had a scent every time I walked in I immediately got a headache, not very considerate for people that have sinus issues or sensitive noses

    Location!

    Stayed in September 2023

  • Reviewed: September 18, 2023

    8.0
    We stayed at a sight, not at the airport, for a change and while it was still noisy, it was as new experience!
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    You have to pay to park at a local parking garage, $21 overnight, and the spots there are very small!

    It’s an elegant downtown hotel in the heart of Saint Louis!

    Stayed in September 2023

  • Reviewed: September 5, 2023

    7.0
    Nice stay for St. Louis
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights

    The ironing board was missing the cover and the air in the room was not working well. It was set on 65 but it was still hot in the room and it seemed to cut on and off when it wanted too.

    The facility was very nice and the location was great. I like the use of the room key to access the floors.

    Stayed in September 2023

  • Reviewed: August 20, 2023

    7.0
    It was a nice building but not family friendly.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was $20 a person, $21 to park, and the sheets didn’t fit the bed. They kept falling off.

    I like that you had to use a key to get onto the floors. And it was walking distance to the ball park.

    Stayed in August 2023

  • Reviewed: August 17, 2023

    8.0
    Short stay by the arch
    • Leisure trip
    • Couple
    • Standard King Room with Roll In Shower - Disability Access
    • Stayed 1 night

    Just the street on which the hotel is located.

    Hotel is located a short walk from the arch. The street itself is not very pleasant with some buildings vacant and waiting to be updated. Especially it felt a bit sketchy at night. But the walk to the park is short. The staff was very helpful starting from the valet that quickly and accurately explained the parking options to check-in to breakfast to check-out. There was live music in the lobby in the evening we found pleasant. We even have a bit of a view of the river :)

    Stayed in August 2023

  • Reviewed: July 12, 2023

    8.0
    Mixed Bag
    • Business trip
    • Couple
    • King Room
    • Stayed 1 night

    There were two extra charges that Hilton is hiding from this and other sites visited. Parking and breakfast are both pretty steep, and add-ons. We also had to change rooms, as the keys didn't work... after unpacking and relaxing. NOT great after 400-miles driving. Mixed bag.

    The staff was friendly and helpful. The location was excellent. Only three blocks from the ballpark and the arch. Room was large and included all amenities, comfortable and clean. Old world charm, brick building with historical flair, the lobby was exquisite with art deco furniture, lighting and a cool bar. Music was classic.

    Stayed in July 2023

  • Reviewed: July 6, 2023

    9.0
    It was very nice. Would definitely stay there again.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds with Bath Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 1 night

    Location maybe. It was close to where we were going, but the one way streets were a mess.

    Everything was very nice, clean and quiet and the staff were great. The buffet breakfast was good also.

    Stayed in July 2023

  • Reviewed: July 2, 2023

    8.0
    A lovely hotel in a great location a shame about the brick wall
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was very dark as we had a brick wall outside our window

    Great location

    Stayed in June 2023

  • Reviewed: June 28, 2023

    8.0
    Very Good
    • With a pet
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds with Bath Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 3 nights

    Parking was 38.00/night, which we did not know coming in, and breakfast was not included.

    The location was good, and our room was nice. Thank you.

    Stayed in June 2023

  • Reviewed: June 21, 2023

    8.0
    we enjoyed it
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    the room was small with 2 queen beds

    on line

    Stayed in June 2023

  • Reviewed: May 19, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    close to stadium & arch

    Stayed in May 2023

  • Reviewed: May 15, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard King Room with Roll In Shower - Disability Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Language barrier with the breakfast waiter. Ice machine didn’t work on my floor.

    location, location, location

    Stayed in May 2023

  • Reviewed: May 12, 2023

    8.0
    Very nice
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds with Bath Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Dinner facilities limited menu

    Stayed in May 2023

  • Reviewed: April 29, 2023

    7.0
    I hope I don't come back to St. Louis. But that's not any fault of the PennyWell.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 3 nights

    The address I was given, 400 Olive, is not correct. After dragging two heavy roll around bags down Olive from the light rail station at 8th and Pine I found a closed and locked door in what appeared to be another of the many shuttered buildings surrounding the location. It took some rather anxious minutes to learn the entrance was on the next cross street. The hotel and booking.com are in disagreement as to the room rates. Their problem but it has taken some phone calls to get correct. Downtown St. Louis rolls up the sidewalks at 8PM. So in the hotel I paid $34. for one of the worst hamburgers I've ever had and couldn't finish it. Fries were ok. Although downtown STL is as dead as most American cities every Missouri A*Hole with an overpowered and no muffler car likes to roll downtown and listen to their exhaust ringing off the blank buildings. Despite St. Louis claims to being a BBQ mecca there is only one BBQ place within walking distance and it's not that good. Raised on Memphis BBQ here. ;) Maybe St. Louis will come back. The downtown does have potential.

    This is an old bank that has been repurposed. Lots of marble, columns etc. The property itself is looking rather upscale if that appeals to you. The room was quite adequate, comfortable, and the recent renovations completed for the most part. And what work was left was not an issue. The free wifi took help from the staff to get connected. Secret passwords and all that. I thought the staff were very nice and accommodating. There is a breakfast buffet at a reasonable price on some days ($20). Which days is a question as it isn't every day. Surprisingly STL Airport breakfast was 1/2 the price. The location is OK.

    Stayed in April 2023

  • Reviewed: February 13, 2023

    8.0
    Had a great time
    • Business trip
    • Solo traveler
    • Queen Suite with Two Queen Beds with Bath Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Parking is expensive

    Friendly helpful staff great location

    Stayed in February 2023

  • Reviewed: May 3, 2024

    6.0
    Close to attractions, but a disappointing stay.
    • Leisure trip
    • Group
    • Queen Suite with Two Queen Beds with Bath Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 2 nights

    We found it difficult to have a conversation with many of the staff. I was very disappointed to find that we had to pay additional parking fees; $28 + tax per night of our stay. The car was parked in a secure area, but not on the hotel site. At breakfast the menu had almost nothing that was GF. When I did get my poached eggs, they were cold. The potatoes were hot. I was charged extra for a cup of tea, $4. The nearby ice machine was excessively noisy throughout the night. Some of the other guests were not considerate when returning to their rooms in the early morning. I received an email the next day to advise me that GF food was available, but not in the breakfast area?

    The property was close to many attractions. It had a lovely foyer. Well appointed room. Clean and tidy. The valet helped us get our bags out of the car. It had a little snack shop with a microwave inside the vault.

    Stayed in April 2024

  • Reviewed: February 22, 2024

    10
    Will stay again
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    It was good

    location

    Stayed in February 2024

  • Reviewed: February 17, 2024

    10
    Enjoyable and different than normal.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Close to location that we wanted to visit. Very accommodating staff at all times. Lots of breakfast options. Same waiter for supper and breakfast and enjoyed the bannter.

    Stayed in February 2024

  • Reviewed: January 27, 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff was friendly

    Stayed in November 2023

  • Reviewed: December 31, 2023

    10
    Only complaint was the double charged at Pennydrop
    • Leisure trip
    • Travelers with friends
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Friend got double charged on her debit card for the dinner at the Pennydrop restaurant

    Everything

    Stayed in December 2023

Showing 1 - 25

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